110.
Which of the following is a mechanism that contributes to a measurement–managed
company’s success?
111.
Which of the following is a frequent barrier to effective measurement?
112.
A budget that allocates increased or decreased funds to a department by using the last budget
period as a reference point is called a(n) _____.
113.
One characteristic of incremental budgeting is that it _____.
114.
A(n) ______ budget projects what an organization will create in goods and services, what
financial resources are needed, and what income is expected.
115.
A budget that allocates resources on the basis of a single estimate of costs is called a(n)
______ budget.
116.
The type of budget that can be adjusted over time for changing environmental conditions is
known as a(n) ______ budget.
117.
At Polar Sportswear, orders have significantly exceeded projections, and Chris, the operations
director, has decided to hire for a third shift in the plant. Chris is clearly operating with the use
of a(n) ______ budget.
118.
Current assets, fixed assets, and liabilities are all part of an organization’s _____.
119.
Profits or losses incurred by an organization are represented in its _____.
120.
______ ratios can help an organization to detect if it has obsolete or excessive inventory on
hand.
121.
ROI is a(n) _____.
122.
Which of the following is not characteristic of an external audit?
123.
Which of the following is not a principle of Deming management?
124.
Which of the following is part of Deming’s PDCA cycle?
125.
TQM is defined as a comprehensive approach dedicated to continuous _____.
126.
TQM’s two core principles are _____.
127.
A team that meets to solve a onetime problem is called a _____.
128.
Oakley Lumber Mill formed a team to help the organization determine a course of action in the
wake of a forest fire that temporarily closed access to its mountain satellite office. This is an
example of a _____.
129.
The process of instituting ongoing small, incremental improvements in all parts of an
organization is called _____.
130.
Employees’ knowledge, courtesy, and ability to convey trust and confidence make up which
dimension of the RATER scale?
131.
Installing quality-control procedures that can be audited by independent quality-control experts
is fundamental to _____.
132.
At Phoenix Instruments, Claudia pulls six samples an hour from an assembly line to examine
them for quality defects. If she finds any, she makes adjustments to various pieces of
equipment in his area. Claudia job involves _____.
133.
Which of the following is not a common characteristic of successful control systems?
134.
Which kind of organization is most likely to try to exert too much control?
135.
Before the fall term began, professors at Hillview College were required to fill out numerous
forms, ranging from performance objectives, surveys, reports to lists of summer contacts with
prospective students. Many professors complained that their time would be better spent
preparing for their courses. This is an example of which barrier to successful control?
136.
At Panther Lighting Fixtures, employees were asked how the quality of its customer service
could best be measured, and management then implemented a survey system based on the
feedback. The company has overcome which of the following barriers to success of control
systems?