Chapter 16 Skills for Optimizing Leadership as Situations Change
Answer Key
True / False Questions
1.
(p. 667)
A leadership vision consists of six related components.
2.
(p. 668)
The idea component of a leader’s vision is more likely to gain follower commitment if it is a
solo effort by the leader.
3.
(p. 669)
A leader’s credibility erodes if team members are not held accountable for behavior that is
misaligned with a team’s operating principles.
4.
Leaders should focus primarily on developing edge before defining the team’s core values.
5.
(p. 671)
Conflict resolution will become a less essential skill as management practices shift away
from authoritarian directives and toward cooperative approaches.
6.
(p. 672)
Modern researchers have determined that conflict always has a negative effect on the
team.
7.
(p. 673)
The accommodation approach to managing conflict involves giving in to someone else’s
concerns without making any effort to accomplish one’s own ends.
8.
(p. 673)
Increased effort and the stimulation of critical thinking are potential benefits of conflict.
Type: Knowledge
9.
(p. 674)
Type: Knowledge
Winning a negotiation at your counterpart’s expense will usually result in a long-term
gain.
10.
(p. 675)
Type: Knowledge
Compromising is most likely the best approach to conflict management when opponents
with equal power are committed to mutually exclusive goals.
11.
(p. 675)
Type: Knowledge
When a leader wants to allow subordinates to learn from their mistakes, then
compromising is the best conflict management approach.
12.
(p. 677)
One of Fisher and Ury’s main tips on successful negotiation is to focus on positions, not on
interests.
Type: Knowledge
13.
(p. 678)
In general, leaders will be only as effective as the followers and teams they lead.
14.
(p. 679)
In terms of the model of performance, the two components that make up capabilities are
training and goal setting.
15.
(p. 681)
The majority of work performed by executive teams requires that all team members be
present.
16.
(p. 683)
When balancing managerial and team authority, research suggests that managers should
allow team members to establish both team direction and outer-limit behavioral
constraints.
17.
(p. 684)
Research suggests that groups with appropriate structures tend to develop healthy
internal processes, whereas groups with insufficient or inappropriate structures tend to
have process problems.
18.
(p. 685)
A hands-off managerial stance tends to improve a team’s effectiveness, particularly when
members are inexperienced in teamwork because team members are forced to work
collaboratively.
19.
(p. 686)
Making a sports team run several laps around an athletic field would potentially be an
example of punishment.
20.
(p. 687)
Correctly administered punishment does not cause emotional side effects.
Multiple Choice Questions
21.
(p. 667)
People most likely get more involved in a leader’s vision when _____ are used.
22.
(p. 668)
Which of the following is NOT a component of the leadership vision?
23.
(p. 671)
Which of the following would LEAST likely cause a conflict in a work group?
Type: Knowledge
24.
(p. 672)
Type: Knowledge
Researchers have found that conflict can most likely cause a radical change in:
25.
(p. 673)
Type: Knowledge
Which conflict resolution strategy is known as a win-lose orientation?
26.
(p. 673)
Which of the following is NOT one of the five general approaches to managing conflict?
27.
(p. 673)
Which conflict resolution strategy most likely leaves both parties moderately, but
incompletely, satisfied?
28.
(p. 664)
_____ is an approach to managing conflict that is characterized by a compromise between
domination and appeasement.
29.
(p. 674)
The conflict resolution strategy of collaboration most likely involves:
30.
(p. 677)
Which of the following is most likely a true statement about negotiation?
31.
(p. 678)
Which equation represents the model of performance?
32.
(p. 678)
What is the main purpose of using the model of performance?
33.
(p. 679)
Provide training opportunities
Utilize reward power
Clarify team goals
Delegate tasks
Type: Knowledge
What should a leader most likely do if the model of performance reveals that expectations
for compliance are causing performance problems?
34.
(p. 679)
Which statement is most likely true of capabilities?
A.
Skills are synonymous with raw talent.
B.
Abilities are difficult to change with training.
C.
Intelligence and creativity are considered skills.
D.
The two components of capabilities are talent and motivation.
Difficulty: 3 Hard
Type: Knowledge
35.
(p. 680)
In the performance model, opportunities would most likely refer to:
inadequate training.
performance standards.
ineffective punishments.
Type: Knowledge
36.
(p. 680)
Which of the following would LEAST likely address motivation problems in a work group?
37.
(p. 681)
Which statement about executive teams is most likely FALSE?
38.
(p. 683)
Which of the following is a team trip wire presented by Hackman?
39.
(p. 687)
Properly administered punishment most likely:
40.
(p. 690)
When administering punishment, a leader should most likely:
Essay Questions
41.
(p. 667)
What are the characteristics of a compelling leadership vision? What questions should
such a vision address?
42.
(p. 668-
671)
A leadership vision consists of four related components. List and discuss each of these
components and how they contribute to the vision.
43.
(p. 671)
Briefly define conflict, and provide several potential causes of conflict in the organization.
44.
(p. 673)
Identify the positive and negative effects of conflict in a team or organization.
45.
(p. 673)
Name and describe the five general approaches to managing conflict that were described
by Thomas.
46.
(p. 675)
Describe at least three situations in which reaching a compromise is the best conflict
management approach to use.
47.
(p. 677)
Fisher and Ury offered several tips for successful negotiation. Name and briefly describe
those tips.
Type: Knowledge
48.
(p. 678-
680)
Type: Knowledge
Name and describe the components of the model of performance.
49.
(p. 681-
What are two ways in which executive teams differ from other kinds of work teams in an
organization?
50.
(p. 688)
How can the effective administration of punishment benefit an organization? What are the
most likely results of using punishment inappropriately?