137.
Recruiters for Mountainview College were under extreme pressure to increase an enrollment
goal by 10%. As a result, they admitted many students who were marginally qualified and who
performed poorly in classes. This is an example of which problem associated with control
systems?
138.
Harbor Casino and Resort requires its casino dealers to have licenses, observes them using
closed-circuit TV, and requires detailed reports at the end of each shift. This organization has
overcome the control system barrier of _____.
139.
Which of the following is not a characteristic of a successful control system?
140.
Which of the following is not a purpose of a manager?
141.
Which of the following is not a financial control?
142.
Techniques for improving quality include all of the following except _____.
Essay Questions
143.
What is productivity? Why is increasing productivity important? In the context of a specific job,
preferably from your own experience, discuss at least three ways that managers can improve
productivity.
144.
What is control, what is its purpose, and why do organizations need it?
145.
List the steps in the control process.
146.
Explain the six areas of organizational control.
147.
Explain the four perspectives of the balanced scorecard and how a balanced scorecard is
related to a strategy map.
148.
Define these terms: financial statement, balance sheet, income statement, ratio analysis.
Describe four types of financial ratios and explain the use of each.
149.
What are the two core principles of TQM? Explain the assumptions underlying each.
150.
Describe at least three TQM techniques. For each, describe how a company would implement
151.
What are the keys to a successful control system? Think of the parenting techniques your
parents or guardians used in raising you. Did they apply these principles? How could they
have done so more effectively?
152.
Describe the barriers to the success of control systems. Consider one of your college classes
as an example and your instructor as someone who would like to have good control systems
in place. Explain if and how the barriers have detracted from performance in the class.
153.
List at least four of six managerial challenges.
154.
What are the four common characteristics of successful control systems? What are at least
four barriers to a successful control system?
155.
List, define and describe the four types of financial controls.
156.
What are the four mechanisms that contribute to the success of measurement-managed
companies?
157.
List the four indicators of the balanced scorecard.
158.
Define a strategy map and describe its purpose.
159.
Describe four techniques that are available for improving quality.
160.
Describe the purpose of the RATER scale and its dimensions.