Package Title: Chapter 16, Testbank
Course Title: Schermerhorn, Exploring 5e
Chapter Number: 16
Question type: Multiple Choice
1) A company that is based on pluralism and operates with inclusivity and respect for diversity is
called a ________.
a) multinational organization
b) multicultural organization
c) business franchise organization
d) government subsidized organization
2) ________ describes differences in people’s race, age, gender, and other individual factors.
a) Dichotomy
b) Detail
c) Diversity
d) Department
3) ________ refers to the efforts of the leadership in an organization toward committing the
organization to hiring and advancing minorities and women.
a) Diversity exclusion
b) Ethnocentrism
c) Pluralism
d) Affirmative action
4) The extent to which an organization is open to hiring anyone who can perform a specific job is
called ________.
a) exclusivity
b) discrimination
c) diversity
d) inclusivity
5) ________ refers to high turnover among minorities and women.
a) The revolving door syndrome
b) The glass ceiling effect
c) Ethnocentrism
d) An organizational subculture
6) An organization is multicultural when ________.
a) its key values and policies are designed by the members of majority culture
b) minority-culture members are represented at all levels
c) the members of majority and minority cultures develop distinct groups
d) its training and task force activities enforce cultural bias
7) Which of the following is NOT a characteristic of a multicultural organization?
a) Pluralism
b) Structural integration
c) Informal network integration
d) Prejudice
8) Which of the following conditions occurs when glass ceilings and other obstacles cause
qualified and high-performing women to drop out of upward career paths?
a) The leaking pipeline problem
b) The revolving door syndrome
c) The double-bond dilemma
d) The glass closet problem
9) Jason argues that his membership group is superior to every other one. His belief is called
_______.
a) ethnocentrism
b) pluralism
c) self-involvement
d) self-indulgence
10) ________ are groupings of people based on shared demographic and job identities.
a) Organizational departments
b) Organizational divisions
c) Organizational subcultures
d) Organizational hierarchies
11) The four types of subcultures are ________, ethnic, generational, and gender subcultures.
a) historical
b) national
c) occupational
d) international
12) Which of the following subcultures form among people of similar age groups?
a) Occupational subcultures
b) Gender subcultures
c) Generational subcultures
d) National subcultures
13) Bill is at a business dinner meeting in India. When his Indian associates light up a cigarette
after the meal, he feels offended as his cultural values discourage such practices. He then lectures
his colleagues on the evils of smoking and walks out of the restaurant. In this scenario, Bill is
guilty of ________.
a) subcultural preference
b) ethnocentrism
c) monochronic behavior
d) polychronic behavior
14) The problem with subcultures in organizations is that _______.
a) they tend to form informally
b) ethnocentric tendencies cause members to look down on outsiders
c) they are formed by individuals with similar characteristics
d) members identify more closely to them than to the larger organization
15) The ________ is a hidden barrier to the advancement of women and minorities.
a) invisible wall
b) glass ceiling
c) double-bind
d) leaking pipeline
16) Which of the following statements points to the existence of glass ceilings in organizations?
a) In most organizations, power is distributed equally across management functions.
b) Women have finally erased all social barriers while minorities still face them.
c) Most organizations encourage women and minorities to stay with them for a long term.
d) Most top executives in large organizations are older, white males and there is little opportunity
for others.
17) ________ occurs when minorities adopt characteristics of majority cultures in order to
succeed.
a) Ecological fallacy
b) Transformation
c) Cultural diversity
d) Biculturalism
18) An organization that is mature about diversity should be able to answer a confident “yes” to
all of the following questions EXCEPT:
a) Do you understand diversity concepts?
b) Do you accept responsibility for improving your performance?
c) Are you willing to learn continuously?
d) Are you willing to encourage glass ceilings?
19) The three steps in Roosevelt Thomas’ continuum of leadership approaches to diversity are
affirmative action, ________, and managing diversity.
a) leadership policy
b) diversity regulations
c) valuing differences
d) equal employment
20) Building an inclusive work environment that allows everyone to reach his or her potential is
called ________.
a) employee development
b) open management
c) management training
d) managing diversity
21) Sara, the director of human resources at Worldwide Products Inc., insists on training
managers on anti-discriminatory practices and on establishing an inclusive, diverse environment
in the company. In this scenario, Sara’s attempts to illustrate ________.
a) discriminate among her employees
b) manage diversity
c) emphasize value management
d) emphasize biculturalism
22) According to Roosevelt Thomas, it is a mistake to assume that affirmative action ________
the desire of minorities to assimilate into the workforce.
a) encourages
b) decreases
c) has no effect on
d) discourages
23) ________ is the most productive end of the diversity leadership continuum which involves
active inclusion of diversity in organizational operations with a goal of multiculturalism.
a) Workplace diversity
b) Managing diversity
c) Affirmative action
d) Biculturalism
24) The confusion and discomfort that a person experiences when in an unfamiliar culture is
called ________.
a) cultural diversity
b) ecological fallacy
c) proxemics
d) culture shock
25) Vince, a middle manager at United Imports Inc., is on a business trip to Japan to visit a major
supplier. After work, his Japanese hosts take him to a Japanese barbecue restaurant. Vince is
very uncomfortable with the dishes served in the restaurant and does not know what to do. Vince
is experiencing ________.
a) culture shock
b) biculturalism
c) the revolving door syndrome
d) the leaking pipeline problem
26) The stages of adjusting to a new culture do NOT include ________.
a) irritation and anger
b) honeymoon
c) reality
d) power and distance
27) The first stage in adjusting to a new culture is ________.
a) irritation and anger
b) honeymoon
c) confusion
d) reality
28) In which of the following stages of adjusting to an unfamiliar culture does an individual
engage in cultural immersion and view local ways positively?
a) Confusion
b) Reality
c) Small victories
d) Honeymoon
29) Which of the following is the last stage in adjusting to a new culture?
a) Irritation and anger
b) Honeymoon
c) Reality
d) Small victories
30) Bryan has just moved to Japan from the United States. He currently feels overwhelmed by
the new culture, and it has become a target of his criticism. Which of the following stages of
adjusting to a new culture does Bryan’s condition illustrate?
a) Confusion
b) Irritation and anger
c) Reality
d) Small victories
31) ________ is the ability to adapt to new cultures.
a) Cultural shock
b) Cultural proxemics
c) Cultural training
d) Cultural intelligence
32) Which of the following is NOT a characteristic of people with high cultural intelligence?
a) High cultural self-awareness
b) Flexibility in dealing with cultural differences
c) Willingness to learn about the unfamiliar culture
d) Consistency and commitment to maintain one’s native cultural behaviors
33) A culture that includes nonverbal signals and context when interpreting communication is
classified as a(n) ________.
a) individualistic culture
b) high-context culture
c) collectivistic culture
d) low-context culture
34) Which of the following cultures relies mainly on the written and spoken word?
a) An individualistic culture
b) A high-context culture
c) An ethnocentric culture
d) A low-context culture
35) In which of the following cultures do people tend to do one thing at a time?
a) Individualistic cultures
b) High-context cultures
c) Low-context cultures
d) Monochronic cultures
36) In which of the following cultures do people accomplish many different things at once?
a) Group cultures
b) Polychronic cultures
c) Diverse cultures
d) High-context cultures
37) In a high-context culture, such as in Italy, one would expect to find ________.
a) high uncertainty avoidance
b) monochronic behavior
c) a high degree of nonverbal communication
d) a low power distance rating
38) ________ is the study of how people use interpersonal space.
a) Ethnocentrism
b) Inter-space
c) Proxemics
d) Ecology
39) Tight cultures are best defined as cultures in which _______.
a) social norms are rigid and clear and members try to conform