80) King Power and Light has a goal of reducing its electric costs by installing solar panels on all
of its building and supporting an increase of solar farms in the area. This will help to not only
reduce company costs but also the costs passed down to its consumers. How would you describe
King Power and Light’s control system?
A) It overemphasizes a means to an end.
B) It seems like it will require a lot of paperwork.
C) It will require new hires with new skill sets.
D) It is setting a new standard that is behind the times.
E) It is strategic and results oriented.
81) A successful organization can involve its employees in the control system in all of the
following ways EXCEPT
A) setting realistic performance results.
B) emphasizing development and improvement.
C) encouraging good communication and mutual participation.
D) regulating its behavior.
E) presenting data in understandable terms.
82) Araceli has a new manager who she suspects might be a micromanager. What signs should she
watch for from him?
A) He asks to be copied on everything regardless of what it is.
B) He expects assignments to be done according to the directions given.
C) He assumes that people are working their hours as noted on their time card.
D) He has high employee retention and low attrition rates.
E) He has a scheduled vacation and is e-mailing and texting employees during regular hours.
83) Throughout the last 60 years, the United States has had an interesting track record in regard to
productivity. Recently productivity has been declining globally. Why?
A) Because benchmarks are not being set or are being set too low.
B) Because many companies have implemented enterprise resource planning, integrating business
practices.
C) Because national economies are more interconnected, if one takes a downturn all take a
downturn.
D) Because companies are more focused on engaging in self-development and organizational
citizenship.
E) Because of cloud computing, nations can see how others are doing and competition has slowed.
84) Vivian has just been promoted to management after years of working at the company. She is
very excited, but nervous to now be the boss of several of her colleagues. What would be good
advice for her?
A) Remind them you are now the boss and ask to be copied on everything.
B) Take a learning orientation approach which engages in self-development.
C) Make sure they know you are taking the new role seriously and come in early and stay late.
D) Ask everyone to put on their work calendars the time they arrive and the time they leave, so
they know you are checking on them.
E) Stop by everyone’s cubicles often and ask to see their work, so they know you are still part of the
team.
85) Dermot just learned that his company is closing, and all the employees will be laid off. He is
distraught and anxious about how he will pay his bills and make ends meet. He is meeting with a
head hunter later in the week. As Dermot prepares for the meeting, what should he say about his
former company?
A) “My time there was time wasted. They kept us so isolated that we never even met the clients.”
B) “I was able to learn from this experience. I now know what not to do in my next job.”
C) “I am so glad that job is over. I am surprised they were able to stay in business that long.”
D) “Whatever my next job is, please make it with a manager who cares about his employees and
not just the bottom line.”
E) “Have you ever wished that you could just erase a line from your résumé? Well that is the line I
would erase.”
86) This question contains two parts; be sure to answer both.
First, define productivity and explain why increasing productivity is important.
Second, imagine that you are the manager of a large chain department store. Suggest at least three
ways that you might improve productivity at the store.
87) Define control and then describe why organizations need to use control.
88) This question contains two parts; be sure to answer both.
First, list the steps in the control process.
Next, discuss how you would use each step in the control process to manage a team project for one
of your classes. Assume the team is made up of five members including you, and the team’s
performance counts for 25 percent of the grade.
89) Imagine that you are the general manager of the local hardware store. Explain the six areas of
organizational control and how each is relevant to improving the customer’s satisfaction with the
operation of the store.
90) You manage a Verizon Store. Explain how each of the four perspectives of the balanced
scorecard is relevant to your business.
91) Explain how a manager would use each of the following: financial statement, balance sheet,
income statement, and audit.
92) Suppose you are a city planner. You are reviewing proposals for a new park and a new bus
station. You only have enough funds for one project. Apply each of the two core principles of
TQM as you make your decision on which project to fund.
93) You are the manager of a local pizzeria that has both sit-down service and delivery service.
Describe at least three TQM techniques and explain how the pizzeria might implement each.
94) Imagine that you manage a high-volume electronics store, Tech Geeks. Each of the
salespeople has a very ambitious monthly sales goal; for the store to meet its overall goal, all of the
salespeople need to meet their individual goals. Apply each of the four keys to a successful control
system to Tech Geeks, explaining how you would implement an effective control system.
95) This question contains two parts; be sure to answer both.
First, describe the barriers to the success of control systems.
Second, consider one of your college classes as an example and your instructor as someone who
would like to have good control systems in place. Explain if and how the barriers have detracted
from your instructor’s performance in the class.
96) Imagine that you are at an interview and you are asked to describe yourself. Using the
guidelines for self-promotion, what would you say?
97) Describe how each level of management is involved in control and planning.
98) Ingrid is new to her company and has asked for the strategic plan, the organizational chart, and
the planning goals for her unit. One of her employees tells her, “Good luck with that. We have been
asking for all of those things and have never seen them. We are even surprised they hired a new
manager for us. We thought they were going to lay all of us off.” Discuss how Ingrid can use what
the employee has told her and the information she has asked for to create a strategy map.
99) Explain why a company would need both a fixed and a variable budget.
100) Describe the processes used to increase productivity.