49. The purpose of an in-transit inventory is to:
a.
provide the materials needed to make the product.
b.
enable overall production to be divided into stages of manageable size.
c.
reduce the organization’s investment on storage space.
d.
provide ready supply of products on customer demand and enable long, efficient production runs.
e.
distribute products to customers.
e
The purpose of in-transit inventory is to distribute products to customers.
Easy
p. 472
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50. Which of the following types of inventories is controlled by shop floor control systems?
a.
Raw materials inventory
b.
Work-in-process inventory
c.
Finished goods inventory
d.
In-transit inventory
e.
Procurements inventory
Shop floor control systems control work-in-process inventory.
Easy
p. 472
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51. Just-in-time method helps an organization control its _____.
a.
raw materials inventory
b.
work-in-process inventory
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c.
quality
d.
finished goods inventory
e.
in-transit inventory
52. _____ is the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or
implied needs.
a.
b.
c.
d.
e.
c
Easy
p. 473
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53. Which of the following dimensions of quality refers to a measure of product life?
a.
Reliability
b.
Durability
c.
Serviceability
d.
Features
e.
Perceived quality
Durability is the dimension of quality that refers to a measure of product life.
a
devote to storage.
Easy
p. 472-473
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54. Dorothy loves buying Haven’s herb bread. As advertised, she thinks it is the most versatile bread as well as being
nutritious. It can be eaten by itself, made into sandwiches, added to salads, and so on. The versatility of the herb bread is a
supplement to its nutrition and therefore it constitutes the _____ dimension of quality.
a.
features
b.
aesthetics
c.
reliability
d.
durability
e.
serviceability
a
p. 474
55. Sarah followed an online recipe and made pizza for her family. It turned out so badly that she had to discard it. Sarah
and her family said that the pizza tasted like cardboard. Which dimension of quality were they describing?
a.
Aesthetics
b.
Conformance
c.
Reliability
d.
Serviceability
e.
Performance
a
Challenging
p. 474
p. 474
56. Serviceability is the dimension of quality that refers to:
a.
how a product looks, feels, tastes, and smells.
b.
the degree to which a product’s design and operating characteristics meet established standards.
c.
a probability of not malfunctioning during a specified period.
d.
a measure of product life.
e.
the speed and ease of repair.
e
Serviceability is the dimension of quality that refers to the speed and ease of repair.
Easy
p. 474
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57. Azures Airlines operates between Washington Dulles, Newark Liberty, and Paris Charles de Gaulle airports. It offers
all business-class services. The customers feel that the prices of Azures’ flights are considerably lower than those of other
similar airlines. This quality of Azures is an example of:
a.
features.
b.
aesthetics.
c.
reliability.
d.
perceived quality.
e.
serviceability.
Perceived quality is the dimension that refers to a quality as seen by a customer.
Challenging
p. 474
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58. The dimension of quality that refers to the degree to which a product’s design and operating characteristics meet
established standards is:
a.
features.
b.
conformance.
Managing Total Quality
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c.
reliability.
d.
durability.
e.
serviceability.
59. Performance is the dimension of quality that refers to:
a.
a product’s primary operating characteristic.
b.
the degree to which a product’s design and operating characteristics meet established standards.
c.
a probability of not malfunctioning during a specified period.
d.
a measure of product life.
e.
the speed and ease of repair.
a
Easy
p. 474
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60. Which of the following is true of the Malcolm Baldrige Award?
a.
It is awarded by the Rochester Institute of Technology.
b.
It is awarded to firms that achieve major improvements in the quality of their products or services.
c.
It is awarded to the company that has consistently maintained the same quality for 5 continuous years.
d.
It is awarded to the company that has shown the highest company productivity.
e.
It is awarded not to entire organizations but to individual teams of workers within organizations.
quality, as opposed to absolute quality.
Easy
p. 474
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61. The dimension of quality of a product that refers to a probability of not malfunctioning during a specified period is the
product’s:
a.
features.
b.
conformance.
c.
reliability.
d.
durability.
e.
serviceability.
c
Easy
p. 474
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62. Durability is the dimension of quality that refers to:
a.
a product’s primary operating characteristic.
b.
the degree to which a product’s design and operating characteristics meet established standards.
c.
a probability of not malfunctioning during a specified period.
d.
a measure of product life.
e.
the speed and ease of repair.
Durability is the dimension of quality that refers to a measure of product life.
Easy
p. 474
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Moderate
p. 474
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63. The ingredient in total quality management that refers to operating systems used by the organization during the actual
transformation process is:
a.
employee involvement.
b.
strategic commitment.
c.
technology.
d.
materials.
e.
methods.
64. Which of the following is true of ISO 9000:2000?
a.
Firms get to choose the organization they want to be audited by for the certification.
b.
It includes 2000 standards that should be met.
c.
These standards do not cover employee training and supplier relations.
d.
Firms that want to meet these standards need to apply for certification.
e.
The auditors review only the firm products in relation to the standards.
Moderate
p. 478
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65. Carrington is one of the best restaurants in Chicago. Carrington’s chefs have made arrangements with local farmers to
provide them with fresh and good quality vegetables and fruits. In the context of total quality management, the chefs are
focusing on _____.
a.
employee involvement
b.
strategic commitment
c.
technology
e
Easy
p. 476
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d.
materials
e.
methods
66. Bingo Inc. sends its consultants for change management to various companies to learn how those companies have
coped with changes in the past. Which of the following tools or techniques is Bingo using for improving quality?
a.
Benchmarking
b.
Value-added analysis
c.
Outsourcing
d.
Reducing cycle times
e.
Statistical quality control
a
Challenging
p. 476
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67. _____ is the comprehensive evaluation of all work activities, materials flows, and paperwork to determine the worth
and appeal that they add for customers.
a.
Acceptance sampling
b.
Benchmarking
c.
In-process sampling
d.
Six Sigma
e.
Value-added analysis
e
suppliers as a way of improving the quality of their own products.
Challenging
p. 476
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68. Virtually all successful quality-enhancement programs involve making the person responsible for doing the job
responsible for making sure it is done right. This critical ingredient in total quality management refers to:
a.
employee involvement.
b.
strategic commitment.
c.
technology.
d.
materials.
e.
methods.
a
the job responsible for making sure it is done right.
Easy
p. 476
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69. Which of the following is the process of learning how other firms do things in an exceptionally high-quality manner?
a.
Value-added analysis
b.
Benchmarking
c.
Outsourcing
d.
Reducing cycle times
e.
Statistical quality control
Easy
p. 476
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Easy
p. 476
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70. Which of the following is a process of subcontracting services and operations to other firms that can perform them
cheaper or better?
a.
Benchmarking
b.
Value-added analysis
c.
Outsourcing
d.
Reducing cycle times
e.
Statistical quality control
c
Easy
p. 477
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71. Which of the following TQM guidelines for reducing cycle time is most appropriate in a decentralized organization?
a.
Start from scratch
b.
Minimize the number of approvals needed to do something
c.
Develop and adhere to a schedule
d.
Do not ignore distribution
e.
Integrate speed into the organization’s culture
The fewer people who have to approve something, the faster approval will get done.
Challenging
p. 477
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72. _____ is the time needed by the organization to develop, make, and distribute products or services.
a.
In-process time
b.
Six Sigma time
c.
Process layout time
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d.
Cycle time
e.
Just-in-time
73. Which of the following guidelines for increasing speed is followed in a bureaucratic organization?
a.
Start from scratch
b.
Minimize the number of approvals needed to do something
c.
Develop and adhere to a schedule
d.
Do not ignore distribution
e.
Integrate speed into the organization’s culture
c
Easy
p. 478
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74. Acceptance sampling involves sampling finished goods to ensure that quality standards have been met. It is a(n)
_____ method.
a.
benchmarking
b.
ISO 14000
c.
Six Sigma
d.
statistical quality control
e.
value-added analysis
only when the correct percentage of products that should be tested is determined.
Easy
p. 477
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75. Which of the following is an example of statistical quality control?
a.
Benchmarking
b.
Six Sigma
c.
In-process sampling
d.
ISO 9000:2000
e.
Outsourcing
c
Easy
p. 478
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76. Implementing _____ requires making corrections until errors virtually disappear.
a.
ISO 14000
b.
ISO 9000:2000
c.
Six Sigma
d.
value-added analysis
e.
statistical quality control
c
above the mean rate.
Easy
p. 478
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p. 478
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