NAT: AACSB: Analytic | AACSB: Group Dynamics MSC: A
51. ____ is the extent to which team members are attracted to the team and motivated to remain in it.
a.
Norming
b.
Commitment
c.
Caring
d.
Cohesiveness
e.
Leadership
52. The ____ the team interacts, the ____ cohesive the team.
a.
less, more
b.
more, more
c.
more, less
d.
all of these
e.
none of these
53. ____ increases team cohesiveness.
a.
External competition
b.
Shared goals
c.
Team success
d.
All of these
e.
Shared goals and team success
54. Which of the following statements is true?
a.
Morale is higher in cohesive teams.
b.
Productivity is lower in cohesive teams.
c.
Satisfaction is lower in cohesive teams.
d.
Morale always suffers in cohesive teams.
e.
Absenteeism rates are substantially higher with cohesive teams.
55. Which of the following is NOT a characteristic of team structure and context influence cohesiveness?
a.
Personal attraction to the team
b.
Productivity expectations
c.
Shared goals
d.
Team interaction
e.
All of these are components
56. Which of the following is a standard of conduct that is shared by team members and guides their
behavior?
a.
Leadership
b.
Cohesiveness
c.
Norm
d.
Attitude
e.
None of these
57. Once a month, the top managers at George’s Greenhouse make a point of meeting with the work teams
in their respective divisions in order to communicate to them the organization’s priorities, goals, and
needs. This is an example of top management attempting to influence team norms through
a.
explicit statements.
b.
primacy.
c.
carryover behaviors.
d.
critical events.
e.
all of these.
58. Managing team ____ is the most important skill required for effective team management.
a.
norms
b.
cohesiveness
c.
conflict
d.
membership
e.
none of these
59. The tendency for people to be so committed to a cohesive team that they are reluctant to express
contrary opinions refers to ____.
a.
brainstorm
b.
brain dump
c.
group innovation
d.
groupthink
e.
group anxiety
60. The competing style of conflict resolution is based on a ____ degree of assertiveness and a ____
degree of cooperativeness.
a.
high, high
b.
high, low
c.
low, high
d.
low, low
e.
low, medium
61. The avoiding style of conflict resolution is based on a ____ degree of assertiveness and a ____ degree
of cooperativeness.
a.
high, high
b.
high, low
c.
low, high
d.
low, low
e.
low, medium
62. The accommodating style of conflict resolution is based on a ____ degree of assertiveness and a ____
degree of cooperativeness.
a.
high, high
b.
high, low
c.
low, high
d.
low, low
e.
low, medium
63. The ____ conflict resolution style is best when maintaining harmony is important.
a.
competing style
b.
collaborating style
c.
accommodating style
d.
avoiding style
e.
comprising
64. The collaborating style of conflict resolution is based on a ____ degree of assertiveness and a ____
degree of cooperativeness.
a.
high, high
b.
high, low
c.
low, high
d.
low, low
e.
low, medium
65. All the following are conflict handling styles discussed in your text EXCEPT
a.
competing style.
b.
assertive style.
c.
avoiding style.
d.
accommodating style.
e.
compromising style.
66. ____ are goals that cannot be attained by a single party.
a.
Conflict goals
b.
Mission-driven goals
c.
Superordinate goals
d.
Competitive goals
e.
Extraordinary goals
67. Herman is a team leader at CyberChasers. He usually tries to resolve conflict by referring the problem
to a third party, such as his boss. This style of conflict resolution is known as
a.
arbitration.
b.
mediation.
c.
bargaining.
d.
superordinate goals.
e.
negotiation.
68. Carmen’s group found itself unable to handle a conflict. The group decides to bring in an outside
consultant to discuss the conflict with both sides and work toward a resolution. The group is using
a.
BATNA.
b.
a bargaining zone.
c.
mediation.
d.
integrative negotiation.
e.
distributive negotiation.
69. A competitive and adversarial negotiation approach in which each party strives to get as much as it
can, usually at the expense of the other party, is called
a.
BATNA.
b.
a bargaining zone.
c.
mediation.
d.
integrative negotiation.
e.
distributive negotiation.
70. ____ is a collaborative approach to negotiation that is based on a win-win assumption, whereby the
parties want to come up with a creative solution that benefits both sides of the conflict.
a.
BATNA
b.
A bargaining zone
c.
Mediation
d.
Integrative negotiation
e.
Distributive negotiation
71. Which of the following is NOT one of the four key strategies for achieving a win-win solution through
negotiation?
a.
separate the people from the problem
b.
focus on interests
c.
generate many alternatives for mutual gain
d.
insist that results be based on objective standards
e.
keep the demands at the center
72. ____ refers to the tendency for the presence of others to enhance one’s motivation and performance.
a.
Public praise
b.
Social facilitation
c.
Community motivation
d.
Social performance
e.
Societal inspiration
73. According to SPOTLIGHT ON SKILLS in Chapter 15, techniques that will bring out the best in
people and ensure a productive meeting include all of the following EXCEPT:
a.
invite the right people
b.
state the purpose
c.
discourage a clash of ideas
d.
follow up swiftly
e.
keep it moving
74. Team ___________ occurs when individuals and departments rely on other individuals and
departments for information or resources to accomplish their work.
a.
accountability
b.
cohesiveness
c.
control
d.
interdependence
e.
independence
75. The LHX quality task force has a strong leader in Josh Clark. Josh runs efficient meetings, where he
leads discussion and decision-making. In the end, tasks are delegated to members for subsequent
follow-up. The LHX task force can best be characterized as a(n):
a.
Club
b.
Team
c.
Group
d.
Organization
e.
None of these
76. ________ occurs when members of a team feel comfortable disagreeing and challenging one another
in the interest of finding the best solution.
a.
Attention to results
b.
Team trust
c.
Team responsibility
d.
Team cohesiveness
e.
Healthy conflict
77. Stage of development, cohesiveness, norms, and conflict resolution are all part of which component of
the work team effectiveness model?
a.
Work team effectiveness
b.
Team processes
c.
Organizational conflict
d.
Team composition
e.
Team characteristics
78. Wyatt has recently been appointed by his boss to a group that has been meeting since the company he
works for was founded. The purpose of this group is to make budgetary decisions on an ongoing basis.
Wyatt’s group can best be defined as a:
a.
Committee
b.
Global team
c.
Focus group
d.
Virtual team
e.
Self-directed team
79. Sylvia is a member of a team that uses e-mail, instant messaging, and blogging to communicate.
Although she sees members of her team on breaks and at lunch, Sylvia does not interact with them
face-to–face in a professional setting. Sylvia’s team can best be described as a:
a.
Project team
b.
Global team
c.
Focus group
d.
Virtual team
e.
Self-directed team
80. Fred, a software engineer, is in charge of scrutinizing electronic communication patterns as part of his
role within a virtual team at work. Fred’s role fulfills which virtual team practice?
a.
Using technology to build relationships
b.
Shaping culture through technology
c.
Monitoring progress and rewards
d.
Administering rewards
e.
Using global teams to develop technology
81. At FEI Industries, teams of product developers coordinate their work electronically at the North
American, European, and Asian sites to coincide with peak operating hours at each location. Such
teams are referred to as:
a.
Project team
b.
Committees
c.
Focus groups
d.
Global teams
e.
Self-directed teams
82. Shifting one’s own opinions to maintain team harmony refers to which socio-emotional role?
a.
Energizing
b.
Initiating ideas
c.
Encouraging
d.
Following
e.
Compromise
83. Andrea is team leader of the focus group at her organization. In the past, the group was plagued by
lack of cooperation and disrespect. Today, she told team members that if anyone tried to undermine
another member, that person would be kicked off the team. This is an example of a(n):
a.
Critical event
b.
Explicit statement
c.
Experiential carryover
d.
Implied norm
e.
Accommodation
CASE
Scenario – Malcolm Bagget
Malcolm Bagget has been working as a production employee for the last three years. His firm is
currently undergoing a change in structure with a new management group and the production
department is being restructured. Each production employee will be assigned to a small six-member
production team. Malcolm is looking forward to the extensive cross training that has been promised
and is looking forward to enjoying more power and discretion than he has had in the past. In addition
to skill training, Malcolm is receiving management training in team building.
1. Malcolm has developed strong task skills and has normally taken the role of task specialist. His task
specialist behaviors will include all of the following EXCEPT
a.
initiating.
b.
summarizing.
c.
compromising.
d.
energizing.
e.
All of these are included as task specialist behaviors.
2. When Malcolm’s team encounters the establishment of order and cohesion with the leader helping to
clarify team roles and values, then his team is in the developmental stage of team development of
a.
forming.
b.
storming.
c.
norming.
d.
performing.
e.
adjourning.
3. One of Malcolm’s co-workers, Danny Newcomber, is great at reducing tension by telling jokes and in
other ways drawing off emotions when the group atmosphere is tense. Additionally, Danny can be
counted on to energize by stimulating the team into action when the interest drops. Danny is
demonstrating which of these?
a.
The task specialist role
b.
The task and socioemotional role
c.
The socioemotional role
d.
The participator role
e.
None of these
COMPLETION
1. A(n) ____________________ is a unit of two or more people who interact and coordinate their work
to accomplish a specific goal.
2. A manager can put together a(n) ____________________ of people, but never build a(n)
____________________.
3. The term ____________________ refers to a team member who attains benefit from team membership
but does not do a proportionate share of the work.
4. ____________________ pertains to the team’s ability to meet the personal needs of its members.
5. The quality and quantity of task outputs as defined by team goals is known as
____________________.
6. ____________________ are created by the organization as part of the formal organization structure.
7. A(n) ____________________ is composed of a manager and his or her subordinates in the formal
chain of command.
8. A(n) ____________________ team is composed of employees from about the same hierarchical level
but from different areas of expertise.
9. A long-lasting, sometimes permanent team in the organization structure created to deal with tasks that
recur regularly is called a(n) ____________________.
10. A team created outside the formal organization to undertake a project of special importance or
creativity is known as a(n) ____________________.
11. ____________________ teams typically consist of 5 to 20 multiskilled workers who rotate jobs to
produce an entire product or service or at least one complete aspect or portion of a product or service.
12. In a(n) ____________________ team, team members monitor their own performance and take
responsibility for their work.
13. A(n) ____________________ team uses computer technology and groupware so that geographically
distant members can collaborate on projects and reach common goals.
14. ____________________ can present enormous challenges for team leaders, who have to bridge gaps
of time, distance, and culture.
15. The ideal size of work teams is often thought to be ____________________.
16. A role in which the individual devotes personal time and energy to help the team accomplish its task is
called a(n) ____________________ role.
17. A role in which the individual provides support for team members’ emotional needs and social unity is
called a(n) ____________________ role.
18. The ____________________ stage of development is a period of orientation and getting acquainted.
19. During the ____________________ stage of team development, individual personalities emerge.
People become more assertive in clarifying their roles and what is expected of them.
20. During the ____________________ stage of team development, conflict is resolved, and team
harmony and unity emerge.
21. During the ____________________ stage of team development, the major emphasis is on problem
solving and accomplishing the assigned task.
22. ____________________ is the stage of team development in which members prepare for the team’s
disbandment.
23. ____________________, ____________________, and ____________________ are the three
characteristics of team structure and context influence cohesiveness.
24. A(n) ____________________ is a standard of conduct that is shared by team members and guides
their behavior.
25. As one of the four common ways in which norms develop in teams, ____________________ are used
to symbolize what counts and thus have considerable impact.
26. ____________________ is defined as the extent to which members are attracted to the team and
motivated to remain in it.
27. The antagonistic interaction in which one party attempts to thwart the intentions or goals of another is
known as ____________________.
28. The ____________________ style to handle conflict involves a high degree of assertiveness and a low
degree of cooperation.
29. The ____________________ style to handle conflict involves a high degree of assertiveness and a
high degree of cooperation.
30. The ____________________ style to handle conflict involves a low degree of assertiveness and a high
degree of cooperation.
31. The ____________________ style to handle conflict involves a low degree of assertiveness and a low
degree of cooperation.
32. The ____________________ style to handle conflict involves a moderate degree of assertiveness and
a moderate degree of cooperation.
33. A goal that cannot be reached by a single party is called a(n) ____________________.
34. The process of using a third party to settle a dispute is known as ____________________.
35. ____________________ negotiation is a collaborative approach to negotiation that is based on a
win-win assumption, whereby the parties want to come up with a creative solution that benefits both
sides of the conflict.
36. ____________________ negotiation is a competitive and adversarial negotiation approach in which
each party strives to get as much as it can, usually at the expense of the other party.
37. ____________________ refers to the tendency for the presence of others to enhance an individual’s
motivation and performance.
SHORT ANSWER
1. List the five behaviors associated with the task specialist role.
2. List the five stages of team development.
3. List the four ways team norms develop.
4. According to your text, list three factors that can cause people to engage in conflict.
ESSAY
1. What are the four key components of the author’s definition of a team?
2. Discuss the differences between groups and teams.
3. Describe the three types of formal teams.
4. What are self-directed teams? Briefly discuss three characteristics or elements of self-directed teams.
5. Describe the stages of team development.
6. Discuss the determinants of team cohesiveness and its consequences.
7. Briefly discuss the various styles that can be used to handle conflict.
8. Discuss the differences between distributive and integrative negotiation. Describe the steps for
achieving a win-win solution with integrative negotiation.