7) Target costing is the act of designing a process to meet a specific cost objective.
8) Value may be increased by simultaneously increasing cost and decreasing functionality.
9) The DMADV process for improving product and service designs comes to us from what
methodology?
A) Project management
B) Optimization
C) Lean
D) Six Sigma
10) What does the A represent in the acronym DMADV?
A) Analyze
B) Assign
C) Advise
D) Agenda
11) What does the M represent in the acronym DMADV?
A) Metrics
B) Measure
C) Monitor
D) Market
12) The DMADV process relies on:
A) benchmarking competitors’ products.
B) intuitive design championed by contractors external to the company.
C) rigorous data analysis by teams of black belts, green belts and champions.
D) black box design or gray box design.
13) What are the implications of an empty row (i.e., one with no check marks or x’s) in the main
body of the matrix of the house of quality?
A) Nothing, it’s just a sparse row.
B) There is no synergy among the product characteristics.
C) Product characteristics are potentially superfluous.
D) Customer requirements are potentially not being met by the product.
14) What are the implications of an empty column (i.e., one with no check marks or x’s) in the
main body of the matrix of the house of quality?
A) Nothing, it’s just a sparse row.
B) There is no synergy among the product characteristics.
C) Product characteristics are potentially superfluous.
D) Customer requirements are potentially not being met by the product.
15) What are the implications of an empty row (i.e., one with no check marks or x’s) in the roof
portion of the house of quality?
A) Nothing, it’s just a sparse row.
B) There is no synergy for that product characteristic with other characteristics.
C) Product characteristics are potentially superfluous.
D) Customer requirements are potentially not being met by the product.
16) The left side of the quality function deployment house of quality contains:
A) product characteristics.
B) relationships between product characteristics.
C) customer requirements.
D) product specifications.
17) Which of these matrix combinations is a correct pairing for quality function deployment?
A) customer requirements and process specifications
B) product characteristics and process characteristics
C) product specifications and process characteristics
D) process specifications and product specifications
18) A consideration to create products and services that are easy to make is:
A) DFE.
B) CAM.
C) QFD.
D) DFM.
19) Parts standardization typically does NOT:
A) reduce the time to develop a new product.
B) reduce the cost of final products.
C) reduce the profit of a new product.
D) reduce the cost of developing new products.
20) A modular architecture improves:
A) design for Six Sigma and design for the environment.
B) design for manufacturability and design for maintainability.
C) design for maintainability and design for the environment.
D) design for Six Sigma and design for manufacturability.
21) A process that involves examining all elements of a component, assembly, end product, or
service to make sure it fulfills its intended function at the lowest total cost is:
A) target costing.
B) design to cost.
C) value analysis.
D) examination costing.
22) The roof of the quality function deployment house of quality displays synergies among the
________.
23) The initial generation of DeLorean boasted of its stainless steel skin, gull-wing doors, and
273 sizes of fasteners. The engineers lowered the product’s overall inventory level and product
complexity by settling on only 12 different sizes of fasteners thanks to their ________ program.
24) ________ is a product design in which each functional element maps into its own physical
chunk.
25) Safety and health issues over the product’s projected life cycle are addressed by ________.
26) No poultry farmer in his right mind was going to pay more than $1 for a rooster helmet, so
the ________ program for Rooster Boosters set that as the goal for their new product.
27) The relationship between product functionality and product cost is quantified as ________.
28) What is the Six Sigma approach to new product and process development? What takes place
in each step?
29) How does quality function deployment work and what advantages are accrued when it is
used?
30) Develop the first matrix for a house of quality (Customer requirements – Product
characteristics) for an improved pizza box. Your house of quality should feature four rows and
four columns and should identify relationships among the rows and columns. Identify
relationships in the roof of your house of quality also.
31) Develop the product characteristics-product specifications matrix (i.e., the second matrix) for
a house of quality for an improved pizza box. Your house of quality should feature four rows and
four columns and should identify relationships among the rows and columns. Identify
relationships in the roof of your house of quality also.
32) Develop the first matrix (customer requirements — product characteristics) for a house of
quality for an improved wallet. Your house of quality should feature four rows and four columns
and should identify relationships among the rows and columns. Identify relationships in the roof
of your house of quality also.
33) What are the advantages for a manufacturer of parts standardization and modular architecture
and how are they related?
34) What is design for the environment (DFE)? Provide examples of products or services that
have been developed with this in mind.
35) What is value analysis and how is it typically conducted?