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Scenario A. Aaron, a district manager at Wholesome Nutrition Inc., had posted the date of
his team meeting on the company blog. On the day of the meeting, Aaron called the sales
managers into his office, where he inquired about the status of each one's work. While the
managers were giving their reports, Aaron received a call that rang on the office phone,
but he decided not to take the call. The ringing of the phone interrupted the meeting. As a
result, a manager had to repeat what he had said.
96.
Aaron received information about when his team would be meeting, and he posted the
information on the company blog. This is an example of _____ communication.
97.
Aaron inquired about the sales managers' work and received a report from each of them.
This is an example of _____ communication.
98.
The ringing of the telephone and its interruption of the meeting would be considered ____.
Scenario B. Claude, a branch manager at KLN Laundry Supplies Inc., received an e-mail
from Guillermo, the finance head of the company. Claude read through the e-mail and
interpreted the information that required him to give an update on the sales of the month.
Though the sales figures at Claude's branch were not satisfactory, he informed Guillermo
that everything was fine and that revenues were great because he didn't want to
disappoint him by revealing the true situation. Claude then decided to discuss the current
problem with the sales manager and receive immediate feedback.
99.
After receiving the e-mail, Claude read through and interpreted the information in it. This
is an example of ____.
100.
Claude informed his manager that the revenues were great because he didn't want to
disappoint him by revealing the true situation. In this case, Claude's act illustrates ____.
101.
Which of the following communication channels should Claude utilize to discuss the
current problem with the sales manager?
Scenario C. Victor, the president of Tortoise Bay Pharmaceuticals Inc., sends a memo to
his vice presidents regarding new procedures for succession planning in the company. The
vice presidents meet informally to discuss the new procedures. When the procedures are
announced to the other employees, they form feedback teams. These teams draft memos
providing feedback to the vice presidents and CEO regarding the advantages,
disadvantages, and potential problems with the new procedures.
102.
The original memo sent by the president of the company is an example of
103.
The feedback memos sent by the teams of employees to the vice presidents and president
are examples of
104.
The meetings of the vice presidents to discuss the contents of the memo from the
president are examples of
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Scenario D. Franklin, the CEO of a U.S. distributor of solar heating equipment, decided to
explore the idea of opening an office in Ecuador. Franklin spoke to his finance manager,
Laura, about it. She paid careful attention to everything he said and restated everything to
Franklin to make sure that she accurately understood his plans. Some employees learned
of the plans from managers they knew, and some of these employees began spreading the
information to other colleagues.
105.
In order to be able to do business successfully in Ecuador, Franklin should
106.
Laura listened to everything being said by Franklin and restated everything to him to make
sure that she accurately understood his plans. The technique used by Laura is known as
107.
Employees who learned about the plans from managers they knew started spreading the
information to other colleagues. Which of the following does this best exemplify?
108.
In Pinewood Corp., information that was previously available to managers alone is now
given to workers as well. This is an example of
109.
The process by which mentors help new employees with their jobs and enable them to
perform better is an example of ____.
110.
Pinewood Corp. can now be described as a(n) _____ organization.
Essay Questions
111.
Define communication. Explain the basic communication process.
Answers may vary.
112.
Differentiate between one-way and two-way communication. Give examples of each.
Answers may vary.
113.
Discuss specific types of communication problems that can arise at the different stages of
the communication process.
Answers may vary.
114.
Discuss the advantages and disadvantages of oral communication.
Answers may vary.
115.
What are the advantages and disadvantages of written communication?
Answers may vary.
116.
State the disadvantages of electronic communication.
Answers may vary.
117.
Describe virtual offices. Explain their benefits and drawbacks.
Answers may vary.
118.
Discuss methods to improve one's presentation and persuasion skills.
Answers may vary.
119.
List suggestions of how an individual can give out positive nonverbal signals. Give
examples of positive nonverbal signals.
Answers may vary.
120.
Bring out the importance of listening skills. How does reflection help managers listen
effectively?
Answers may vary.
121.
Describe downward communication. List the problems involved in downward
communication.
Answers may vary.
122.
Discuss effective practices in managing downward communication to deliver bad news.
Answers may vary.
123.
Discuss the significant features of upward communication. Give examples.
Answers may vary.
124.
Describe horizontal communication. Give an example of good horizontal communication.
Answers may vary.
125.
Discuss the challenges of managing a grapevine. What are the suggestions for managing a
grapevine effectively?
Answers may vary.
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126.
Explain the features of a boundaryless organization. Give an example.
Answers may vary.
