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Chapter 15 Communicating Answer Key
True / False Questions
1.
Effective communication is a fundamental aspect of work performance and organizational
effectiveness.
2.
Fewer mistakes are made and fewer problems arise with two-way communication than
with one-way communication.
3.
Filtering and perceptual differences in communication increase the likelihood that the
other person means what you think he means, or understands the meanings you intend.
4.
A disadvantage of electronic communication is the difficulty of solving complex problems
that require more extended interaction.
5.
An employee's e-mail in the workplace is privileged information that cannot be used in
court cases brought against that person or someone else.
6.
Straight talk is the norm in communication among top-level managers.
7.
For managers, listening is critical, and failure to listen not only causes managers to miss
good ideas but can even drive employees away.
8.
Frederick Taylor, known as the father of scientific management, would have considered
open-book management to be a very effective managerial tool.
9.
The grapevine can assist with helping new employees to perform their jobs.
10.
A boundaryless organization is one in which there are no barriers to information flow.
Multiple Choice Questions
11.
The transmission of information and meaning from one party to another through symbols
is called _____.
12.
The CEO called an all-employee meeting and spoke for 20 minutes about the company's
current financial situation. He did not take questions at the end of the presentation. This is
an example of _____ communication.
13.
The CEO called an all-employee meeting and spoke for 20 minutes about the company's
current financial situation. At the end of the presentation, the audience asked questions
and the CEO gave answers. This is an example of _____ communication.
14.
Which of the following statements accurately describes two-way communication?
15.
In which stage(s) of the communication process can errors occur?
16.
In communication theory, perception is the process of
17.
In communication theory, filtering is the process of
18.
Which of the following is an advantage of written communication?
19.
Which of the following is a fundamental tool of workplace communication?
20.
Which of the following statements about workplace communication is true?
21.
For which of the following uses is e-mail the most appropriate?
22.
The richest communication media are
23.
How can a persuasive speaker demonstrate authenticity?
24.
The most effective writing is
25.
It is advisable to adjust your word choice when writing or speaking, basing it on
26.
Which of the following is most likely to send a negative nonverbal signal when you are
talking to a client?
27.
During Mali's performance review, her manager listened to her goals for her career and
then repeated them back to her. What communication skill did the manager use?
28.
In order to listen effectively, you should
29.
Filtering is
less
likely to occur in _____ organizations.
30.
In organizational communication, coaching refers to dialogue with the goal of
31.
Effective coaching requires:
32.
In which direction(s) do formal communications flow?
33.
The social network of informal communications is called the _____.
34.
In a boundaryless organization
35.
Which of the following is one of the important components of the communication process?
36.
An interference in the communication process that blocks perfect understanding is
referred to as
37.
Noise in communication is
