120.
A manager who literally wanders around her organization and talks with people across all lines
of authority is doing _____.
121.
Which of the following is not a norm of the Millennial generation?
122.
Using video and audio links along with computers to allow people at different locations to see,
hear, and talk with each other is called _____.
123.
______ can be quite expensive, requiring a specially designed room with multiple cameras
and high-definition video screens.
124.
Which of the following is a characteristic of telecommuting?
125.
The key to protecting digital communication systems against fraud, hackers, identity theft, and
other threats is _____.
126.
When thieves use your name and good credit rating to get cash or buy things, it is known as
_____.
127.
Which of the following is not a disadvantage of e-mail?
128.
Which of the following is appropriate for workplace e-mail?
129.
The source for crowdsourcing is most often _____.
130.
Generally, people comprehend about ______ of a typical verbal message.
131.
The average speaker communicates about ______ as many words as the average listener
can process.
132.
During the information gap between what someone says and processing the information, good
listeners do which of the following?
133.
The process of actively decoding and interpreting verbal messages, which requires full
attention and processing, is known as active _____.
134.
A(n) ________ listener tries to determine the rationale of the speaker’s argument, preferring
logical presentations without interruptions, focusing on relationships among ideas, and waiting
until all information is available before expressing opinions.
135.
Which of the following is not a suggestion that may help you be a good listener?
136.
Speed reading works well for material that is _____.
137.
Active listening requires all except _____.
138.
All of the following are rules for using smartphones except _____.
139.
If you want your writing to establish a common ground with the reader and make your overall
argument stronger, you should order your arguments from _____.
140.
Allen wants to change the CEO’s mind about contracting an outside firm to outsource their
customer service phone center. He decides to write a proposal, including a variety of
arguments to support of his idea. Here, Allen should order his ideas from _____.
141.
Which of the following is a tip for writing more effectively for business purposes?
142.
A study conducted by AT&T and Stanford University found that the top predictor of success
and professional upward mobility was _____.
143.
The introduction to a business speech should _____.
15–77
144.
Which of the following is not appropriate to include in the conclusion of a speech?
145.
Doug gave some people street directions, but since they only nodded their heads and didn’t
repeat the directions back to him, he doesn’t really know whether the directions were
understood. This is an example of what type of barrier?
Essay Questions
146.
Describe the elements of the communication process. Illustrate with a simple example.
147.
Define the concept of media richness. Which forms of media are richer and which are less
rich? Explain why this is so, and provide example situations in which the two ends of the
spectrum are most appropriate.
148.
Identify and explain the three types of communication barriers. Give examples of each from
your own life, and describe how those barriers could have been removed.
149.
What is formal communication in organizations? Describe the various types and provide an
example of how each might be used in the workplace.
150.
What are informal communication channels? Explain two types of informal channels and the
aspects of each that are useful for managers to understand.
151.
Define the concept of security in the digital age. Name at least three specific measures that
one could take to prevent security breaches on the Internet.
152.
Provide at least three suggestions to help a person become a good listener. Give an example
from your own experience of times when either you or your listener violated these
suggestions.
153.
Describe the five steps of the top-down reading method.
154.
List at least four tips for handling e-mail.
155.
Describe three strategies for laying out ideas in writing.
156.
Discuss four general strategies to streamline meetings.
157.
What are some tips for becoming a good reader?
158.
What are some tips for becoming a good writer?
159.
Describe at least six barriers of communication.
160.
Define and describe how noise can occur and disrupt the communication process.