89. Individuals form ____ for behavior by recognizing that the three types of patterns are consensus,
consistency, and distinctiveness.
90. The basic framework around which we form attributions is
91. The manager of Abigail’s Fabrics is upset because the workers’ lounge looks like a pigsty. She has
determined that there is no one individual responsible for the mess, and in fact, she is the only one who is
bothered by the trash. She has also determined that her employees keep their cars and their lockers just as
slovenly. The attribution she forms about her subordinates is BEST described as
92. Stress
93. Which of the following statements BEST describes the general relationship between stress and
performance?
94. Stress may be defined as
95. Stressors are defined as
96. People want to flee or fight in the ____ stage of the General Adaptation Syndrome.
97. The first stage of the General Adaptation Syndrome is
98. In which stage of the General Adaptation Syndrome will an individual do whatever he or she can to cope
with the situation?
99. At the death of her husband Bronson Ingram, Martha Ingram unexpectedly became the CEO of Ingram
Industries, a billion-dollar conglomerate with holdings in the publishing, music, barge, dredging, computer
distribution industries, and others. As she took on the duties of Ingram Industries CEO, Martha Ingram was at
which stage of the General Adaptation Syndrome?
100. The final stage of the General Adaptation Syndrome is
101. Which of the following is NOT a characteristic of a Type A person?
102. Which of the following statements describes the major differences between Type B and Type A
individuals?
103. Which of the following statements about Type A personalities is FALSE?
104. Herman believes he needs balance between work and his personal life. He will not work on weekends and
frequently asks for deadline extensions. He exhibits
105. Organizational stressors include
106. Work stress can be caused by all of the following EXCEPT
107. Which of the following is NOT an example of a stressor from the task demand category?
108. At work there is a conference room nicknamed “the meat locker.” If Royce has a meeting in there, he is too
cold to concentrate. This is an example of ____ demands that can lead to stress.
109. In Chapter 9 you learned that most decisions are made under conditions of uncertainty. This leads to stress
caused by ____ demands.
110. A surgeon, who is responsible for life and death decisions, would be a likely candidate for stress caused by
____ demand.
111. Michael wants to become a surgeon. One of his goals is to be assigned to surgeries whenever possible. He
wants to perform his job well in the emergency room. He also wants to provide the care that his child needs. He
desires to have a satisfying relationship with his wife. He wants to do a good job mentoring a group of residents
and interns. He would like to help his sister deal with the loss of her son. Michael is likely to experience stress
as a result of ____ demand.
112. Roberto feels a strong need for consensus, but his team member loves to debate everything and play devil’s
advocate. This is an example of which type of organizational stressor?
113. Too little stress can cause a person to
114. Psychological consequences of stress include
115. Behavioral consequences of organizational stress include
116. Which of the following is suggested as a way for individuals to manage stress?
117. Which of the following is part of corporate wellness programs?
118. Research suggests that creative people have which of the following personality traits?
119. ____ thinking is a skill that allows people to see differences between situations, phenomena, or events.
120. Earthlink is interested in achieving name recognition with grassroots America. Its marketing department
has developed three possible plans, all of which involve the sponsorship of country music concerts. Using ____
thinking, the manager was able to see that while the performers are all country music singers, each appeals to a
different segment of the country music market.
121. Latisha loves to read. She reads a lot of business, history, and biography books. She often notices
similarities in the situations in the books with what she is managing at work. ____ thinking is a skill that allows
her to see similarities between situations, phenomena, and events.
122. ____ thinking is a skill that allows people to see similarities between situations, phenomena, or events.
123. Avida Sports developed a sensor system that swimmers wear in the water and get computerized analysis of
their stroke. Avida signed an agreement with a swim club to test the product before increasing production.
Avida is in the ____ stage of the creative process.
124. The Department of Defense set a goal to develop a prosthetic arm that could pick up and feed a grape to its
user. At the same time DOD started the process to fund the project with $100 million. Which period of the
creative process is this?
125. ____ is the pattern of action by the members of an organization that directly or indirectly influences
organizational effectiveness.
126. If you are a reporter for a newspaper, you are expected to write, edit, and proofread stories by the paper’s
deadline. These expectations are referred to as
127. ____ usually causes an organization to incur costs for replacing individuals.
128. ____ is the behavior of individuals that makes a positive overall contribution to the organization.
129. Marcy’s work is above average as far as quality and quantity of production goes. However, she refuses to
work overtime and won’t help newcomers. This is an example of
130. Paula works as a safety engineer for a large petroleum-processing company. She is always willing to look
at possible dangerous situations, talk to employee groups about developing safety habits, and monitor the
organization to make sure it complies with OSHA standards. She never complains if she needs to work overtime
on holidays or weekends. Paula is
131. The overall set of expectations held by an individual about what he or she will contribute to the
organization and what the organization will provide to the individual is a(n) ____________________.
132. Pay, job security, benefits, career opportunities and status are some ____________________ organizations
make to an individual.
133. ____________________ is the extent to which the contributions made by the individual match the
inducements offered by the organization.
134. ____________________ may be physical, psychological, or emotional.
135. ____________________ refers to a person’s ability to get along with others.
136. Dale has a(n) ____________________ because he believes that he earned everything he ever got.
137. People with the MBTI ____________________ like task identity.
138. ____________________ is an individual’s beliefs about her or his capabilities to perform a task.
139. ____________________ is behavior directed at gaining power and controlling the behavior of others.
140. Because Stan once read about a scandal involving a local politician, he refuses to support that politician’s
candidacy for higher office. This reflects the ____________________ component of his attitude about the
candidate.
141. The ____________________ of an attitude reflects feelings and emotions an individual has toward a
situation.
142. The conflict individuals may experience among their own attitudes is called ____________________.
143. ____________________ is an attitude that reflects the extent to which an individual is gratified by or
fulfilled in his or her work.
144. ____________________ is the process of screening out information that we are uncomfortable with or that
contradicts our beliefs.
145. Simon thinks all Asians are smart. This is an example of a(n) ____________________.
146. ____________________ is the extent to which the same person behaves in the same way in other
situations.
147. ____________________ is an individual’s response to a strong stimulus.
148. ____________________ individuals are aggressive, impatient, and very work oriented.
149. Betty feels stressed. Her boss expects her to run a big event and on the same night her daughter is in the
finals for the state spelling bee. Betty feels ____________________.
150. ____________________ are stressors associated with relationships that confront people in organizations.
151. One way people manage ____________________ is through prayer.
152. ____________________ is the ability of an individual to generate new ideas or to conceive of new
perspectives on existing ideas.
153. An author goes for a hike. She is probably in the ____________________ stage of the creative process.
154. The Department of Defense spent $100 million to develop a prosthetic arm that could pick up and feed a
grape to the user. They are testing its comfort and accuracy. They are in the ____________________ stage in
the creative process.
155. ____________________ are the total set of work-related behaviors that the organization expects the
individual to display.
156. ____________________ occurs when an individual does not show up for work, legitimately or feigned.
157. One of your coworkers does acceptable work in terms of production quantity and quality, but he refuses to
work late. He is probably not considered a good organizational ____________________.
158. Match the following. You may use a response once, more than once, or not at all.
1. Rui had a “light bulb” moment when he saw similar data
3. Rui has multiple degrees in science fields. He works as a
159. Match the following. You may use a response once, more than once, or not at all.
160. Match the following. You may use a response once, more than once, or not at all.
161. Define a psychological contract and describe the one that you made by entering college. What are your
contributions, and what are the school’s inducements?
162. Describe the worst job you ever had. What made it a bad person-job fit?
163. What personality attributes do you want your boss to have? How will that effect the organization?
164. What is emotional intelligence? Do you think it can be taught in a college classroom? Why? Why not?
165. How do job satisfaction, organization commitment, and positive affectivity influence the effectiveness of
an organization?
166. Assume that the employees in your organization do not have high levels of job satisfaction or
organizational commitment. How will you go about trying to improve these attitudes?
167. Julia is very outgoing. She seems to lead the grapevine and have a lot of acquaintances. Julia thinks she is
friendly and involved. Someone else observing her thinks she is insecure and needy. Use attribution to explain
the different perceptions.
168. Fully explain the attribution process and how it is related to perception.
169. Compare and contrast the two basic perceptual processes.
170. Use the GAS process to describe a situation where you experienced stress.
171. Are you a Type A or Type B personality? Do you want to stay that way? Why?
172. Discuss organizational stressors.
173. Discuss the relationship between stress and performance.
174. Describe the relationship between creativity, innovation, and the product life cycle.
175. Describe the four stages of the creative process.
176. How can managers encourage creativity at work?
177. How do workplace behaviors directly or indirectly impact organizational effectiveness?
178. Describe three types of workplace behaviors. How do they affect the organization?