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71.
Katie, a presenter, knew that the presentation was going good from the very beginning,
based on the viewers' nonverbal cues and reactions to her speech. Katie was able to do
this by ____.
72.
Downward communication refers to the flow of information from
15-78
73.
The types of information sent in downward communication in an organization might
include
74.
A manager giving an assignment to an assistant is an example of
75.
A common problem with downward communication in an organization is
15-80
76.
Tami recently became a waitress at a popular restaurant. The restaurant manager
explained to her everything that she needed to do, how the tables were numbered, and
that she had to memorize the menu and its contents. He also went on to explain what she
should say to diners and how she should talk. She was also given details about her
coworkers' responsibilities. Tami wasn't able to remember the important points that he
had given her even though she was paying complete attention to everything he said. In this
case, Tami's inability to remember the points is most likely to be caused by
77.
_____ is a problem in downward communication that occurs when messages are passed
from one person to another and some information is left out or distorted.
78.
Dialogue with a goal of helping another be more effective and achieve his or her full
potential on the job is referred to as
15-82
79.
Sue, a team lead, helps her team members on a new project by answering all their queries
and guiding them. She does so in order to improve their performance. This is an example
of ____.
80.
The practice of sharing with employees at all levels of the organization vital information
previously meant for management's eyes only is known as
81.
Sharing sales, budgets, and financial goals with employees throughout the organization is
referred to as
15-84
82.
At Shamrock Services Corp. information that was initially meant for managers alone is now
made available to all the employees. This is an example of
83.
Candace has come up with an idea for increasing sales in her organization. She speaks to
her manager and shares her ideas with him. Which of the following types of
communication does this scenario exemplify?
84.
Upward communication refers to the flow of information from
15-86
85.
A machine that Miguel works on has ceased to function. Even though his manager would
be able to help him, Miguel fears informing his manager and decides to solve the problem
himself. Miguel's act illustrates a common organizational communication problem referred
to as
86.
Which of the following is true of upward communication?
87.
Horizontal communication refers to the flow of information
88.
Enabling coordination, problem solving among units, and providing emotional support to
employees are all important functions of
89.
The need for _____ communication is similar to the need for integration.
90.
The finance manager, operations manager, and project manager of a company got
together for a meeting to discuss the progress of an ongoing project. Which of the
following types of communication is exemplified in this scenario?
91.
_____ communications are the official, organization-sanctioned episodes of information
transmission that are often prearranged and necessary for performing some task.
92.
Harold heard that he would be receiving a promotion in the next two weeks from his
colleague who had overheard Harold's boss talking on his cell phone. This type of
communication is an example of _____ communication.
93.
Gossiping and complaining about your boss with a fellow employee are examples of
94.
An organization in which there are no barriers to information flow is referred to as a(n)
95.
Milito's Metalworks is an organization in which information is available to not just top
management but to all levels of management including workers. In this case, Milito's can
be best described as a _____ organization.
