71.
One study found that the top predictor of success and upward mobility is how much a person
reads and how fast he or she is at it.
72.
An audience can typically remember about 10 points from a speech.
73.
A disadvantage of teleworking is less job satisfaction and productivity.
74.
Effective teams have been found to have more face–to-face than digital encounters.
75.
There is increasing evidence that women are superior at multitasking, which is needed to
handle business complexities, and that they are better at relationships, which is important in
developing effective teams.
76.
A linguistic style is a person’s characteristic speaking patterns—pacing, pausing, directness,
word choice, and use of questions, jokes, stories, apologies, and similar devices.
77.
Jyl, a supervisor, told her employees, “The store will close Monday for inventory. All
employees are expected to participate.” This is an example of upward communication.
Multiple Choice Questions
78.
Which of the following statements is not true about communication in the workplace?
79.
Communication is _____.
80.
When your intended message is sent accurately in the least amount of time, you are a(n)
_____.
81.
Which of the following is not an element of the communication model?
82.
______________ is the process of translating a message into understandable symbols or
language.
83.
When the band came out on stage and the lead singer shouted, “Hello, Dallas!” the crowd
roared with applause. The crowd’s response is an example of _____.
84.
Which of the following is not an example of noise in the communication process in a typical
classroom?
85.
Which of the following is a step in the communication process?
86.
A(n) ______ form of media allows receivers to observe multiple cues, such as body language
and tone of voice, and allows senders to get feedback.
87.
Which of the following is the most appropriate media for a manager advising employees of a
revision to the company’s bonus structure?
88.
Of the following, which medium is the richest?
89.
Of the following, which medium is the least rich?
90.
A manager needs to inform employees that the quarterly project management training will start
on May 1, about two months from now. Generally, which of the following should the manager
use in this situation?
91.
Executives at Breakers Engineering want to let middle managers know that the company is
going to be acquired by its largest competitor. Assuming the following are possible, how
should executives communicate this?
92.
Claire wanted to tell her employee about the seminar, but she put the flier in a stack of papers
and forgot about it until after the deadline to sign up. This is an example of what type of barrier
to communication?
93.
Lee worked on a global team for an American company, and all her work had to be completed
in her second language, English. Sometimes her teammates misinterpreted her meaning. This
is an example of a(n) ______ barrier to communication.
94.
Roger was talking to a coworker in a meeting, and wasn’t listening when his supervisor
announced work assignments. This is an example of what type of barrier to communication?
95.
Debbie works part time in a coffee shop. Some of the equipment is so noisy it prevents her
from correctly hearing what the customer orders. This is an example of a(n) ______ barrier to
communication.
96.
Tracie, working at a research facility in Washington D.C., needs to communicate with Juan,
who is in Mexico City, about a project they are working on. Although Juan has perfect
command of English, they are still facing a(n) ______ barrier to communication.
97.
The study of the meaning of words is called _____.
98.
______ is likely to cause a semantic barrier to communication.
99.
Which of the following is not a personal barrier to communication?
100.
Tyrone was recently promoted to manager. Although he used to take advice from his peers,
he seems no longer willing to listen to any input from them or his boss, and is determined to
run the project how he thinks best. This is an example of which personal barrier to
communication?
101.
The statement “Young men are reckless” reflects a(n) _____.
102.
Which of the following is not a way in which nonverbal communication is expressed?
103.
Most people tend to ______ when conveying bad news or negative feedback.
104.
Which of the following is a “don’t” when attempting to improve communication?
105.
Which of the following is a “do” when attempting to improve communication?
106.
Compared to women, men tend to _____.
107.
According to Deborah Tannen, men are more likely than women to _____.
108.
Rena, a marketing manager, uses a sports car metaphor to explain a concept to her male
counterpart in finance. She is said to be _____.
109.
A person’s characteristic speaking patterns, such as the use of pacing, pausing, questions,
and stories, is known as _____.
110.
Channels of communications that follow the chain of command and are considered as official
are termed _____.
111.
Which of the following indicates how official communications should be routed?
112.
A manager who is instructing his employee about work tasks is communicating _____.
113.
The more management levels through which a message passes, the _____.
114.
The dean at Corbin Business College disseminated a new five–year strategic plan to
department chairs. This is an example of _____.
115.
Diane, a marketing manager, shares some of the market research her department has
analyzed with the research and development group. Diane is communicating _____.
116.
At the end of the fiscal year, Dilinger Investments releases an earnings report to clients. This
is an example of communicating _____.
117.
______ communication channels develop outside the organizational structure and do not
follow the chain of command.
118.
Gossip and rumor in an organization are part of the _____, which itself is a type of ______
communication channel.
119.
The grapevine is _____.