49) Which of the following is one of the steps in generic auditing?
A) familiarization
B) verification
C) evaluation
D) recommendation
E) all of the above
50) Auditing ________ guide the auditor.
A) standards
B) principles
C) procedures
D) outcomes
E) capabilities
51) Which of the following is not an example of an auditing standard?
A) The audit must be performed by a person having adequate technical training and proficiency
as an auditor.
B) In all matters relating to the assignment, independence in mental attitude is to be maintained
by the auditor so as to establish the “third-party viewpoint.”
C) Professional care is to be exercised in the performance of the examination and in the
preparation of the report.
D) The auditor should be politically conservative.
E) None of the above
52) Which of the following is not a step in the basic quality audit?
A) preparation
B) audit team selection
C) client interaction
D) develop checklists
E) the opening meeting
53) Which of the following steps in the basic quality audit involves sharing the preliminary
results with management?
A) reporting and corrective action
B) implementing the audit
C) the opening meeting
D) the exit meeting
E) closure
54) Which of the following steps in the basic quality audit involves performing a post-
implementation review to ensure that the corrective actions were taken and the desired results
obtained?
A) reporting and corrective action
B) implementing the audit
C) the opening meeting
D) the exit meeting
E) follow-up
55) In ________ audits, an overall assessment of the organization is performed, and this
information is inserted into the following year’s strategic plans.
A) presidential
B) operational
C) consultant
D) certification
E) qualitative
56) ________ audits are also called quality maturity studies.
A) Presidential
B) Operational
C) Consultant
D) Certification
E) Award
57) Which of the following is not a type of performance audits?
A) presidential audits
B) operational audits
C) consultant audits
D) certification audits
E) quantitative audits
58) ________ are performed to determine the maturity of a company in the quality pursuit and to
help identify areas to be addressed in future quality plans.
A) Presidential audits
B) Operational audits
C) Consultant audits
D) Certification audits
E) Quantitative audits
59) ________ compare current practices against structural measures.
A) Presidential audits
B) Operational audits
C) Consultant audits
D) Certification audits
E) Qualitative audits
60) Which of the following is not one of the standards or criteria applicable during certification
audits or award audits?
A) ISO 14000 standards
B) Baldrige criteria
C) ISO 9000 standards
D) ISO/TS 16949 standards
E) state quality award standards
61) When the firm has achieved benchmark or role model status, the ideas and initiatives for
improvement must come from within.
62) Categorizing is the means of generating lists of strengths and weaknesses for the
organization.
63) Evaluation of competitive advantage involves assessing how relevant a firm’s resources and
capabilities are in terms of generic strategies.
64) ISO 9000 uses repetitive audits to ensure compliance and to maintain registration.
65) Quality audits are defined as internal assessment tools used to identify areas for
improvement.
66) Conceptualization is one of the steps of quality auditing.
67) Familiarization is one of the steps of quality auditing.
68) Auditing outcomes is one of the three main ingredients to an audit.
69) Auditing principles constitute a rule that is derived from reasoning and experience.
70) An auditing procedure is a measurement of performance or a criterion establishing
professional authority and consent.
71) The auditing procedure establishes the courses of action available to the auditor to judge the
adherence to the standards and the validity of the application of the principles.
72) Auditing concepts and methods are as rigid as methods in the physical sciences.
73) The analysis step of the quality audit process involves analyzing data and developing
preliminary results.
74) When selecting a quality audit team, only technical expertise is required.
75) Checklists developed during the quality audit process contain questions to be studied in the
audit and identify who will perform audits in various departments.
76) During the quality audit process, preliminary results are shared with management at the
opening meeting.
77) Quality audits are based on the practice of operational auditing.
78) Certification audits are also called quality maturity studies.
79) Award audits involve site visits to externally validate the claims made by applicants in their
applications.
80) Qualitative audits compare current practice against structural measures.
81) Conditional measures are the documents relating to processes.
82) What is the next step when a firm achieves benchmark or role model status?
83) Outline the generic process for performing self-assessment.
84) What are the enablers for quality improvement in a school?
85) What are the requirements for accurate quality audits?
86) Discuss operational audits.
87) The ________ team should be made up of quality managers, people involved in the data
analysis, a facilitator, and appropriate operating force participants.
A) strategic objective
B) operational
C) SLs lead
D) SLT senior leadership
E) reenergizing quality
88) The ________ is a living document that will change as products and the business realities
change.
A) signature strategy
B) structural measure
C) change management
D) reenergizing quality approach
E) certification process
89) Which of the following is not one of the steps in the process for validating a quality
management system?
A) Go over your results.
B) Assemble the right team.
C) Evaluate your quality management manager.
D) Identify the approaches that are working well.
E) Identify what is not working well.
90) Which of the following steps is one of the major benefits of validating a quality management
system because it helps close the gaps in quality deployment?
A) Go over your results.
B) Identify additional areas in quality deployment that are not being addressed.
C) Develop a plan for implementation with time frames and costs.
D) Identify the approaches that are working well.
E) Identify what is not working well.
91) The process for validating a quality management system should be repeated on a(n)
________ basis.
A) annual
B) semi-annual
C) monthly
D) weekly
E) daily
92) The facilitator is not included in the reenergizing quality team.
93) The quality improvement efforts are used to evaluate the quality management manager.
94) One of the major benefits of validating quality systems is that it will help close the gaps in
quality deployment.
95) The signature strategy is a statement that clearly identifies who you are, where you want to
go, and how you are going to get there for the entire organization.
96) Outline the process for reenergizing quality efforts in organizations.