77. _____ requires that firms document how they are using raw materials more efficiently, managing pollution, and
reducing their impact on the environment.
a.
ISO 14000
b.
ISO 9000:2000
c.
Six Sigma
d.
Value-added analysis
e.
Statistical quality control
78. A consulting firm calculates an efficiency index for each of its consultants by dividing each consultant’s total hours of
work by the number of billable hours. This is a measure of _____ productivity.
a.
company
b.
partial
c.
industry
d.
individual
e.
aggregate
Challenging
p. 479
MGMT.GRIF.16. 15-6 – LO: 15-6
United States – BUSPROG: Analytic
United States – AK – DISC: Operations Management
Managing Productivity
Bloom’s: Application
Digital Story: Perform
79. _____ is an economic measure of efficiency that summarizes the value of outputs relative to the value of the inputs
used to create them.
a.
Output-input ratio
b.
Performance
c.
Reliability
d.
Capacity
a
Easy
p. 478
MGMT.GRIF.16. 15-5 – LO: 15-5
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Operations Management
Managing Total Quality
Bloom’s: Knowledge
Digital Story: Engage
e.
Productivity
80. Which of the following factors is included in the formula for computing total factor productivity?
a.
Performance
b.
Reliability
c.
Materials
d.
Aesthetics
e.
Conformance
c
Easy
p. 479
MGMT.GRIF.16. 15-6 – LO: 15-6
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Operations Management
Managing Productivity
Bloom’s: Knowledge
Digital Story: Engage
81. Which of the following is an accurate problem associated with total factor productivity?
a.
b.
c.
d.
e.
Moderate
p. 479
e
Easy
MGMT.GRIF.16. 15-6 – LO: 15-6
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Operations Management
Managing Productivity
Bloom’s: Knowledge
Digital Story: Engage
82. When energy productivity is measured by the number of outputs produced divided by the dollars spent on energy used
to generate this amount of output, it is a measure of:
a.
total factor productivity.
b.
company productivity ratio.
c.
partial productivity ratio.
d.
industry productivity ratio.
e.
individual productivity ratio.
c
Easy
p. 479
MGMT.GRIF.16. 15-6 – LO: 15-6
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Operations Management
Managing Productivity
Bloom’s: Knowledge
Digital Story: Engage
83. A factory produces 100,000 units of its product with 10 hours of direct labor. Which of the following accurately
represents the factory’s labor productivity index?
a.
1,000
b.
10
c.
10,000
d.
100
e.
1,000,000
c
Challenging
p. 479
MGMT.GRIF.16. 15-6 – LO: 15-6
United States – BUSPROG: Analytic
Managing Productivity
Bloom’s: Application
Digital Story: Perform
MGMT.GRIF.16. 15-6 – LO: 15-6
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Operations Management
Managing Productivity
Bloom’s: Comprehension
Digital Story: Connect
84. Which of the following levels of productivity represents the total level of productivity achieved by a country?
a.
Company
b.
Partial
c.
Partial
d.
Individual
e.
Aggregate
85. At a stereo making factory, the employees stationed along the assembly line are required to wear ring scanners, small
electronic devices worn on their index fingers and wired to a small computer on their wrists. As a product moves along
the assembly line and is handled by the stationed employee, its location or progress is updated on the company’s database
system. This way the management knows if there are any bottlenecks. This method of improving operations allows the
company to:
a.
improve its productivity.
b.
decrease fixed cost.
c.
decrease its dependence on its Web site.
d.
increase customer affective responses.
e.
manage quality.
a
Challenging
p. 482
MGMT.GRIF.16. 15-6 – LO: 15-6
United States – BUSPROG: Analytic
United States – AK – DISC: Operations Management
Managing Productivity
Bloom’s: Application
Digital Story: Perform
86. _____ is the set of managerial activities used by an organization to transform resource inputs into products and
services.
Operations management
Aggregate productivity is the total level of productivity achieved by a country.
Easy
p. 479
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United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Operations Management
Managing Productivity
Bloom’s: Knowledge
Digital Story: Engage
87. _____ is the set of processes and systems used by organizations to convert resources into products or services.
88. _____ relies on feedback, information, sensors, and a control mechanism.
89. _____ is the process of designing work so that it can be completely or almost completely performed by machines.
90. Inventory systems in which materials arrive only shortly before they are needed for the transformation process are
called _____ systems.
91. Schwann is a German company that makes watches. Managing the straps, dials, hands, internal components, the
partially assembled watches, and the ones in shipping are part of _____ control.
92. The total features and characteristics of a product or service that determine the ability of that product or service to
satisfy stated or implied needs is _____.
93. The dimension of quality that supplement a product’s basic functioning characteristics are known as its _____.
p. 474
94. ISO 9000:2000 refers to a set of quality standards created by the _____.
p. 478
95. To analyze a company’s productivity in order to pinpoint problem areas, _____ productivity ratios should be used.
p. 479
96. Differentiate between product, process, and fixed-position layouts. Give an example of each layout.
97. Discuss the use of computer-aided design, computer-aided manufacturing, and computer-integrated manufacturing
technologies.
Match the following numbered items with the most accurate response letter.
A response may be used once, more than once, or not at all.
Which type of layout would each of the following businesses use?
a.
A product layout
b.
A process layout
c.
A fixed-position layout
d.
A cellular layout
e.
A flexible manufacturing system
DIFFICULTY:
Easy
REFERENCES:
p. 463-465
LEARNING OBJECTIVES:
MGMT.GRIF.16. 15-2 – LO: 15-2
NATIONAL STANDARDS:
United States – BUSPROG – Analytic – Business knowledge and analytic skills
STATE STANDARDS:
United States – AK – DISC: Operations Management
TOPICS:
Designing Operations Systems
KEYWORDS:
Bloom’s: Knowledge
NOTES:
Digital Story: Engage
98. Inputs visit only selected locations
ANSWER:
POINTS:
99. Used for a large complex product where labor and materials are brought to it
ANSWER:
c
POINTS:
100. Used for a family of products
ANSWER:
POINTS:
101. Used for products that are routed depending on their need
ANSWER:
POINTS:
systems, CIM is both a powerful and a complex management control tool.
POINTS:
DIFFICULTY:
Moderate
REFERENCES:
p. 466-467
LEARNING OBJECTIVES:
MGMT.GRIF.16. 15-3 – LO: 15-3
NATIONAL STANDARDS:
United States – BUSPROG: Technology
STATE STANDARDS:
United States – AK – DISC: Operations Management
TOPICS:
Organizational Technologies
KEYWORDS:
Bloom’s: Comprehension
NOTES:
Digital Story: Connect
102. Used when large quantities of a single product are needed
103. Define quality and describe its eight dimensions.
POINTS:
DIFFICULTY:
Moderate
REFERENCES:
p. 473-474
LEARNING OBJECTIVES:
MGMT.GRIF.16. 15-5 – LO: 15-5
NATIONAL STANDARDS:
United States – BUSPROG – Analytic – Business knowledge and analytic skills
STATE STANDARDS:
United States – AK – DISC: Operations Management
TOPICS:
Managing Total Quality
KEYWORDS:
Bloom’s: Comprehension
NOTES:
Digital Story: Connect
Match the following numbered items with the most accurate response letter.
A response may be used once, more than once, or not at all.
a.
Partial productivity ratio
b.
Total factor productivity ratio
DIFFICULTY:
Easy
REFERENCES:
p. 479
LEARNING OBJECTIVES:
MGMT.GRIF.16. 15-6 – LO: 15-6
NATIONAL STANDARDS:
United States – BUSPROG – Analytic – Business knowledge and analytic skills
STATE STANDARDS:
United States – AK – DISC: Operations Management
TOPICS:
Managing Productivity
KEYWORDS:
Bloom’s: Knowledge
NOTES:
Digital Story: Engage
104. Gives little insight into how productivity can be improved
ANSWER:
POINTS:
105. Relates to just one category of resource inputs
ANSWER:
a
POINTS:
106. Inputs include all kinds of resources combined
107. All inputs must be transformed into common units