Unlock document.
This document is partially blurred.
Unlock all pages and 1 million more documents.
Get Access
67.
_____ occurs in teams when individuals believe that others will do the work for them, that
their lack of efforts will go undetected, or that they will be the lone sucker who works hard
while others don't.
68.
Working harder when in a group than when working alone is known as ____.
14-81
69.
Which of the following occurs in teams when individuals are concerned with what others
think of them and they want to maintain a positive self-image?
70.
Which of the following types of skills are also important to teams apart from the technical
or functional skills?
71.
Shared beliefs about how group members should think and behave are referred to as
____.
14-83
72.
Which of the following statements about group norms is true?
73.
_____ are different sets of expectations for how different individuals should behave in an
organization.
74.
Which of the following statements about roles within teams is true?
14-85
75.
Which of the following roles requires particular job-related skills and abilities and keeps
the team moving toward accomplishing its objectives?
76.
Group cohesiveness refers in part to
77.
The degree to which a group is attractive to its members, members are motivated to
remain in the group, and members influence one another is referred to as ____.
14-87
78.
The highest group performance occurs when a
79.
Which of the following groups will typically exhibit the worst performance?
80.
Which of the following will help a manager create a work group that has high-performance
norms and is cohesive?
14-89
81.
The team that Richard is managing is following the strategy of telling outsiders of the
team's intentions when the team has made any decisions. This strategy is known as ____.
82.
Parading refers to a team's strategy that
83.
A team strategy that entails simultaneously emphasizing internal team building and
achieving external visibility is referred to as ____.
14-91
84.
Which of the following team strategies is best for teams that have a high degree of
dependence on outsiders?
14-92
85.
Prior to hiring a consultant to assist with a departmental reorganization, the department
manager was required to get the project and its budget approved by two other
departments: accounting and human resources. This type of requirement facilitates _____
relationships in the organization.
14-93
86.
At a major chemical manufacturing company, managers are required to contact the human
resources department whenever they are considering firing an underperforming employee.
The purpose of this policy is to avoid potential problems that might arise in firing the
employee. This type of relationship within an organization is referred to as a(n) _____
relationship.
87.
Coordination throughout an organization improves when
88.
Deemphasizing or smoothing over a disagreement
89.
A reaction to conflict that involves ignoring the problem either by doing nothing at all or by
deemphasizing the disagreement is known as ____.
90.
A style of dealing with conflict involving cooperation on behalf of the other party but not
being assertive about one's own interests is referred to as ____.
91.
A style of dealing with conflict in which people focus strictly on their own wishes and are
unwilling to recognize the other person's concerns is known as ____.
92.
A style of dealing with conflict emphasizing both cooperation and assertiveness in order to
maximize both parties' satisfaction is known as ____.
14-97
93.
Which of the following situations best describes collaboration as an approach to managing
conflict?
