14 Key
1.
(p. 580)
Whether you plan to be an entrepreneur and run your own company, a manager in a
corporation, or a business professional, managing information systems and technologies will
be one of your major responsibilities.
2.
(p. 580)
Information technology today is viewed as a helpful, but non-essential component of business
success.
3.
(p. 580)
Within an organization, the chief executive officer (CEO) and the chief security officer (CSO)
lead the business/IT planning process so that IT is aligned with strategic business goals.
4.
(p. 580)
According to the text, managing the development and implementation of new business/IT
applications and technologies is a responsibility shared by the chief executive officer (CEO)
and the chief information officer (CIO).
5.
(p. 580)
According to the text, managing the IT organization and infrastructure includes the
management of the hardware, software, databases, telecommunications networks, and other
IT resources.
6.
(p. 583)
A “best of breed” approach to technology management may sacrifice match-with-business
needs for vendor homogeneity and technology platform choices.
7.
(p. 583)
The conventional approach to managing IT human resources is to develop evolving
workgroups that are organized around emerging IT-intensive business initiatives, with little
explicit delegation of tasks.
8.
(p. 583)
The conventional approach to managing IT human resources is to hire “best by position”
personnel who bring specific IT expertise.
9.
(p. 586)
In the early years of computing, the development of large mainframe computers,
telecommunications networks, and terminals caused centralization of computer hardware and
software, databases, and information specialists.
10.
(p. 586)
The shift toward distributed client/server networks promoted a shift of databases and
information specialists to the departmental level, and the creation of information centers to
support end user and workgroup computing.
11.
(p. 586)
A trend toward downsizing prompted a move back toward IT decentralization by many
business firms.
12.
(p. 586)
Project management is a key management responsibility if IT projects are to be completed on
time and within budget.
13.
(p. 587)
IS operations management is concerned with the use of hardware, software, network, and
personnel resources at the individual workstations of all employees.
14.
(p. 587)
Process control packages not only monitor, but automatically control, computer operations at
large data centers.
15.
(p. 589)
Today, few organizations still establish or enforce policies for the acquisition of hardware and
software by end users and business units.
16.
(p. 591)
Outsourcing IS/IT functions to skilled service providers is often a strategic approach to
stretching strained budgets.
17.
(p. 591)
Strategic use of an outsourcing approach to IS/IT functions can result in business growth
without increased overhead.
18.
(p. 591)
Outsourcing is usually not an option for smaller businesses.
19.
(p. 591)
Supplementing an existing workforce with offshore support can allow for productivity 24 hours
a day.
20.
(p. 592)
Offshoring is often enabled by trade secrets and intellectual property, the transfer of which is
never regulated nor taxed.
21.
(p. 594)
According to the text, the key to high quality information system performance is extensive and
meaningful managerial and end user involvement.
22.
(p. 598)
Whether you become a manager in a large corporation or the owner of a small business, you
will deal in some way with people, products, or services whose origin is not from your home
country.
23.
(p. 502)
Many countries have rules regulating or prohibiting the transfer of data across their national
boundaries.
24.
(p. 602)
Some countries have reciprocal trade agreements that require a business to spend part of the
revenue they earn in a country in that nation’s economy.
25.
(p. 602)
Today’s advanced communication technologies have made communication in real time across
the world’s 24 time zones a non-issue.
26.
(p. 602)
Global IT managers must be sensitized to cultural differences before they are sent abroad or
brought into a corporation’s home country.
27.
(p. 603)
An international business/IT strategy is multi-regional; a global perspective is region specific.
28.
(p. 605)
The explosive business use of the Internet, intranets, and extranets for electronic commerce
has made such applications more feasible for global companies.
29.
(p. 606)
Software packages must be purchased from the same vendor in order to be compatible in
multiple countries.
30.
(p. 608)
Internet usage and population statistics show that the North America region has the highest
Internet penetration rate.
31.
(p. 609)
The United States is having trouble getting cooperation from European nation-states when it
comes to cyber legislation and law enforcement.
32.
(p. 609)
According to the text case, the primary objective of the Convention on Cybercrime treaty is to
break the bottlenecks in international cyber investigations.
33.
(p. 611)
Most of the world has decided that restricting Internet access is a necessary public policy.
34.
(p. 611)
Having a global system can mean that maintenance activities performed during the night shift
in New York can cause midday service interruptions in Tokyo.
35.
(p. 611)
Common definitions are hard to develop; a “sale” in the United States may be known as an
“order booked,” an “order scheduled,” or an “order produced” in other countries.
36.
(p. 612)
Global systems development teams make heavy use of the Internet, intranets, groupware, and
other electronic collaboration technologies.
37.
(p. 606)
Managing the technology infrastructure (also called the technology platform) is a very minor
part of global IT management.
38.
(p. 580)
Within an organization, managing the business/IT planning process so that IT is aligned with
strategic business goals is the responsibility of:
39.
(p. 580)
Within an organization, managing the development and implementation of new business/IT
applications and technologies is the responsibility of:
40.
(p. 580)
CIO and IT managers share responsibility for managing the work of IT professionals. In
addition, they are responsible for managing the:
41.
(p. 585)
All of the following changes have created an urgent need for centralization except:
42.
(p. 586)
The decentralization of information services within an organization was prompted by which of
the following?
43.
(p. 586)
The development of minicomputers and microcomputers accelerated which of the following
trends?
44.
(p. 586)
Systems integrators or facilities management companies are:
45.
(p. 586)
According to the text, _______________ is a key IT management responsibility if business/IT
projects are to be completed on time, within budget, and meet design objectives.
46.
(p. 587)
IS operations are a cost to the company. When a company uses system performance monitors
and then allocates costs to user departments based on the information services rendered, the
company is applying a(n) _______________ system.
47.
(p. 587)
All of the following are common functions of a system performance monitor except:
48.
(p. 588)
All of the following are components of IT staff planning except:
49.
(p. 588)
A chief information officer (CIO):
50.
(p. 588)
The chief information officer is a(n) _______________ level IT manager.
51.
(p. 588)
According to the text, if you are second-in-command to the CIO or chief technology officer and
have years of applications development experience, your next promotion should be to:
52.
(p. 589)
In many companies, technology management is the primary responsibility of the:
53.
(p. 588)
The _______________ has a strong understanding of the issues related to protecting the data
resources and information assets of the organization.
54.
(p. 589)
The _______________ has problem-solving skills and a degree in information systems,
excellent interpersonal skills, good technical skills, and an ability to apply problem-solving and
critical-thinking skills to the design of new systems.
55.
(p. 589)
Many companies have created _______________ functions to support and manage end-user
and workgroup computing.
56.
(p. 588)
The _______________ usually knows Java, Perl, C++, and Web services. He/she also has
experience in systems architecture, and can design an Internet solution from concept through
implementation.
57.
(p. 589)
Many people are employed in IT in a large company. A technical team leader would:
58.
(p. 591)
All of the following were listed in the text as primary reasons behind a company’s decision to
outsource except:
59.
(p. 590)
Which of the following is the number one reason that companies outsource?
60.
(p. 590)
What is the number one factor for successful outsourcing?
61.
(p. 590)
What is the number one factor for successful selection of an outsourcing vendor?
62.
(p. 590)
What is the number one IT area being outsourced?
63.
(p. 590)
All of the following are among the top 10 factors in vendor selection except: