Management Chapter 14 Which The Following The Least Outsourced

64.

(p. 590)

Which of the following is the least outsourced IT area?

65.

(p. 591)

The text defines “offshoring” as:

66.

(p. 591)

The text distinguishes between two types of “offshoring”:

67.

(p. 594)

Senior management needs to be involved in critical business/IT decisions. Which of the

following is not such a decision?

68.

(p. 594)

Many companies have policies that require managers to be involved in IT decisions that affect

their business units. This helps managers:

69.

(p. 595)

When a company experiences excessive technical and process standardization that limit the

flexibility of business units, or frequent exceptions to the standards that increase costs and

limit business synergies, this is often the result of senior management failing to answer the

question:

70.

(p. 595)

When a company experiences a lack of focus, the IT unit can become overwhelmed as it tries

to deliver many projects that may have little company-wide value or can’t be implemented well

simultaneously. This is often the result of senior management failing to answer the question:

71.

(p. 595)

What would senior management’s role be in relation to the question “Whom do we blame if an

IT initiative fails?”

72.

(p. 595)

What would senior management’s role be in relation to the question “What security and

privacy risks will we accept?”

73.

(p. 595)

The consequence of failing to establish how good IT services really need to be is:

74.

(p. 595)

What is the consequence of failing to answer the question, how much should be spent on IT?

75.

(p. 596)

According to the text, COBIT is:

76.

(p. 595)

COBIT stands for:

77.

(p. 597)

According to the text case, all the following lessons were learned from the COBIT

implementation at Blue Cross, except:

78.

(p. 598)

According to the text, we seem to have reached a point where virtually every CIO is a(n):

79.

(p. 598)

According to the text, all global IT activities must be adjusted to take into account:

80.

(p. 598)

According to the text, the first step in global information technology management should be:

81.

(p. 601)

All of the following are major dimensions of global IT challenges except:

82.

(p. 603)

All of the following would be associated with a transnational e-business strategy except:

83.

(p. 603)

All of the following would be associated with a global e-business strategy except:

84.

(p. 603)

All of the following would be associated with an international e-business strategy except:

85.

(p. 603)

Which of the following would be associated with an international e-business strategy?

86.

(p. 603)

All of the following would be associated with a global e-business strategy except:

87.

(p. 603)

Which of the following would be associated with a transnational e-business strategy?

88.

(p. 604)

Which of the following is a business driver for global IT?

89.

(p. 604–

605)

Most multinational companies have all of the following except:

90.

(p. 606)

Hardware choices are difficult in some countries because of _______________.

91.

(p. 606)

All of the following are international network management issues except:

92.

(p. 608)

By connecting their businesses to the online infrastructure of the Internet, companies can

generally do all of the following except:

93.

(p. 608)

Which of the following world regions has the highest per capita Internet usage?

94.

(p. 609)

All of the following are U.S.-EU data privacy requirements except:

95.

(p. 609)

According to the text, many countries view the process of transborder data flows as violating

their laws for all the reasons, except:

96.

(p. 610)

According to the “Reporters Without Borders” organization, 45 countries restrict their citizen’s

Internet access. Which of the following countries allows no public access to the Internet?

97.

(p. 580)

The CIO and the chief _______________ officer have primary responsibility for managing the

development and implementation of new business/IT applications and technologies.

98.

(p. 580)

The CEO and the chief _______________ officer have primary responsibility for leading the

business/IT planning process so that IT is aligned with strategic business goals.

99.

(p. 580)

The CIO and the _______________ managers share responsibility for managing work of IT

professionals.

100.

(p. 583)

According to the text, taking a _______________ approach means that matching business

needs takes precedence over commitment to technology platform choices and vendor

homogeneity.

101.

(p. 583)

According to the text, taking a _______________ approach to technology may sacrifice

match-with-business needs for vendor homogeneity and technology platform choices.

102.

(p. 583)

The _______________ approach to managing IT human resources is to develop evolving

workgroups that are organized around emerging IT-intensive business initiatives, with little

explicit delegation of tasks.

103.

(p. 583)

The _______________ approach to managing IT human resources is to hire “best by position”

personnel who bring specific IT expertise.

104.

(p. 586)

The shift toward _______________ promoted a shift of databases and information specialists

to the departmental level, and the creation of information centers to support end user and

workgroup computing.

105.

(p. 587)

_______________ not only monitor, but automatically control, computer operations at large

data centers.

106.

(p. 587)

Performance monitors enable “_______________” data centers at some companies, where

computer systems are operated unattended, especially after normal business hours.

107.

(p. 588)

The success or failure of an information services organization rests primarily on the quality of

its _______________.

108.

(p. 590)

_______________, in broad terms, is the purchase of goods or services that were previously

provided internally from third-party partners.

109.

(p. 591)

_______________ can be defined as a relocation of an organization’s business processes,

including production/manufacturing, to a lower-cost location, usually overseas.

110.

(p. 591)

Offshoring can be viewed in the context of either production offshoring or __________

offshoring.

111.

(p. 591)

The growth of services offshoring in information systems is linked to the availability of large

amounts of reliable and affordable _______________ infrastructure.

112.

(p. 598)

Whether you become a manager in a large corporation or the owner of a small business, you

will deal in some way with people, products, or services whose origin _______________.

113.

(p. 602)

Geoeconomic challenges in global business and IT refer to the effects of _______________

on the economic realities of international business activities.

114.

(p. 602)

Global IT managers must be _______________ to cultural differences before they are sent

abroad or brought into a corporation’s home country.

115.

(p. 603)

Many companies are moving away from international or global strategies toward a

_______________ strategy, where the company’s business depends heavily on its information

systems and Internet technologies to help integrate global business activities.

116.

(p. 609)

According to the text case, the primary objective of the _______________ treaty is to break

the bottlenecks in international cyber investigations.

117.

(p. 611)

Common data _______________ are necessary for sharing data among the parts of an

international business.

118.

(p. 611)

In a _______________ approach, an entire system may be assigned for development to a

particular subsidiary based on its expertise in the business or technical dimensions needed for

successful development.

119.

(p. 610)

According to Reporters Without Borders, there are __________ countries that restrict their

citizens’ access to the Internet.

120.

(p. 611)

The challenges and conflicts of developing a global e-business system takes place in an

environment that promotes _______________ and _______________ of a system by local

end users.

121.

(p. 611)

Having a global system can mean that maintenance activities performed during the night shift

in New York can cause midday _______________ in Tokyo.

14 Summary