55. Whenever __________ are sold by a company, they pay out interest payments to the purchaser,
and the amount of the sale is shown as a liability on the balance sheet.
a.
stocks
b.
short-term loans
c.
bonds
d.
capital assets
56. Whenever __________ are sold by a company, they pay out dividend payments to the
purchaser, and the amount of the sale is shown as owners’ equity on the balance sheet.
a.
Capital assets
b.
Stocks
c.
Short-term loans
d.
Bonds
57. __________ is the process of giving motivational feedback to maintain and improve
performance.
a.
Discipline
b.
Coaching
c.
Counseling
d.
Training
58. What is the correct formula for the performance formula?
a.
Performance + Motivation + Resources = Ability
b.
Ability x Motivation x Resources = Performance
c.
Ability + Motivation ÷ Resources = Performance
d.
Ability + Motivation + Performance = Resources
59. Feedback is the central part of coaching, and it should be ____________.
a.
neutral, frequent, and supportive
b.
immediate, continuous, and motivational
c.
general, directional, and developmental
d.
personal, sincere, and succinct
60. All of the following are major activities of management by walking around (MBWA), except
__________.
a.
teaching
b.
doing
c.
listening
d.
facilitating
61. According to the “3 Is” coaching philosophy, what do you need to be prepared to do the job
right?
a.
Intensity
b.
Integrity
c.
Intimacy
d.
Introspection
62. Sloan is currently training Shelby on the proper way to deliver drinks to a table. Sloan is telling
Shelby that when there appears to be a child under the age of 5, she should, by default, bring the
drink in a cup with a lid and straw to minimize the risk of spills she would have to then clean up.
Which stage of coaching is Sloan using?
a.
Describe current performance.
b.
Describe desired performance.
c.
Get a commitment to the change.
d.
Follow up.
63. As an HR manager of large business, what kind of program should one create to help solve
employees’ personal and professional problems?
a.
Empathic Awareness Protocol
b.
Employee Assistance Program
c.
External Aid Plan
d.
Exception Addressing Policy
64. Which of the following is not a type of problem employee?
a.
Employees who violate standing plans
b.
Employees who do not have the ability to meet job performance standards
c.
Employees who do not have the motivation to meet job performance standards
d.
Employees who have an illness that prevents them from meeting job performance
standards
65. _____________ is/are a negative voluntary behavior of problem employees that violates
significant organizational norms and threatens the well-being of the organization.
a.
Perversions
b.
Peccadilloes
c.
Exceptions
d.
Deviance
66. Which of the following does not fall into the progressive disciplinary steps?
a.
Probation
b.
Suspension
c.
Dismissal
d.
Warning
67. Johann, an accounting department manager, notices that one of his employees tends to show
anger management issues when faced with a deadline. Which management method should
Johann use in this situation?
a.
Coaching
b.
Counseling
c.
Disciplining
d.
Confronting
68. __________ is corrective action to get employees to meet standards and standing plans.
a.
Coaching
b.
Counseling
c.
Discipline
d.
Punishment
69. The major objective of discipline is to change __________.
a.
attitudes
b.
behaviors
c.
perceptions
d.
beliefs
70. Which of the following is not part of the discipline model?
a.
Give the discipline.
b.
Refer to past feedback.
c.
Reinforce the positive behavior.
d.
Summarize and state the follow-up.
71. One of Cynthia’s factory employees has been coming to work late on a frequent basis. Cynthia
is currently meeting with the employee and has just issued him an oral warning regarding his
tardiness. At this point, what is the next step of the discipline model?
a.
Get a commitment to change and develop a plan.
b.
Refer to past feedback.
c.
Summarize and state the follow-up.
d.
Give the discipline.
72. What is the first step of progressive disciplinary action?
a.
Termination
b.
Oral warning
c.
Written warning
d.
Written warning
73. The Sarbanes-Oxley Act addresses corporate __________.
a.
taxation
b.
budgeting
c.
governance
d.
liability
74. __________ like regular feedback, so give them lots of coaching.
a.
Traditionalists
b.
Generation X
c.
Baby Boomers
d.
Millennials
75. Which of the following is true of women regarding their personal finances?
a.
Women are more likely to participate in employer-sponsored retirement plans.
b.
Women take more risk in their investments.
c.
Women save a smaller percentage of their income.
d.
Women are less goal-directed.
TRUE/FALSE
76. The only way to continually increase customer satisfaction is to use feedback from the customer
to continually improve the products and services.
77. Rework controls are actions taken to minimize negative impacts on customers/stakeholders due
to faulty outputs.
78. Standing plans of policies, procedures, and rules help control or limit behavior.
79. Employees are less likely to resist the change of new controls in the workplace if they perceive
the controls as fair.
80. For standards to be complete, they must cover performance levels in all areas of quantity,
quality, time, cost, and behavior.
81. Peer pressure is associated with clan control.
82. The difference between pro forma statements and financial statements is that pro forma
statements report past results while the financial statements project future results.
83. If a company desires to raise capital without selling any ownership in the company, then they
should sell stocks rather than bonds.
84. The ability to work with budgets and financial statements is a must, if you want to advance and
succeed in business.
85. A capital expenditures budget is a forecast of total operating spending for the year.
86. When ability is holding back performance, motivational techniques, such as giving praise, will
help.
87. A manager’s first obligation is to the organization’s performance rather than to individual
employees.
88. For important violations, such as stealing, all steps of progressive discipline are commonly
followed. For minor violations, such as being late for work or excessive absenteeism, steps may
be skipped.
89. Not handling employee complaints effectively can create resentment, low morale, low
productivity, and increased turnover.
90. Dissatisfied customers often complain to friends.
91. Admitting a mistake and apologizing to a customer may cause them to become more upset and
increasingly defensive as you confirm that they have been wronged.
92. Governance structures identify the distribution of profits and dividends among shareholders.
ESSAY
93. Why should companies focus more on preliminary and concurrent controls?
94. Please list each of the four steps in the control systems process and explain why each step is
important in reaching goals.
95. You are the manager of a fast food restaurant. Please give examples of the standards you would
set for your employees in the areas of quantity, quality, time, cost, and behavior.
96. What are the three categories of control frequencies and how often are they used?
97. Which type of budget is generally considered the most important and why?
98. What would you recommend to someone who is starting to save for retirement with their
company’s 401 (k) program?
99. What is the most important part of coaching?
100. Identify the attributes that cause problem employees and discuss why managers should try
coaching and/or counseling before discipline.
101. Explain why it is so important to confront problem employees?
102. List the five steps in the discipline model and briefly explain each of the steps.
