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Management Chapter 14 Vague performance standards may disadvantage people
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April 28, 2023
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Chapter 14: Physical
and
Mental
Ability
1. Under the
ADA,
a.
people with intellec
tual disabi
lities are not protect
ed.
b.
people with men
tal illnesses are not pro
tected.
c.
specific learning di
sabilities are not pro
tected.
d.
job applicants or e
mployees who hav
e, or have a h
istory of, impa
irments are cove
red.
Multiple Choice
with disabilities.
7/23/2021 5:42
AM
7/26/2022 2:43
AM
2. _________
of
the civilian nonin
stitutionali
zed population have
a disability.
a.
Nearly 15%.
b.
Nearly 40%.
c.
Nearly 30%.
d.
Nearly 35%.
Multiple Choice
implications for dive
rsity
in
organizations.
7/23/2021 5:44
AM
7/26/2022 2:47
AM
3. Undue hardship
a.
is
when
it
cost
an
e
mployer less than $10
00
to
i
mplement a reasonabl
e accommodation.
b.
may
be
required by employers
to
accommoda
te employees w
ith disabilities.
c.
varies based on the
resources of the e
mployer.
d.
always occur when
employers off
er reasonable acco
mmodations
to
employe
es.
Multiple Choice
with disabilities.
7/23/2021 5:45
AM
7/26/2022 2:48
AM
4. A person
is
qualified
is
o
ne
a.
who
can
perfor
m the essential fun
ctions of the job wi
th or withou
t a reasonable ac
commodation.
b.
who
can
perfor
m both the essentia
l functions and the
marginal fun
ctions with or w
ithout a reasonab
le
accommodation.
c.
who
can
perfor
m both the essentia
l functions and the
marginal fun
ctions without
an
accom
modation.
d.
who
can
perfor
m the essential
fu
nctions w
ithout
an
acc
ommodation and the
marginal
functions with
an
accommodation.
1
Multiple Choice
14.02 – Explain the purp
oses and prov
isions
of
legislation related
to
employ
ment
of
people
with disabilities.
7/23/2021 5:47
AM
7/26/2022 2:48
AM
5. When people w
ith disabilities require
accommodat
ions,
a.
the accommoda
tions are often the same
as
those for pe
ople without dis
abilities .
b.
such accommoda
tions are often burdenso
me and expen
sive for employers.
c.
the accommoda
tions often create p
roblems for tho
se who do not hav
e accommoda
tions.
d.
they are required
to
pay fo
r those accommod
ations.
1
Multiple Choice
14.02 – Explain the purp
oses and prov
isions
of
legislation related
to
employ
ment
of
people
with disabilities.
7/23/2021 7:17
AM
7/26/2022 2:48
AM
6. For people with d
isabilities,
a.
their education leve
ls are higher than
those
of
the general population.
b.
about 25% have a
ba
chelor’s
deg
ree
or
higher.
c.
higher average educa
tion levels re
flect subsidies
provided for peopl
e with disabil
ities.
d.
education levels a
re lower than the edu
cation levels of
people without disab
ilities.
1
Multiple Choice
14.03 – Discuss earn
ings and employ
ment experiences of peo
ple with disab
ilities.
7/23/2021 7:18
AM
7/26/2022 2:49
AM
7.
In
the DuPont study of perfor
mance ratings
of
people with disab
ilities,
a.
people with disab
ilities had average
or
above average
ratings
of
performance, atte
ndance, and saf
ety.
b.
people with disab
ilities had average
or
above average
ratings
of
attendance and saf
ety, but below aver
age
ratings of performa
nce.
c.
people with disab
ilities had average
or
above average
ratings
of
attendance only.
d.
people with disab
ilities had unsatisfa
ctory ratings of at
tendance, safe
ty, and perfor
mance.
Multiple Choice
14.04 – Compare per
ceptions about peopl
e with disabi
lities
to
their actual work p
erformance.
7/23/2021 7:19
AM
7/23/2021 7:20
AM
8. Having and using a v
alid job desc
ription,
a.
often results
in
d
iscrimina
tion against people wit
h disabilities.
b.
can
reduce biase
s that migh
t occur during the s
election process.
c.
creates problems fo
r all phases
of
the human resour
ces process.
d.
job descriptions are
seldom valid but a
re simply
an
a
rbitrary standard.
Multiple Choice
improve working condi
tions for th
em and for other wo
rkers
as
wel
l.
7/23/2021 7:20
AM
7/23/2021 7:22
AM
9. Which
of
the following
is
true
of
disabilities and the job sele
ction process?
a.
Tests should
be
related
to
successful job pe
rformance.
b.
Tests should
be
required of appl
icants with visible d
isabilities.
c.
Before making
an
o
ffer, a med
ical exam
can
be required of appl
icants with disab
ilities.
d.
Medical exams
can
be required of
all applicants
for any or no reason.
Multiple Choice
14.02 – Explain the purp
oses and prov
isions
of
legislation related
to
employ
ment
of
people
with disabilities.
7/23/2021 7:22
AM
7/23/2021 7:23
AM
10. Which
of
the following
is
true of disabi
lities and the performa
nce evaluation p
rocess?
a.
People with disab
ilities should not be
held
to
the
same standards fo
r the essential j
ob functions.
b.
Vague performanc
e standards may d
isadvantage peop
le with disab
ilities.
c.
Vague performanc
e standards may he
lp organizat
ions avoid liabi
lity.
d.
People
wi
th
disabilities should not be
provided negat
ive feedback.
Multiple Choice
14.04 – Compare per
ceptions about peopl
e with disabi
lities
to
their actual work p
erformance.
7/23/2021 7:23
AM
7/26/2022 2:51
AM
11. Undue hardship
a.
cannot be measu
red by comparing p
rofits
to
the number of emp
loyees.
b.
refers
to
sign
ificant difficul
ty or expense relative
to
the
emp
loyer’s
size, financ
ial resources, and/or nat
ure and
structure of the organ
ization.
c.
occurs with acco
mmodations that are
over 5% of reve
nues.
d.
is
a commo
n occurrence when provid
ing accom
modations.
Multiple Choice
with disabilities.
7/23/2021 7:25
AM
7/26/2022 2:52
AM
12. Which
of
the following
is
true of the emp
loyment
of
people with disabilit
ies?
a.
The
ADA
has had a positive effec
t on the employ
ment of people w
ith disabilities.
b.
There
is
very
little unemp
loyment among peop
le with d
isabilities.
c.
Most claims filed unde
r the
ADA
are deem
ed
to
have a
reasonable caus
e.
d.
Employment of peop
le with dis
abilities rarely pays
off for eithe
r the employer or
employee.
1
Multiple Choice
14.03 – Discuss earn
ings and employ
ment experiences of peo
ple with disab
ilities.
7/23/2021 7:26
AM
8/25/2021 7:38
AM
13. Which
of
the following
is
true of the emp
loyment
of
people with and withou
t disabilities?
a.
People with disab
ilities are mor
e likely
to
be
unemploy
ed, and when emp
loyed, they have lowe
r earnings than
people without disab
ilities.
b.
People with disab
ilities are less l
ikely
to
be employed and le
ss likely
to
be
underemployed
than people w
ithout
disabilities.
c.
People with disab
ilities are mor
e likely
to
be
employed but
less likely
to
be undere
mployed than peop
le
without disabi
lities.
d.
People with disab
ilities are mor
e likely
to
be
employed than p
eople without d
isabilities due
to
legisla
tion
saying they can be
paid less.
Easy
Multiple Choice
7/23/2021 7:28
AM
8/25/2021 7:39
AM
14. Marginal funct
ions are those
a.
that are perfor
med outside the marg
ins
of
the place of employment.
b.
that are secondary
to
the fu
nction
of
the job.
c.
that,
if
not performed, wou
ld critically impa
ir the perfo
rmance of the job.
d.
that are used
to
focus rec
ruitment and selection
efforts.
b
Easy
Multiple Choice
14.02 – Explain the purp
oses and prov
isions
of
legislation related
to
employ
ment
of
people
with disabilities.
7/23/2021 7:30
AM
15. Statistics about d
isabilities
indicate that
a.
the rate of disab
ility
in
the
U.S. population
is
ne
arly 30%.
b.
the employment r
ate for people with dis
abilities
is
c
onsiderab
ly less than the rat
e for people wi
thout
disabilities.
c.
the unemployment
rate
is
higher for peop
le without dis
abilities than people w
ith disabili
tites.
d.
people with disab
ilities are more l
ikely
to
be
employed than p
eople without d
isabilities.
Easy
Multiple Choice
False
implications for dive
rsity
in
organizations.
7/23/2021 7:31
AM
7/26/2022 2:54
AM
16.
In
terms of marketing e
fforts for customers wi
th disabilities,
a.
organizations have
long recognized the
market potentia
l of customers wi
th disabilities.
b.
making stores mo
re accessible could bene
fit customers w
ith and without d
isabilities.
c.
the disabled popu
lation
is
so
varied that
marketing effo
rts would
be
too costly.
d.
the government prov
ides tax inc
entives for imp
roving accessibi
lity for employees
but not customers.
Easy
Multiple Choice
False
improve working condi
tions for th
em and for other wo
rkers
as
wel
l.
7/23/2021 7:32
AM
7/23/2021 7:33
AM
17. When
an
emp
loyee acquires a d
isability wh
ile they are emp
loyed, employers s
hould
a.
replace the indiv
idual
if
necessary becau
se the
ADA
is
only relevan
t
to
new h
ires.
b.
make accommod
ations only
if
they
want because
the disabilit
y was acquired afte
r the person was h
ired.
c.
make reasonable ac
commodations for the
employee.
d.
do nothing.
Easy
Multiple Choice
False
with disabilities.
7/23/2021 7:33
AM
7/26/2022 2:54
AM
18. Anil had a sever
e hearing impairmen
t and worked
as
the superviso
r
of
a
fast-f
ood restaurant, having w
orked his way
up.
Anil’s
manager an
d the human
resources manage
r repeatedly mocked hi
m
in
fr
ont
of
other employees and custome
rs,
saying things like
“re
ad
my
lips,”
“have
you go
t your ears
on?”.
An
il finally
re
s
igned because of
the mocking
and
harassment. This
is
a situa
tion of
a.
Anil being too sen
sitive and not having a go
od sense
of
humor.
b.
a hostile work env
ironment and construc
tive discharg
e.
c.
giving up rather th
an first standing up
to
the bos
s
as
required by law.
d.
retaliation.
b
1
Easy
Multiple Choice
False
14.03 – Discuss earn
ings and employ
ment experiences of peo
ple with disab
ilities.
7/23/2021 7:35
AM
7/26/2022 3:07
AM
19. There are stric
t guidelines prohibit
ing employers f
rom asking about a
job
applicant
’s
medical condit
ion and disability
prior
to
hiring them.
a.
True
b.
False
True
1
Easy
True / False
False
with disabilities.
7/23/2021 7:36
AM
8/25/2021 7:47
AM
20. The fear of incur
ring future costs
can
result
in
some em
ployers’ illegal a
ctions against peop
le with disabilities.
a.
True
b.
False
True
1
Moderate
True / False
False
with disabilities.
7/23/2021 7:38
AM
7/26/2022 2:56
AM
21. People with disa
bilities prefer
to
collect d
isability checks tha
n
to
work.
a.
True
b.
False
False
1
Easy
True / False
False
14.03 – Discuss earn
ings and employ
ment experiences of peo
ple with disab
ilities.
7/23/2021 7:39
AM
7/26/2022 2:56
AM
22. Younger worker
s are more likely
to
h
ave a disab
ility than older wo
rkers.
a.
True
b.
False
False
1
Easy
True / False
False
14.04 – Compare per
ceptions about peopl
e with disabi
lities
to
their actual work p
erformance.
7/23/2021 7:40
AM
7/26/2022 2:57
AM
23. Having a disabi
lity
is
a weak predictor of une
mployment.
a.
True
b.
False
False
1
Easy
True / False
False
implications for dive
rsity
in
organizations.
7/23/2021 7:41
AM
7/26/2022 2:58
AM
24. People with disa
bilities have si
milar performance
to
peop
le without disabil
ities.
a.
True
b.
False
True
1
Easy
True / False
False
14.04 – Compare per
ceptions about peopl
e with disabi
lities
to
their actual work p
erformance.
7/23/2021 7:42
AM
8/25/2021 7:53
AM
25.
As
the U.S. population
ages, the proport
ion of people wi
th a disability
in
the populat
ion
is
likely
to
decl
ine.
a.
True
b.
False
False
1
Easy
True / False
False
implications for dive
rsity
in
organizations.
7/23/2021 7:43
AM
8/25/2021 7:55
AM
26. A component
of
a stigma tha
t affects individua
ls with disabiliti
es
is
the onset controllabili
ty of the disabili
ty.
a.
True
b.
False
True
1
Easy
True / False
False
14.03 – Discuss earn
ings and employ
ment experiences of peo
ple with disab
ilities.
7/23/2021 7:44
AM
7/26/2022 2:59
AM
27.
In
internalized ableism,
people with d
isabilities reject negat
ive messages abou
t their self-
worth.
a.
True
b.
False
False
1
Easy
True / False
False
14.03 – Discuss earn
ings and employ
ment experiences of peo
ple with disab
ilities.
7/23/2021 7:45
AM
8/25/2021 7:57
AM
28. Federal tax incen
tives are often ava
ilable
to
employers
to
fund accommoda
tions.
a.
True
b.
False
True
1
Easy
True / False
False
improve working condi
tions for th
em and for other wo
rkers
as
wel
l.
7/23/2021 7:46
AM
7/23/2021 7:47
AM
29. The Americans wi
th Disabilities A
mendments Act of 2008
emphasizes
that the defini
tion of disabilit
ies should
be
construed broadly and
should not requi
re extensive exa
mination.
a.
True
b.
False
True
1
Easy
True / False
False
with disabilities.
7/23/2021 7:47
AM
7/26/2022 2:59
AM
30. Marriott Internat
ional has consi
stently been a leade
r
in
the
employment and t
reatment of peop
le with disab
ilities.
a.
True
b.
False
True
Easy
True / False
False
14.05 – Describe selec
ted cases invo
lving disability d
iscrimination.
7/23/2021 7:48
AM
7/26/2022 3:00
AM
31. A person erroneou
sly perceive
d
as
having a dis
ability
is
n
ot covered under
the
ADA.
a.
True
b.
False
False
1
Easy
True / False
False
with disabilities.
7/23/2021 7:49
AM
7/26/2022 3:00
AM
32. The Rehabilita
tion Act of 1973 was a
precursor
to
the
ADA.
a.
True
b.
False
True
1
Easy
True / False
False
with disabilities.
7/23/2021 7:53
AM
7/23/2021 7:54
AM
33. People with disa
bilities, like wom
en, seem
to
experience th
e glass ceiling and j
ob segregation.
a.
True
b.
False
True
1
Easy
True / False
False
14.03 – Discuss earn
ings and employ
ment experiences of peo
ple with disab
ilities.
7/23/2021 7:55
AM
8/25/2021 8:01
AM
34.
At
any time, anyone
can join the categ
ory
of
having a disability.
a.
True
b.
False
True
1
Easy
True / False
False
implications for dive
rsity
in
organizations.
7/23/2021 7:56
AM
8/25/2021 8:02
AM
35. Group awarenes
s for people with disabi
lities
is
a
ffected by the va
riety
in
types of disab
ilities.
a.
True
b.
False
True
1
Easy
True / False
False
14.03 – Discuss earn
ings and employ
ment experiences of peo
ple with disab
ilities.
8/25/2021 8:05
AM
36. People with disa
bilities make le
ss reasonable requ
ests for accom
modations than peop
le without disabil
ities.
a.
True
b.
False
False
1
Easy
True / False
False
7/26/2022 3:02
AM
37. Many retailers and
marketing g
roups are now reco
gnizing the ma
rket potential of cus
tomers with disabil
ities.
a.
True
b.
False
True
1
Easy
False
implications for dive
rsity
in
organizations.