94.
A useful strategy for encouraging collaboration when there is conflict in groups is to
95.
A third party who intervenes to help others manage their conflict is called a ____.
Scenario A: Hyun works in an organization that uses teams extensively. In his new position
as district manager, he is involved with several teams.
1. Hyun is a member of the district manager team. This team is made up of district
managers who coordinate the work of the district employees. As with all members of this
team, he was included in this team when he got promoted to district manager.
2. Hyun supervises the salary survey team. This team is made up of employees from
around the district who have been assigned to study the organization’s current salary
policies and recommend changes to make the organization more competitive for the best
job candidates.
3. Hyun and several of Hyun’s employees have been assigned to the service enhancement
team, which has been formed to design new services for the organization to provide to
customers. Each member of the team is selected for his or her technical expertise and
knowledge.
4. Finally, the local managers in Hyun’s district have formed their own team, which meets
each week via videoconference. They have decided to do this so that they would be able to
discuss similar issues they experience in their jobs. They choose the videoconferencing
method for their meetings since they are not able to meet regularly face to face.
96.
The salary survey team in Scenario A would be an example of which of the following types
of teams?
14–100
97.
From Scenario A, it can be inferred that the service enhancement team is an example of a
_____ team.
98.
In Scenario A, the district manager team is an example of a _____ team.
99.
The local managers’ team that meets by videoconferencing is an example a _____ team.
Scenario B: Darrell and a few of his classmates decide to form a management club at their
college. Over the course of the first semester the following occurs:
1. Initially, some of the interested classmates meet to decide what each wants to do in the
club. They discuss various rules, and enthusiasm is high.
2. A few meetings later, things are quite different. Now individuals who put some of the
original ideas on the table are fighting hard for their agendas, and tempers are flaring.
Some individuals are also causing conflict in their efforts to gain leadership positions in
the club; the president’s job is particularly hotly contested.
3. After a few weeks of conflict, the members realize that if they don’t come together,
nothing will get done. The leadership roles have been decided now, and group members
begin to relate better and develop a plan.
4. By the end of the first semester, the group is running smoothly. The projects are on
track, members are executing their assigned tasks, and the group feels a sense of
success.
100.
In Scenario B, which of the following stages of group development best describes the first
meeting?
101.
In which of the following stages of group formation is the club when its members are in
conflict?
102.
Which of the following stages of group formation is the club in when members begin to
relate and make plans?
14–104
103.
In which of the following stages of group formation is the club when members are
executing their assigned tasks?
Scenario C: Frank, an employee at Lakeside Ventures Inc., is assigned a team project. He
is concerned about this project because his compensation is in part dependent upon the
team’s performance. One of his team members, Peter, thinks his contributions aren’t
important and decides to let the rest of the team members do the work. Two other team
members, Naima and Uday, work hard as long as all are together, but don’t work well on
their own. Frank has the responsibility of keeping his team members motivated in order to
improve their performance.
104.
Which of the following terms best describes Peter’s behavior?
105.
Which of the following terms best describes the behaviors of Naima and Uday?
14–107
Scenario D: Three coworkers are heatedly discussing what to order for their department
lunch that day. James wants to have Italian food, while Angela wants Mexican food. Rick
says that he wants to eat something healthful, such as food from a salad bar. Angela says
it doesn’t matter and walks away frustrated with the situation. James suggests to Rick that
there is an Italian fast food restaurant that has salad on the menu, so they both could get
some of what they want. Rick, concerned for Angela’s feelings, says that they should get
Mexican food.
106.
In Scenario D, which of the following approaches to conflict does James use?
107.
Which of the following approaches to conflict does Angela use?
108.
Which of the following approaches to conflict does Rick use?
14–109
Scenario E: Seth and Deidre are members of a team at Brick Road Enterprises. Seth tries
to keep the team moving toward accomplishing its goals, and he possesses the knowledge
and skills required for carrying his team’s assignments into effect. Deidre is very
supportive of the team members and in the past has comforted team members whose
feelings have been hurt. Seth, Deidre, and the other team members believe that all new
information any of them receives should be shared among team members because it will
improve team performance.
109.
Which of the following best describes Seth’s role in his team?
110.
The team’s belief that sharing new information among team members will help improve
the team’s performance can best be described as a ____.
111.
In Scenario E, Deidre’s role in the team is an example of a _____ role.
Essay Questions
112.
Explain the ways in which teams can contribute to organizations.
Answers may vary.
113.
Briefly explain five types of teams that can be found in an organization.
Answers may vary.
114.
Compare and contrast the traditional environment with the new team environment.
Answers may vary.
115.
Explain the difference between autonomous work groups and self-designing teams.
Answers may vary.
116.
Explain the difference between a working group and a team.
Answers may vary.
117.
Describe the process by which groups become real teams.
Answers may vary.
118.
Discuss the reasons why teamwork sometimes fails.
Answers may vary.
119.
Describe empowerment and other essential elements that teams need to make them
work.
Answers may vary.
120.
Explain the concepts of social loafing and social facilitation effect in teams.
Answers may vary.
121.
What are roles? Explain the two important sets of roles that must be performed for team
effectiveness.
Answers may vary.
122.
Discuss the importance of cohesiveness in building effective teams.
Answers may vary.
123.
Suggest ways that will help managers build teams that are cohesive and have high-
performance norms.
Answers may vary.
124.
Explain the types of relationships that teams can establish with outsiders.
Answers may vary.
125.
Discuss the conflict management strategies and when each is most appropriate.
Answers may vary.
126.
Explain electronic and virtual conflict.
Answers may vary.