69.
The text distinguishes between two types of “offshoring”:
70.
(p. 594)
Senior management needs to be involved in critical business/IT decisions. Which of the following is
not such a decision?
71.
(p. 594)
Many companies have policies that require managers to be involved in IT decisions that affect their
business units. This helps managers:
72.
(p. 595)
When a company experiences excessive technical and process standardization that limit the flexibility
of business units, or frequent exceptions to the standards that increase costs and limit business
synergies, this is often the result of senior management failing to answer the question:
73.
(p. 595)
When a company experiences a lack of focus, the IT unit can become overwhelmed as it tries
to deliver many projects that may have little company-wide value or can’t be implemented well
simultaneously. This is often the result of senior management failing to answer the question:
74.
(p. 595)
What would senior management’s role be in relation to the question “Whom do we blame if an IT
initiative fails?”
75.
(p. 595)
What would senior management’s role be in relation to the question “What security and privacy risks
will we accept?”
76.
The consequence of failing to establish how good IT services really need to be is:
77.
What is the consequence of failing to answer the question, how much should be spent on IT?
78.
According to the text, COBIT is:
79.
COBIT stands for:
80.
(p. 597)
According to the text case, all the following lessons were learned from the COBIT implementation at
Blue Cross, except:
81.
According to the text, we seem to have reached a point where virtually every CIO is a(n):
82.
According to the text, all global IT activities must be adjusted to take into account:
83.
According to the text, the first step in global information technology management should be:
84.
All of the following are major dimensions of global IT challenges except:
85.
All of the following would be associated with a transnational e-business strategy except:
86.
All of the following would be associated with a global e-business strategy except:
87.
All of the following would be associated with an international e-business strategy except:
88.
Which of the following would be associated with an international e-business strategy?
89.
Which of the following would be associated with a global e-business strategy?
90.
Which of the following would be associated with a transnational e-business strategy?
91.
Which of the following is a business driver for global IT?
92.
Most multinational companies have all of the following except:
93.
Hardware choices are difficult in some countries because of _______________.
94.
All of the following are international network management issues except:
95.
(p. 608)
By connecting their businesses to the online infrastructure of the Internet, companies can generally do
all of the following except:
96.
Which of the following world regions has the highest per capita Internet usage?
97.
All of the following are U.S.-EU data privacy requirements except:
98.
(p. 609)
According to the text, many countries view the process of transborder data flows as violating their
laws for all the reasons, except:
99.
(p. 610)
According to the “Reporters Without Borders” organization, 45 countries restrict their citizen’s
Internet access. Which of the following countries allows no public access to the Internet?
100.
(p. 580)
The CIO and the chief _______________ officer have primary responsibility for managing the
development and implementation of new business/IT applications and technologies.
101.
(p. 580)
The CIO and the chief _______________ officer have primary responsibility for leading the business/
IT planning process so that IT is aligned with strategic business goals.
102.
(p. 580)
The CIO and the _______________ managers share responsibility for managing work of IT
professionals.
103.
(p. 583)
According to the text, taking a _______________ approach means that matching business needs takes
precedence over commitment to technology platform choices and vendor homogeneity.
104.
(p. 583)
According to the text, taking a _______________ approach to technology may sacrifice match-with-
business needs for vendor homogeneity and technology platform choices.
105.
(p. 583)
The _______________ approach to managing IT human resources is to develop evolving workgroups
that are organized around emerging IT-intensive business initiatives, with little explicit delegation of
tasks.
106.
(p. 583)
The _______________ approach to managing IT human resources is to hire “best by position”
personnel who bring specific IT expertise.
107.
(p. 586)
The shift toward _______________ promoted a shift of databases and information specialists to
the departmental level, and the creation of information centers to support end user and workgroup
computing.
108.
(p. 587)
_______________ not only monitor, but automatically control, computer operations at large data
centers.
109.
(p. 587)
Performance monitors enable “_______________” data centers at some companies, where computer
systems are operated unattended, especially after normal business hours.
110.
(p. 588)
The success or failure of an information services organization rests primarily on the quality of its
_______________.
111.
(p. 590)
_______________, in broad terms, is the purchase of goods or services that were previously provided
internally from third-party partners.
112.
(p. 591)
_______________ can be defined as a relocation of an organization’s business processes, including
production/manufacturing, to a lower-cost location, usually overseas.
113.
(p. 591)
Offshoring can be viewed in the context of either production offshoring or __________
offshoring.
114.
(p. 591)
The growth of services offshoring in information systems is linked to the availability of large amounts
of reliable and affordable _______________ infrastructure.
115.
(p. 598)
Whether you become a manager in a large corporation or the owner of a small business, you will deal
in some way with people, products, or services whose origin _______________.
116.
(p. 602)
Geoeconomic challenges in global business and IT refer to the effects of _______________ on the
economic realities of international business activities.
117.
(p. 602)
Global IT managers must be _______________ to cultural differences before they are sent abroad or
brought into a corporation’s home country.
118.
(p. 603)
Many companies are moving away from international or global strategies toward a _______________
strategy, where the company’s business depends heavily on its information systems and Internet
technologies to help integrate global business activities.
119.
(p. 609)
According to the text case, the primary objective of the _______________ treaty is to break the
bottlenecks in international cyber investigations.
120.
(p. 611)
Common data _______________ are necessary for sharing data among the parts of an international
business.
121.
(p. 611)
In a _______________ approach, an entire system may be assigned for development to a particular
subsidiary based on its expertise in the business or technical dimensions needed for successful
development.
122.
(p. 610)
According to Reporters Without Borders, there are __________ countries that restrict their citizens’
access to the Internet.
123.
(p. 611)
The challenges and conflicts of developing a global e-business system takes place in an environment
that promotes _______________ and _______________ of a system by local end users.
124.
(p. 611)
Having a global system can mean that maintenance activities performed during the night shift in New
York can cause midday _______________ in Tokyo.
ch14 Summary
Category # of Questions
AACSB: Technology 124
Blooms: Knowledge 124
Difficulty: Easy 22
Difficulty: Hard 33
Difficulty: Medium 69
Learning Objective: 1 19
Learning Objective: 2 41
Learning Objective: 3 13
Learning Objective: 4 12
Learning Objective: 5 23
Learning Objective: 6 16
OBrien – Chapter 14 124