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45) "Do my subordinates accept me as a leader?" This question reflects which of the following
dimensions of situational control?
A) leader-member relations
B) task structure
C) position power
D) charisma
E) influence
46) Coral supervises a group of customer service representatives. Coral is respected and well liked
by her staff, and she has worked hard to make sure each of them knows how to do their job well.
She is responsible for all staffing and reward decisions in her department. Coral has ________ in
the contingency model.
A) low task structure
B) low position power
C) low leader-member relations
D) high situational control
E) high expert power
47) Nelson supervises a group of assistants serving the company's editors. He gets along well with
his employees, and he has created detailed procedures for all the types of editorial documents they
encounter. Nelson hires and fires; he also gives work assignments, performance appraisals, and
promotions. Using the contingency model, what leadership style is Nelson using?
A) He is using the transformational leadership style.
B) He is using the task-oriented leadership style.
C) He is using the transitional leadership style.
D) He is using the relationship-oriented leadership style.
E) He is using the consideration leadership style.
48) According to Fiedler's contingency model, ________ situation control favors a leader who is
________-oriented.
A) low; relationship
B) low; transformational
C) moderate; task
D) moderate; relationship
E) high; transformational
49) Dave is a new commissioner appointed to oversee a government agency. He is the third
commissioner in less than three years in this agency. Morale is low, yet the staff know more about
quality programs than he does. The staff fears that sharing too much about what he does not know
will lead to them being fired. Using the contingency model, what do you think Fiedler would
recommend Dave do?
A) Alter his leadership style.
B) Move to a more suitable situation.
C) Try to alter the employees' personalities.
D) Get an assistant with the preferred orientation.
E) Gradually change the makeup of your employees.
50) ________ is the model in which an effective leader makes desirable rewards available,
clarifies how employees can achieve objectives, and provides them support in doing so.
A) Greenleaf's servant leadership model
B) LMX model of leadership
C) Leader-member exchange model
D) House's path-goal model
E) Fiedler's contingency model
51) According to House's revised path-goal theory, a leader's style should vary depending on
A) employee characteristics and environmental factors.
B) position power and situational control.
C) situational control and organizational readiness.
D) organizational readiness and leader-member relations.
E) leader-member relations and environmental factors.
52) Which of the following is NOT an employee characteristic of relevance in path-goal theory?
A) position power
B) experience
C) need for achievement
D) task ability
E) locus of control
53) The leadership styles of ________ originally included supportive and achievement-oriented
and two others, but was more recently revised to include a total of eight styles.
A) Greenleaf's servant leadership model
B) House's path-goal model
C) leader-member exchange model
D) Fiedler's contingency model
E) LMX model of leadership
54) Isaiah leads a training and development team. He expects excellence, sets challenging goals,
and expresses confidence that all team members are capable of doing their part to meet and exceed
the goals. Which style of leader behavior is Isaiah using?
A) representation and networking
B) interaction facilitation
C) supportive
D) work facilitation
E) achievement-oriented
55) Stephanie supervises a call center department that receives stress-producing calls from
unhappy customers. Turnover has increased by 33 percent over the last four months. Stephanie is
understanding and patient with her staff, and tells them she knows what they're going through
because it wasn't so long ago that she took those calls. How would Stephanie's staff describe her
style?
A) supportive
B) interaction facilitation
C) work facilitation
D) achievement-oriented
E) value-based
56) Josef is something of a cheerleader around his team. He shares his vision and expresses his
confidence in his team's ability to achieve his vision. He is quick to compliment and acknowledge
team members' accomplishments, and he is enthusiastic about their successes. Daniel, Josef's
manager, stopped by and casually chatted with some of the team members. What type of leader did
Daniel learn Josef was?
A) achievement-oriented
B) path-goal clarifying
C) interaction facilitation
D) value-based
E) relationship-oriented
57) House's revision of his theory puts more emphasis on the need for leaders to foster
A) concrete rewards and need for achievement.
B) intrinsic motivation through empowerment.
C) achievement with an internal locus of control.
D) an external locus of control.
E) personal growth in management knowledge.
58) Revised path-goal theory indicates to managers that they must consider
A) hiring new employees and eliminating current ones who don't fit your leadership style.
B) modifying their leadership style to fit employee and task characteristics.
C) stirring up the current work environment to generate competition.
D) focusing on applying relationship-oriented behaviors for workplace success.
E) altering their approach to that of servant leadership.
59) According to the concept of full-range leadership, leadership behaviors vary along a range
from ________ leadership at one extreme to transformational leadership at the other.
A) shared
B) transactional
C) laissez-faire
D) servant
E) charismatic
60) Transformational leadership is positively associated with all the following EXCEPT
A) measures of organizational effectiveness.
B) measures of leadership effectiveness and employee job satisfaction.
C) more employee identification with their leaders.
D) less commitment to organizational change.
E) higher levels of intrinsic motivation.
61) Which of the following is a characteristic of transformational leaders?
A) They are better in stable situations.
B) They try to get people to do ordinary things.
C) They monitor progress toward their achievement.
D) They provide rewards in exchange for employees doing the work.
E) They encourage people to do exceptional things to produce significant results and change.
62) Charismatic leadership is now considered part of ________ leadership.
A) transactional
B) shared
C) laissez-faire
D) transformational
E) servant
63) Employees at City Bank and Trust were really impressed with Liam, the new CEO. He was the
first person who had fully developed a vision for the company about where it could go, and had
energized everyone to try to get there. Liam is a ________ leader.
A) servant
B) shared
C) transactional
D) transformational
E) laissez-faire
64) Which of the following is NOT positively associated with transformational leadership,
according to research?
A) goals consistent with those of the leader
B) more work engagement
C) less group cohesion
D) higher levels of intrinsic motivation
E) more identification with their work groups
65) The ________ model of leadership emphasizes that leaders have different sorts of
relationships with different employees.
A) servant
B) contingency
C) leader-member exchange (LMX)
D) transactional
E) trait
66) In the leader-member exchange model, the relationship between leader and follower that is
characterized by mutual trust, respect, and liking is known as a(n) ________ exchange.
A) preferred coworker
B) in-group
C) servant
D) special
E) socialized
67) A ________ leader is one who focuses on providing increased service to others.
A) servant
B) transformational
C) transactional
D) charismatic
E) situational
68) Starbucks CEO Howard Schultz has made sure his employees have health insurance and work
in a positive environment. He could best be described as which type of leader?
A) leader-member exchange
B) situational
C) shared
D) servant
E) transactional
69) Beverly, the manager of a branch location of a large law firm, treated company resources as if
they were her own and encouraged continued development and training of her employees. She
cared about the staff deeply and even organized international volunteering activities to promote
their growth. Beverly could best be described as which type of leader?
A) situational
B) shared
C) laissez-faire
D) servant
E) transactional
70) Research shows that followers seek and admire leaders who create feelings of
A) anticipation.
B) individualism.
C) significance.
D) clarity.
E) freedom.
71) Leaders especially want ________ who are productive, reliable, honest, cooperative,
proactive, and flexible.
A) employers
B) clients
C) superiors
D) followers
E) peers
72) "Do my subordinates perform unambiguous, easily understood tasks?" This question reflects
the ________ dimension of situational control.
A) leader-member relations
B) position power
C) task structure
D) charisma
E) passive leadership
73) Starlight Creations is beginning to prepare for what they expect will be a grand exit (many
people retiring) in the next five years. Part of the concern is that this will leave a gap in upper
management. How can Starlight Creations build a pipeline of leadership talent?
A) create a vision
B) provide leadership coaching
C) implement a strategic plan
D) conduct planning and organizing
E) facilitate collective efforts
74) When do managers make mistakes?
A) when treating people like other resources
B) when implementing a company's vision and strategic plan
C) when executing plans and delivering goods
D) when being inspirational
E) when responding to and acting for followers
75) Which of the following are true of leaders?
A) They conduct planning.
B) They organize.
C) They rally others.
D) They implement a vision.
E) They direct and control.
76) In managerial leadership, which part is leadership?
A) understanding
B) exhibiting
C) demonstrating
D) facilitating
E) influencing
77) Why has leadership become required for survival?
A) Otherwise organizations become chaotic.
B) Because businesses dominate the economic landscape.
C) Since the business world is less volatile.
D) Because more changes are needed.
E) Due to organizations being too complex.
78) Which of these tactics exert more overt pressure?
A) rational persuasion
B) consultation
C) personal appeals
D) exchange
E) ingratiation
