129.
Starbucks CEO Howard Schultz has made sure his employees have health insurance and
work in a positive environment. He could best be described as which type of leader?
130.
Amy, the manager of a branch location of a large travel firm, treated company resources as if
they were her own and encouraged continued development and training of her employees.
She cared about the staff deeply and even organized international volunteering activities to
promote their growth. Amy could best be described as which type of leader?
131.
______ have a global mind-set that recognizes that the Internet is opening new markets and
recharging existing ones.
132.
Research shows that followers seek and admire leaders who create feelings of _____.
14–80
133.
Leaders especially want ________ who are productive, reliable, honest, cooperative,
proactive, and flexible.
134.
“Do my subordinates perform unambiguous, easily understood tasks?” This question reflects
Essay Questions
135.
Contrast management with leadership and explain their relationship to one another using John
Kotter’s criteria.
136.
Identify and define the five sources of power. Provide an example of how each might be used,
and by whom.
137.
Identify at least five of the influence tactics used to get people to do what you want. Is each of
these a hard or soft tactic? Which one is most frequently used? Provide examples of how each
might be used.
138.
What is a trait theory of leadership? What are the four traits that make a credible leader?
Choose a leader that you find credible and assess if that person seems to possess these
traits.
139.
What is a behavioral theory of leadership? Choose one of the behavioral leadership theories
and explain it. Then, choose a leader and characterize the leadership style you think that
person exhibits according to your chosen theory.
140.
Explain Fiedler’s contingency theory by describing the factors that contribute to a low-control
situation, and what style of leadership would be prescribed in this case. Illustrate the situation
with realistic circumstances in which this would occur.
141.
What is a transactional leader? What is a transformational leader? Explain how these terms
align with the earlier definitions of manager and leader.
142.
What are the characteristics of a transformational leader? How do they transform their
followers? Select someone whom you believe to be a transformational leader, and illustrate
your points.
143.
What is servant leadership? What are the characteristics of a servant leader?
144.
It’s critical you understand your boss—interpersonal style, leadership style, pressures, goals,
expectations, and strengths and weaknesses. To discover these, what are at least four
questions might you try asking him or her?
145.
Define passive leadership and provide and describe one type of passive leadership.
146.
Describe at least four ethical things top managers should do to be effective transformational
leaders.
147.
List and describe the three dimensions of situational control.
148.
Describe the House path-goal leadership model in its revised form, and identify the two
variables that cause one or more to eight from his original four—to be more effective than
others.
149.
Define full-range leadership.
150.
Describe what e-leadership involves.
151.
Describe what leaders do and do want from their followers.
152.
Define and describe empowering leadership and identify one technique used to empower
employees. Define psychological empowerment and define the four kinds of behaviors for
increasing employee psychological empowerment: leading for meaningfulness, leading for
competence and leading for self-determination.
153.
What do followers want in their leaders?