45) In ________, everyone withdraws and pretends that conflict does not really exist, hoping that
it will simply go away.
a) compromise
b) competition
c) accommodation
d) avoidance
46) Competition and compromise are forms of ________.
a) win-win conflict
b) lose-lose conflict
c) win-lose conflict
d) equal conflict
47) Which of the following is NOT a conflict management style?
a) Accommodation
b) Confrontation
c) Collaboration
d) Avoidance
48) The conflict management style of ________ may be used when quick and decisive action is
vital or when unpopular actions must be taken.
a) accommodation
b) competition
c) collaboration
d) avoidance
49) Collaboration is the ideal conflict management style when ________.
a) more important issues need to be addressed
b) unpopular actions need to be implemented
c) complex issues demand a temporary solution
d) time and cost permit true conflict resolution
50) Organizations are networks of formal teams and ________.
a) social groups
b) virtual teams
c) informal groups
d) project teams
51) The advantages of virtual teams include all of the following EXCEPT that ________.
a) they allow people located at great distances away from each other to work in teams
b) they are cost and time efficient
c) it is harder to keep a record of team activities
d) it is easier to share a lot of information
52) ________ teams are those whose members are quite dissimilar to one another.
a) Homogeneous
b) Informal
c) Heterogeneous
d) Project
53) All of the following are symptoms of groupthink EXCEPT:
a) Rationalization of unpleasant and disconfirming data
b) The fear that competitors are stronger and smarter
c) Self-censorship by members
d) Illusions of unanimity
Question type: True/False
54) The purposes of cross-functional teams are to knock down the “walls” that tend to separate
departments and to seek integrative solutions.
55) Quality circles are a form of self-managing teams.
56) The team effectiveness equation makes it mathematically clear that process gains must
outweigh process losses in order for there to be a chance of team effectiveness.
57) The performing stage is of critical interest to managers during team development because a
failure here can be a long-lived detriment to a team’s performance future.
58) Norms develop early and remain constant during the life of a team.
59) A decentralized communication network works well for tasks requiring creativity and
problem-solving.
60) Groupthink occurs when teams strive so hard to reach agreement and avoid disagreement
that they end up making bad decisions.
61) Avoidance and accommodation are forms of lose-lose conflict.
62) The conflict management style of compromise may be used to arrive at temporary
settlements for complex issues or to arrive at quick solutions when time is limited.
Question type: Text Entry
63) In ___, the lack of face-to-face interaction limits the role of emotions and non-verbal cues in
communication and may depersonalize member relations.
64) ___ is the creation of a whole that is greater than the sum of its parts.
65) ___ are “free-riders” who slack off and allow other team members to carry the bulk of the
workload.
66) An effective team achieves high levels of task performance, ___, and team viability.
67) ___ is the way the members of any team actually work together as they transform inputs into
outputs.
68) The last stage of team development is called the ___.
69) The ___ defines the effort and performance contributions expected of team members.
70) When a group is high in ___, its members try to conform to norms and behave in ways that
meet the expectation of other members.
71) When groups break into sub-groups, either on purpose or because members experience issue-
specific disagreements, this may create a(n) ___.
72) ___ is the mix of skills, experiences, backgrounds, and personalities of team members.
73) ___ is the ability of a team to perform well by using talent and emotional intelligence.
74) ___ indicates the extent to which members of a team adopt norms that encourage shared
commitments to moral behavior.
75) When the members of a group stereotype competitors as weak, evil, and stupid, it is a
symptom of ___.
76) ___ results from feelings of anger, distrust, dislike, fear, and resentment as well as from
personality clashes.
77) A(n) ___ occurs when each party to a conflict gives up something of value to the other.
78) In decision making, ___ is reached when all parties within a group believe they have had
their say and been listened to, and they agree to support the group’s final decision.
79) ___ is the conflict management style that plays down differences and highlights similarities
to reduce conflict.
80) ___ is the removal of the substantive or emotional reasons for a conflict.
Question type: Essay
81) Discuss the advantages and disadvantages of virtual teams.
82) How can cohesiveness work for and against effective team performance?
83) State and define the outputs of effective teams.
84) Explain the relationship between diversity and teams, team performance, as well as the time
a team is together.
85) Name and define at least four ways that teams employ to make decisions.
86) Define the term norm. Explain how norms change during different stages of team building.
87) Discuss the different types of communication networks and explain when each of them is
useful.
88) Explain the different styles of conflict management. Discuss when they can be employed.
Answer:
