61. An example of using an internal integration tool would be to
A) hold frequent project team meetings.
B) define task dependencies.
C) include user representatives as active members of the project team.
D) create a PERT chart.
62. Formal planning and control tools
A) consist of ways to link the work of the implementation team with users at all organization levels.
B) portray a project as a network diagram with numbered nodes representing project tasks.
C) enable a project to have sufficient technical support for project management and development.
D) enable a project manager to properly document and monitor project plans.
63. Which type of planning tool shows each task as a horizontal bar whose length is proportional to the time
required to complete it?
A) PERT chart
B) Gantt chart
C) both A and B
D) neither A nor B
64. To review a project’s tasks and their interrelationships, you would use a
A) PERT chart.
B) Gantt chart.
C) either A or B.
D) neither A nor B.
65. Which type of tool helps project managers identify bottlenecks in project development?
A) external integration tools
B) formal planning and control tools
C) internal integration tools
D) both B and C
66. External integration tools
A) portray a project as a network diagram with numbered nodes representing project tasks.
B) consist of ways to link the work of the implementation team with users at all organization levels.
C) enable a project manager to properly document and monitor project plans.
D) enable a project to have sufficient technical support for project management and development.
67. An example of using an external integration tool would be to
A) create a PERT chart.
B) include user representatives as active members of the project team.
C) define task dependencies.
D) hold frequent project team meetings.
68. Which of the following is not an organizational factor in systems planning and implementation?
A) government regulatory compliance
B) standards and performance monitoring
C) user interface
D) health and safety
69. In sociotechnical design
A) ergonomic features of a system and the system’s technical design are given equal importance.
B) separate sets of technical and social design solutions are developed and compared.
C) systems analysts with proven backgrounds in sociological concerns rate and compare a system’s social
and technical aspects.
D) all of the above.
70. The most widely used project management software today is
A) Microsoft Excel.
B) IBM Project Guide.
C) Microsoft Project.
D) Vertabase.
71. ________ refers to the application of knowledge, skills, tools and techniques to achieve specific targets within
specified budget and time constraints.
72. One of the five major variables in project management, ________ is an indicator of how well the project
satisfies management objectives.
73. A(n) ________ is a method for deciding among alternative systems based on a system of ratings for selected
objectives.
74. The ________ is the part of the system that users interact with.
75. ________ methods rely on measures of cash flows into and out of the firm.
76. A planned series of related activities for achieving a specific business goal is called a(n) ________.
77. Successful system building requires careful ________ management to minimize organizational resistance.
78. In one strategic approach to determining information requirements, managers select a small number of
________ that reflect firm success and profitability.
79. A user–designer ________ occurs when there is a difference in background, interests and priorities that
impedes discussion and problem solving among users and IS specialists.
80. ________ is the interaction of people and machines in the work environment, including the design of jobs,
health issues, and the end–user interface of information systems.
81. You are working as a project manager for a small IT consulting firm and have been asked to create a plan for
reviewing and auditing completed projects in order to gauge their success. What factors will you use to
measure the success of a project? What questions would you ask in order to understand why a project
succeeded or failed?
82. Describe the elements of a management structure for information systems projects in a large corporation.
83. List five types of information that should be included in an information systems plan.
84. You have been hired as a consultant for a nationwide real estate firm, Cross & Deptford, who are interested
in achieving better organization between branches by updating their information systems, but are not sure
what will suit their needs. What will you recommend they do in order to determine the most effective IT
projects?
85. Describe the process of portfolio analysis. In what situations is this evaluation method useful?
86. You have been hired as a consultant to make recommendations for Smarty’s, a healthy fast–food chain that is
undergoing major expansion and is in need of a supply chain planning system. They are evaluating two
commercially available software packages. What systems evaluation model will help them assess and
compare the two packages? How does this model work?
87. Differentiate between intangible and tangible benefits and list three examples of each. In what types of
systems are intangible benefits more predominant?
88. What is the purpose of using a real options pricing model to estimate the potential value of an information
systems project?
89. You are the senior project manager for a Web development company with upwards of 100 current client
projects. You have been assigned to evaluate two upcoming projects. One project is to develop a time–
tracking solution that would allow your 20 freelancers to submit daily time sheets and would report on the
time spent on each project. The other project is to redesign the client interface to the company extranet to
make it easier to use. The extranet allows clients to log in and view their current Web sites under
development, as well as view project statistics, documents, and progress reports. Compare the two projects
in terms of risk factors.
90. Americlinic, a national chain of budget health–care clinics, is creating an information system that will allow
patients and doctors at participating franchises to communicate online. The goal of the system is to allow
doctors to respond to minor health questions quickly and more efficiently, saving patients unnecessary visits
to the clinic. This will be a major procedural change. What steps would you recommend to this company to
ensure the user acceptance of the system?
