93. Performance appraisals are a formal assessment of employees that should be conducted regularly because
they
94. One of the major disadvantages associated with the so-called special performance test is that it
95. One of the major disadvantages of ranking as an appraisal method is that it
96. Your company uses a performance evaluation device that contains an item that looks like Table 1. What
kind of evaluation device is this?
97. Table 2 is one item out of your performance evaluation. What kind of evaluation device does your company
use?
98. Jan is an average salesperson. She tends to make her sales quota four out of every five months. Last month
she closed the largest sale that her company has ever made in its history. Even though there is no indication that
she is now an exceptional salesperson, her supervisor ranked her as one. This is an example of how a ____ error
can influence a performance appraisal.
99. George is an average cook in the Marine Corps. However, when his unit deploys, food becomes especially
important. At the end of deployment, George is rated above marines in other specialties. George benefits from
100. Often the most difficult part of performance appraisal is
101. In human resource management terminology, the bonus that a manager may receive is referred to as
102. A 360 degree feedback appraisal gets input from the
103. A(n) ____ decision is based on the comparison of a company’s wages with those of other companies.
104. Wegmans has a reputation for paying higher than the prevailing wages in its industry. This is an example
of a(n) ____ decision by its management.
105. Federal employees have fifteen pay grades, and within each grade they have ten steps. This is an example
of
106. ____ is used to determine the relative value of jobs within the organization.
107. The process for determining compensation requires employers to go through which process?
108. Which of the following is NOT a factor that affects the wage-level decision?
109. When staff and line managers together determine what aspects of a job they want to reward and how much
those factors are worth, they are in the process of making a(n) ____ decision.
110. Employers are required by law to provide their employees with ____, a benefit.
111. ____ created an insurance program to provide income for workers while they recover from on-the-job
injuries.
112. Nika asked questions about the company’s retirement plan during her job interview. She is discussing
113. Some employers have instituted a(n) ____. This allows employees, within limits, to choose a benefit
package that best suits their own needs.
114. Allison and William both started working at the newspaper on the same day. Allison is single. William is
married with six children. Allison’s benefit package includes extra vacation time and stock options. William
takes the minimum vacation time. His benefit package includes dental and medical coverage as well as tuition
reimbursements. The newspaper for which Allison and William work obviously offers its employees a(n)
115. Who is responsible for overseeing the process of forming a local union?
116. Mentors within an organization can help map out what areas the individual is most interested in and help
the person see what opportunities are available within the organization. This is part of ____.
117. What must happen first before employees can form a new local union?
118. The National Labor Relations Board will conduct a union certification election if
119. ____ is a discussion process between union and management that focuses on agreeing to a written contract
that will cover all relevant aspects of their relationship.
120. Guidelines for ____ are generally NOT contained in a labor agreement.
121. During the term of a labor contract, disputes are resolved by
122. A labor agreement is enforced by the
123. When labor disputes go to final and binding arbitration, arbitrators
124. Germany’s biggest labor union, the I.G. Metall labor union, threatened to call a strike of industrial and
electrical workers in the province of Baden-Wurttemberg, the heart of Germany’s automotive and high-tech
industries. A binding arbitrator, Hans-Jochen Vogel, was called in to settle the dispute. Like in the United
States, this arbitrator
125. GM and the United Auto Workers announced a tentative labor contract that gives workers $5,000 signing
bonuses, a $3 an hour raise for entry-level workers, a buyout of highly paid skilled workers, and denies a
cost-of-living adjustment. This was the conclusion of
126. San Antonio employees in a multitude of occupations are fearful of losing their jobs due to the recent spate
of corporate merger, acquisition, and consolidation activity in the region. Employees also are concerned that
they are not being paid as highly as their counterparts in other cities. They are interested in joining a union to
protect themselves. The next step is to
127. Teachers are represented by the American Federation of Teachers. It is an example of a(n)
128. ____ are employees whose contributions to an organization are based on their mental abilities.
129. Advantages of contingent workers include all EXCEPT
130. Top managers at GE are highly regarded by other companies. They are frequently approached by executive
search firms with information about openings at other companies. The managers are examples of
131. Spouses of military members used to complain they could not find jobs because they moved every three
years with the military. But with the increased demand for ____, some organizations value the ability to make a
relatively short-term commitment by hiring military spouses.
132. When organizations rely on contingent workers, they need to be careful of all EXCEPT which of the
following?
133. ____________________ was once relegated to second-class status in many organizations, but its
importance has grown dramatically in the last two decades.
134. ____________________ reflects the organization’s investment in attracting, retaining, and motivating an
effective workforce.
135. The ____________________ establishes minimum wage and mandated overtime pay for work in excess of
40 hours per week.
136. The ____________________ spells out procedures by which employees can establish labor unions and
requires organizations to bargain collectively with legally formed unions.
137. ____________________ is intentionally seeking and hiring employees from groups that are
underrepresented in the organization.
138. A(n) ____________________ is made up of two parts. The job description lists the duties of a job, the
job’s working conditions, and the tools, materials, and equipment used to perform it. The job specification lists
the skills, abilities, and other credentials needed to do the job.
139. A(n) ____________________ is usually computerized and contains information on each employee’s
education, skills, work experience, and career aspirations.
140. ____________________ is the process of attracting people to apply for jobs in an organization.
141. Considering current employees as applicants for higher-level jobs in the organization is
____________________.
142. A(n) ____________________ provides the applicant with a real picture of what performing the job that the
organization is trying to fill would be like.
143. When a test measures knowledge, skills, or activities used in a job, the test will have
____________________ validity for that job.
144. When you use statistical procedures to determine the validity of a selection device, you are determining
____________________ validity.
145. ____________________ tests were once popular, but the use of them is now declining.
146. In human resource management terminology, presenting a group of managers with a course on leadership
would be called ____________________.
147. ____________________ is a formal assessment of how well employees are doing their jobs
148. ____________________ is allowing the assessment of an employee on one dimension to “spread” to
ratings of that employee on other dimensions.
149. A performance appraisal system in which managers are evaluated by everyone around them¾their boss,
their peers, and their subordinates¾is called ____________________.
150. ____________________ is the financial remuneration given by the organization to its employees in
exchange for their work.
151. The ____________________ decision is made through job evaluation.
152. Sick days and insurance are ____________________.
153. When employees are provided a basic benefit package and then allowed, within certain cost limits, to
structure the rest of the package to suit their individual needs, the company is using a(n)
154. ____________________ membership began to steadily decline in the mid-1950s and is now about 12%.
155. ____________________ often like to work independently and tend to identify more strongly with their
profession than with any company.
156. A(n) ____________________ is a person who works for an organization on something other than a
permanent or full-time basis.
157. ____________________ are employees whose contributions to an organization are based on what they
know.
158. Match the following statements about temporary workers and employers with the term that best identifies
the action. You may use a response once, more than once, or not at all.
1. Temporary workers’ injuries tend to go
2. Some temporary workers, people who work
well, but make only ok first impressions, can still
3. Temp agencies need to keep a list of employee
4. Agencies for temporary workers may absorb
5. Instead of firing an employee, which courts
have been limiting the ability of organizations to
6. Organizations have to attract individuals to
The Occupational Safety
159. Match the following. You may use a response once, more than once, or not at all.
Application
2. The process of determining the predictive value of
3. Biases inherent in the way people perceive and judge
4. They should not contain questions about areas not
related to the job, such as gender, religion, or national
5. All candidates should be given the same directions, time,
Realistic job
160. Match the following. You may use a response once, more than once, or not at all.
161. Briefly define and describe human resource management. Include trends over the past 20 to 25 years and
some of the reasons for those trends.
162. List and briefly describe the provisions of the federal laws or directives dealing with equal employment
that were covered in the text.
163. Describe an example of a company or industry where human resource capital is very important and one
where it is not so important.
164. List the federal laws dealing with compensation and benefits, and briefly describe the provisions of each of
them.
165. Compare and contrast the Wagner Act and the Taft-Harley Act.
166. The Equal Employment Opportunity Commission protects many groups. Who are they?
167. Briefly describe the purposes of job analysis and the two documents that often result from it.
168. List the steps in the human resource planning process. You need not go into detail; the broad steps are
sufficient. You may want to use a diagram to clarify your answer.
169. What is your dream job? What attracts you to the job? How will a recruiter know you are qualified for that
job?
170. Recruiters check applicant’s Facebook pages. If you were a recruiter, what would you look for on
Facebook that would support or diminish an applicant?
171. Discuss the performance appraisal process and include a description of two specific performance appraisal
techniques.
172. What is the difference between training and developing? What are some methods companies use to teach
employees?
173. Briefly explain what is meant by objective and judgmental performance evaluation. Discuss two methods
of judgmental evaluation. Give the pros and cons of each method.
174. Do you want to work as a manager in an organization that used a 360-degree evaluation or one that allows
only the boss to evaluate you? Why?
175. Managers typically work more than forty hours per week. Would you rather be paid a wage or salary?
Why?
176. Why do some executives receive more than 50% of their compensation in bonuses? Would you like that?
177. Describe how unions are formed.
178. Imagine you have been hired to teach one semester as an adjunct professor at your college or university.
You have the choice to join the adjunct professor’s union. Would you join? Why or why not?
179. An employee represented by the Teamsters Union feels that she has been unfairly disciplined based on the
labor agreement her union has with her employer. Explain the steps she can take to get this situation resolved. If
the union and management fail to resolve the issue, describe the procedure to be followed.
180. Comment on the following statement by Peter Drucker: “In the case of knowledge workers, the employer
no longer owns the tools of production. Today it is the employee that owns them.”
181. List four techniques that managers can use to make the most effective use of contingent and temporary
workers.