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79) Niall, an up-and-coming business executive, is trying to get a seat on the board of directors. He
has hired you as a leadership coach to help him achieve this goal. As his leadership coach, how
would you advise him?
A) Try subtle flattery.
B) Use coercion.
C) Use glad handling.
D) Test the consultative strategies.
E) Rely on core beliefs.
80) Men typically rate themselves as
A) less effective than women.
B) more effective than women.
C) equal to women.
D) more democratic than women.
E) more relationship-oriented than women.
81) Because leaders need to devise effective solutions in short time spans with limited information,
they need to have
A) cognitive abilities.
B) interpersonal abilities.
C) business skills.
D) conceptual skills.
E) strategic skills.
82) At the morning status meeting, everyone goes around the room and shares what has happened
overnight with the computer system and whether or not there are any change requests in the queue.
Regardless of how many issues there seem to be, Joel says, "We can solve anything." What type of
leader is Joel?
A) He is a transactional leader.
B) He is an initiating-structure leader.
C) He is a relationship-oriented leader.
D) He is a passive leader.
E) He is a contingent leader.
83) What is a prerequisite to effective leadership?
A) situational leadership
B) transformational leadership
C) transactional leadership
D) contingent leadership
E) laissez-faire leadership
84) To help you become more self-aware, which of the following would NOT be beneficial?
A) Take the time to reflect.
B) Write down your priorities.
C) Learn your strengths and weaknesses.
D) Avoid the Dunning-Kruger effect.
E) Understand what we give to others.
85) Simone does not understand why she has been unsuccessful at finding a new job. She says, "I
am the best at creating marketing campaigns and I've been extremely successful at getting and
maintaining high profile clients. No one is better than me." What is the best advice to give her?
A) She needs a good coach.
B) She should focus on path-goal clarity.
C) She should mention more of her achievements.
D) She needs to display more charismatic leadership.
E) She may be suffering from the Dunning-Kruger effect.
86) This question contains two parts; be sure to answer both.
First, identify and define the five sources of power.
Second, imagine that the local branch of a national bank is located in your neighborhood, and you
are the branch manager. You are having problems with the tellers who work the drive-through
window; you are receiving complaints that they are very slow, and that they spend too much time
talking to one another while long lines of cars build up. How might you wield each of the five types
of power to solve the problem?
87) Suppose that you are managing a large retail store, such as a Macy's or Nordstrom, and want to
convince several department managers to join a task force to make recommendations for
marketing through social media. The department managers are already very busy, so you know it is
going to be difficult to convince them to join the task force. Explain how you might use the five of
the nine most relevant influence tactics discussed in the text.
88) List four positive task-oriented or interpersonal traits that good leaders have and three negative
interpersonal attributes often found in leaders.
89) This question has two parts; be sure to answer both.
First, list and describe the four basic skills leaders need to have.
Next, imagine that you are the manager of a technology (IT) help desk at a large law firm. Propose
open-ended interview questions you might ask potential applicants to assess whether or not they
possess these four basic skills.
90) This question contains two parts; be sure to answer both.
First, explain Fiedler's contingency theory by describing the factors that contribute to a
low-control situation, and what style of leadership would be prescribed in this case.
Second, imagine that you are the foreman in a bakery that prepares bread products, such as bagels,
hot dog and hamburger buns, and loaves of sandwich bread. You manage 25 people who work on
an assembly line, and you make all hiring and firing decisions in the bakery. Many of the
employees have been working for the company for more than fifteen years, and you have been
their manager for the entire time. Describe how your job rates on each of the three dimensions of
situational control, and explain what your optimal leadership style would be under these
circumstances.
91) What is a transactional leader? What is a transformational leader? Explain how the two types
of leadership differ.
92) Define transformational leadership and explain the four key leader behaviors that constitute
transformational leadership.
93) This question contains two parts; be sure to answer both.
First, what is servant leadership, and what are the characteristics of a servant leader?
Second, assume that you are the manager of a college cafeteria. The cafeteria serves meals to
students, faculty, and staff. Describe four different ways in which you might use servant leadership
to improve the customer service provided by your staff.
94) List at least four ethical things top managers should do to be effective transformational leaders.
95) Your friend just got a new job leading a small group of employees who have had several new
supervisors in the past two years. Give your friend advice about what he should look for in his
employees and what he should not foster in his employees.
96) This question contains three parts; be sure to answer all of them.
First, define and describe empowering leadership.
Second, define psychological empowerment and define the four kinds of behaviors for increasing
employee psychological empowerment.
Finally, imagine that you are the manager of a summer camp for teenagers. All of the senior
managers report to you: the food-services manager, the manager of the teens' guidance counselors,
the activities director, and the athletics director. List and explain at least four things you might do
to increase your employees' sense of psychological empowerment.
97) Think about a person who has been in a leadership position above you (perhaps a teacher or a
boss). How well did that person meet each of the criteria that followers want in their leaders?
98) In any leadership role, you will encounter many different situations, and there is no one best
style for managing all of them. Using situational leadership theory, describe the different
implications for managers to consider as they justify their actions.
99) Explain what has been learned about transformational leadership through research.
100) Describe how humility is a power trait. How do employees know a leader is humble? As a
manager, discuss how you can use humility to manage others.
