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Chapter 14 Teamwork Answer Key
True / False Questions
1.
If used properly, teams can be powerfully effective as a building block for organization
structure.
2.
Work teams, when they exist, are typically
not
a part of the formal organization structure.
3.
Some people prefer to work in traditional work groups because they have no managerial
responsibilities.
4.
Autonomous work groups have more responsibility than self-designing teams.
5.
A small number of people with complementary skills who are committed to a common
purpose, set of performance goals, and approach for which they hold themselves mutually
accountable, is called a working group.
6.
Teams should be empowered, or they will revert to making safe, traditional decisions.
7.
The productive output of a team should be acceptable to the customers, inside or outside
the organization, who receive the team's goods or services.
8.
Team cohesiveness, while it contributes to member satisfaction, has shown little benefit
to outputs in terms of quality or productivity.
9.
Teams do not function in a vacuum; it is crucial to know how to deal with people outside
the group.
10.
When teams are geographically dispersed, team members tend to experience more trust
and less conflict.
Multiple Choice Questions
11.
Teams are now used _____ companies to produce goods and services, to manage projects,
and to make decisions about running the company.
12.
Which of the following statements about teams is true?
13.
How does working in teams affect individuals?
14.
Janice works on a sales support team, which helps outside salespeople by mailing
promotional material, following up on orders, and tracking shipments. Which type of team
is this?
15.
Ahmed was part of a team that took six months to design a new solar-powered clock.
When the product was finished, the team disbanded. What kind of team was it?
16.
Conglomerated Industries has appointed a team to recommend solutions to the problem of
high employee turnover. The team does not have the authority to implement any of its
suggested changes. What kind of team is this?
17.
Transnational teams tend to be _____ teams.
18.
A team that communicates electronically more than face to face is called a _____ team.
19.
At Fashionista Bags and Totes, the executive managers created Paolo's group and made it
fully responsible for producing the company's briefcase line. The team orders the raw
materials, manufactures the briefcases, evaluates quality control, and ships the finished
products. Paolo's team is a(n) _____.
20.
Compared to traditionally managed teams, self-managed teams typically have
21.
Berthe's group is in the process of deciding on the ground rules that will govern group
behavior. Which stage is her group at?
22.
Which of the following is a skill that will help prevent team failure?
23.
Teamwork fails when individuals
24.
Team effectiveness is defined by three criteria: productive output, satisfaction, and _____.
25.
A team's purpose should be translated into
26.
Which of the following is a common reason for social loafing?
27.
Which of the following is the best way to motivate a team?
28.
Over time Juanita's team has developed a set of beliefs about how group members should
act during meetings. These beliefs are group _____.
29.
The role of a _____ is filled by an individual who develops and maintains harmony within
the team.
30.
Which of the following is a problem that occurs when a decision-making group has too
much cohesiveness?
31.
As part of a team, the _____ is someone who stays abreast of current information in
scientific and other fields and informs the group of important developments.
32.
_____ is a team strategy that entails making decisions with the team and then telling
outsiders of the team's intentions.
33.
_____ goals are higher-level goals that take priority over specific individual or group goals.
34.
June's team stopped being productive because it had an internal conflict that the group
members could not resolve. A representative from the human resources department
attended several meetings to help resolve the conflict and enable the group to move on.
The person who did this played the role of _____.
