Package Title: Chapter 14, Testbank
Course Title: Schermerhorn, Exploring 5e
Chapter Number: 14
Question type: Multiple Choice
1) A collection of people with complementary skills who regularly interact to pursue common
goals is called a(n) ________.
a) formal crowd
b) informal group
c) team
d) temporary committee
2) Which of the following terms refers to the creation of a whole that is greater than the sum of
its individual parts?
a) Dysfunction
b) Effort
c) Synergy
d) Work
3) The process of people actively working together to accomplish common goals is called
________.
a) delegation
b) teamwork
c) job sharing
d) authorization
4) Teams that continually perform at very high levels are likely to do so because they ________.
a) put in more time on the job
b) have more members
c) are paid more
d) have synergy
5) John tends to avoid responsibility by free-riding in groups. This tendency is called ________.
a) incivility
b) redundancy
c) social loafing
d) work avoidance
6) Sue is assigned to do a team project as part of her management course. Though she is assigned
specific tasks, she slacks off and waits till someone else takes on her share of the work. Sue
indulges in ________.
a) social loafing
b) stereotyping
c) team depression
d) groupthink
7) A group that is officially designated for a specific organizational purpose is called a(n)
________.
a) informal group
b) virtual network
c) unofficial team
d) formal team
8) ________ include departments, teams, work units, and divisions.
a) Informal teams
b) Virtual teams
c) Unofficial teams
d) Formal teams
9) An unofficial group that emerges from spontaneous relationships among people with common
interests is called a(n) ________.
a) informal group
b) virtual network
c) unofficial team
d) formal team
10) Interest groups, friendship groups, and support groups are different types of ________.
a) informal groups
b) virtual networks
c) unofficial teams
d) formal groups
11) A group that is brought together from outside of their daily job assignments to work in a
small team for a specific purpose is called a(n) ________.
a) project team
b) committee
c) informal group
d) support group
12) Good team managers, or leaders, can play all of the following roles EXCEPT that of a(n)
_______.
a) dictator
b) network facilitator
c) helpful participant
d) external coach
13) A team that is brought together for a specific purpose and that disbands when the task is
complete is called a(n) ________.
a) project team
b) committee
c) informal team
d) support team
14) At ABC International, Jason works with members who come from different functional units
of the organization to work on a specific task. Jason works in a(n) _______.
a) informal group
b) interest group
c) cross-functional team
d) vertically integrated team
15) Which of the following terms refers to groups of workers who meet on a regular basis with
the goal of using their expertise and experience for continuous improvement?
a) Cross-functional teams
b) Employee involvement teams
c) Virtual teams
d) Informal groups
16) A ________ is a group of employees who meet periodically to discuss ways of improving
work quality.
a) cross-functional team
b) virtual team
c) quality circle
d) committee
17) Teams that have the authority to make decisions about how they share and complete their
work are called ________.
a) quality circles
b) informal groups
c) employee involvement teams
d) self-managing teams
18) Teams that work together and solve problems through computer-based interactions are called
________.
a) virtual teams
b) quality circles
c) informal groups
d) self-managed teams
19) Which of the following types of team accomplishes the three output goals of task
performance, membership satisfaction, and team viability?
a) Project teams
b) Effective teams
c) Diverse teams
d) Normal teams
20) The key outputs sought from effective teams include ________.
a) communication, clear norms, and cohesion
b) goal clarity, diversity, and rewards
c) task performance, member satisfaction, and team viability
d) decision making, conflict resolution, and member interaction
21) The major input categories required for effective teams are ________, nature of task,
membership composition, and team size.
a) resources
b) technology
c) structures
d) organizational setting
22) The outputs of effective teams are task performance, member satisfaction, and ________.
a) team viability
b) team size
c) conflict
d) values
23) The team effectiveness equation states that Team Effectiveness = ________ × (Process Gains
− Process Losses).
a) Quality
b) Process Effectiveness
c) Quality of Outputs
d) Quality of Inputs
24) The way team members work together to accomplish tasks is called ________.
a) groupthink
b) group diversity
c) wellness
d) team process
25) Which of the following is NOT a stage in the team development process?
a) Forming
b) Storming
c) Norming
d) Taming
26) In the storming stage of team development, team members ________.
a) coordinate their efforts as a working unit and operate with shared rules of conduct
b) focus on getting acquainted and establishing interpersonal relationships
c) start to clarify task agendas and understand one another
d) creatively deal with complex tasks and interpersonal conflicts
27) The team development stage in which total integration is achieved and members can
creatively deal with complex tasks and interpersonal conflicts is the ________.
a) storming stage
b) adjourning stage
c) performing stage
d) norming stage
28) The team development stage in which members of the team begin to better coordinate their
efforts as a unit with shared rules of conduct is the ________.
a) storming stage
b) norming stage
c) performing stage
d) forming stage
29) A behavior, rule, or standard expected to be followed by team members is called a
________.
a) law
b) cohesive component
c) decision
d) norm
30) The degree to which members are attracted to and motivated to remain part of a team is
called ________.
a) normality
b) performance
c) cohesiveness
d) forming
31) Building a successful team with positive performance norms would include all of the
following EXCEPT:
a) Leaders acting as positive role models.
b) Leaders training new members to adopt desired behaviors.
c) Leaders making individual decisions to avoid conflict.
d) Leaders holding regular meetings to discuss ways of improving.
32) ________ is when any and all members contribute helpful task and maintenance activities to
the team.
a) Individual effort
b) Distributed leadership
c) Groupthink
d. Storming
33) Team performance is affected by task and ________ roles.
a) leadership
b) encouraging
c) self-confessing
d) maintenance
34) An action taken by a team member that supports the emotional life of the group is called a
________.
a) maintenance activity
b) virtual activity
c) task activity
d) distributed activity
35) A ________ is an action taken by a team member that directly contributes to the group’s
performance purpose.
a) maintenance activity
b) virtual activity
c) task activity
d) distributed activity
36) In a ________, all members can communicate directly with one another.
a) vertically integrated network
b) decentralized communication network
c) centralized network
d) closed network
37) In a ________, communication flows only between individual members and a hub or center
point.
a) centralized communication network
b) decentralized communication network
c) socialized communication network
d) virtual communication network
38) High performance teams are typically characterized by all of the following EXCEPT:
a) Clear and elevating goals
b) A result-oriented focus
c) Standards of excellence in a collaborative team culture
d) Little recognition for their accomplishments
39) The practice that involves a set of collaborative activities to gather and analyze data on a
team and make changes to increase its effectiveness is called ________.
a) virtual management
b) team association
c) leadership
d) team building
40) The process of making choices among alternative courses of action is called ________.
a) organizing
b) groupthink
c) decision making
d) rationalizing
41) When two or three individuals “railroad” a team into a decision, the decision-making method
used is decision by ________.
a) lack of response
b) authority rule
c) minority rule
d) majority rule
42) ________ is the tendency for highly cohesive teams to lose their evaluative capabilities.
a) Decision avoidance
b) Communication drift
c) Centralized communication
d) Groupthink
43) ________ is a disagreement over issues of substance or an emotional antagonism.
a) Avoidance
b) Conflict
c) Competition
d) Opposition
44) ________ involves disagreements over goals, resources, rewards, policies, procedures, and
job assignments.
a) Emotional conflict
b) Substantive conflict
c) Physical conflict
d) Mental conflict