d.
formalized
e.
inflexible
78. International firms which use ____ strategic control require each organization unit around the world to frequently
report the results of its performance to headquarters.
a.
decentralized
b.
organic
c.
screening
d.
centralized
e.
postaction
Moderate
p. 444
MGMT.GRIF.16. 14-5 – LO: 14-5
United States – BUSPROG: Analytic
United States – AK – DISC: Strategy
Strategic Control
Bloom’s: Comprehension
Digital Story: Connect
79. Managers can improve the effectiveness of the control system by:
a.
preventing the development of verification procedures.
b.
controlling as many things in the organization as possible.
c.
focusing only on quantifiable variables.
d.
integrating control with planning.
e.
correcting all deviations from standards.
Effective control is linked with planning.
Moderate
c
concerned with monitoring and assessing performance.
Challenging
p. 444
MGMT.GRIF.16. 14-5 – LO: 14-5
United States – BUSPROG: Analytic
United States – AK – DISC: Strategy
Strategic Control
Bloom’s: Application
Digital Story: Perform
80. Which of the following is a characteristic of effective control?
a.
It provides timely information.
b.
It is separate from planning.
c.
It is rigid.
d.
It is subjective.
e.
It directly controls employee behavior.
p. 446
MGMT.GRIF.16. 14-6 – LO: 14-6
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Operations Management
Managing Control in Organizations
Bloom’s: Comprehension
Digital Story: Connect
81. Which if the following control systems is most likely to be highly effective?
a.
b.
c.
d.
e.
A timely control system provides information as often as is necessary.
p. 446
MGMT.GRIF.16. 14-6 – LO: 14-6
United States – BUSPROG: Analytic
United States – AK – DISC: Operations Management
Managing Control in Organizations
Bloom’s: Comprehension
Digital Story: Connect
82. An organizational control system that enforces unique employee dress codes for different days of the week is guilty
p. 444
MGMT.GRIF.16. 14-6 – LO: 14-6
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Operations Management
Managing Control in Organizations
Bloom’s: Comprehension
Digital Story: Connect
of:
a.
overcontrol.
b.
inappropriate focus.
c.
rewarding inefficiency.
d.
too much accountability.
e.
inaccuracy.
83. Employees at an accounting agency are prohibited from using social networking websites while at work. Their
personal e-mails are also closely monitored for reasons of confidentiality. The control system at this organization suffers
from:
a.
overcontrol.
b.
lack of standards.
c.
undercontrol.
d.
inappropriate focus.
e.
lack of accountability.
a
Overcontrol becomes especially problematic when it directly affects employee behavior.
Moderate
p. 446
MGMT.GRIF.16. 14-6 – LO: 14-6
United States – BUSPROG: Analytic
United States – AK – DISC: Operations Management
Managing Control in Organizations
Bloom’s: Application
Digital Story: Perform
84. Alexander, a professor at a state university, polls his students to decide on a new examination format. He is using
_____ to reduce resistance to change.
a.
participation
b.
planning
c.
appropriate focus
d.
high standards
e.
verification procedures
a
Overcontrol becomes especially problematic when it directly affects employee behavior.
Moderate
p. 446
MGMT.GRIF.16. 14-6 – LO: 14-6
United States – BUSPROG: Analytic
United States – AK – DISC: Operations Management
Managing Control in Organizations
Bloom’s: Application
Digital Story: Perform
85. An employee at a mid-size organization argues that she has made more sales in a particular quarter than another
employee. Which of the following features will the organization’s control system possess in order to confirm this claim?
a.
Participation
b.
Flexibility
c.
Appropriate focus
d.
High standards
e.
Verification procedures
e
Moderate
p. 448
United States – BUSPROG: Analytic
United States – AK – DISC: Operations Management
Managing Control in Organizations
Bloom’s: Application
Digital Story: Perform
86. _____ is the regulation of organizational activities so that some targeted elements of performance remains within
acceptable limits.
Control
organization is in terms of performance to where it is supposed to be.
Easy
p. 426
MGMT.GRIF.16. 14-1 – LO: 14-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Operations Management
The Nature of Control
Bloom’s: Knowledge
Digital Story: Engage
Participation can help overcome resistance to change.
Moderate
p. 447
MGMT.GRIF.16. 14-6 – LO: 14-6
United States – BUSPROG: Analytic
United States – AK – DISC: Operations Management
Managing Control in Organizations
Bloom’s: Application
Digital Story: Perform
87.
Managers at a technology start-up hire an agency to perform an environmental analysis for their firm. This is an example
of control of _____ resources.
88. Preliminary control is one type of _____ control.
89. A(n) _____ is a plan expressed in numerical terms
90. A(n) _____ budget shows costs of major assets such as a new plant, machinery, or land.
91. A(n) _____ lists the assets and liabilities of an organization at a specific point in time.
92. A(n) _____ is an independent appraisal of an organization’s accounting, financial, and operational systems.
93. Southwest Airlines encourages attendants to make up a pre-flight routine that is humorous, personalized, and non–
routine. This approach suggests that Southwest uses a(n) _____ structural control system.
94. A control system that provides information as often as is necessary is said to possess _____.
95. An organization that instructs its employees when to come to work, where to park, and when to have morning coffee
is guilty of _____.
96. What is postaction control?
97. Describe the three broad classes of budgets.
98. Compare the bureaucratic and decentralized models of organizational control.
Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
a.
Preliminary control
b.
Screening control
c.
Postaction control
DIFFICULTY:
Moderate
REFERENCES:
p. 434-436
LEARNING OBJECTIVES:
MGMT.GRIF.16. 14-2 – LO: 14-2
NATIONAL STANDARDS:
United States – BUSPROG: Analytic
STATE STANDARDS:
United States – AK – DISC: Operations Management
TOPICS:
Operations Control
KEYWORDS:
Bloom’s: Application
NOTES:
Digital Story: Perform
99. News editors assigning reporters to stories
ANSWER:
a
POINTS:
100. Physical therapy following surgery
ANSWER:
c
POINTS:
101. A journalist who edits her articles while she is working on them
ANSWER:
POINTS:
102. An editor who works on a manuscript only when it is complete
ANSWER:
c
POINTS:
103. Hiring only college graduates for entry level positions
ANSWER:
a
POINTS:
104. Course prerequisites
ANSWER:
a
105. Randomly testing phones as they are assembled
ANSWER:
POINTS:
NATIONAL STANDARDS:
United States – BUSPROG – Analytic – Business knowledge and analytic skills
STATE STANDARDS:
United States – AK – DISC: Operations Management
TOPICS:
Structural Control
KEYWORDS:
Bloom’s: Comprehension
NOTES:
Digital Story: Connect
Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
a.
Financial budget
b.
Operations budget
c.
Nonmonetary budget
DIFFICULTY:
Moderate
REFERENCES:
p. 437-438
LEARNING OBJECTIVES:
MGMT.GRIF.16. 14-3 – LO: 14-3
NATIONAL STANDARDS:
United States – BUSPROG – Analytic – Business knowledge and analytic skills
STATE STANDARDS:
United States – AK – DISC: Operations Management
TOPICS:
Financial Control
KEYWORDS:
Bloom’s: Knowledge
NOTES:
Digital Story: Engage
106. Balance sheet budget
107. Sales budget
ANSWER:
POINTS:
108. Profit budget
ANSWER:
POINTS:
109. Capital expenditure budget
ANSWER:
POINTS:
110. Cash flow budget
ANSWER:
POINTS:
111. Labor budget
ANSWER:
POINTS:
112. Expense budget
ANSWER:
POINTS:
113. Space budget
ANSWER:
POINTS:
ANSWER:
POINTS: