65.
_______ is about coping with complexity and ______ is about coping with change.
66.
According to Kotter, companies manage complexity in all the following ways except _____.
67.
Of the following, which is the best way for leaders to cope with change?
68.
Which of the following is not one of the five sources of power?
69.
The power that managers have resulting from their formal positions within organizations is
called ______ power.
70.
Anar congratulated her staff when the team received an industry award for their project, and
also sent a companywide e-mail announcing it. Here, Anar is using her ______ power.
71.
Karl was put on probation for a string of customer complaints about his poor service and
professionalism. His supervisor was using ______ power.
72.
______ power results from one’s specialized knowledge.
73.
Power deriving from one’s personal attraction is called ______ power.
74.
Trina is outgoing, warm, and truly inspirational when she talks about where she wants to lead
her division. Her employees seem eager to do anything she asks. Because of her personality
and not her position, Trina has ______ power.
75.
In recent studies, the generic influence tactic that employees cite as most used in the
workplace is _____.
76.
The three least used influence tactics, according to a recent survey of employees, are _____.
77.
Acting humble or friendly or making someone feel good or important before making a request
are influence tactics known as _____.
78.
Lamar brought his proposal to Lindsay before the meeting saying, “I’m sure you have some
ideas on this and we could try to get them incorporated upfront.” Lamar is using which
influence tactic?
79.
Using threats or intimidation to persuade someone is which influence tactic?
80.
When Nelson saw Betty in the stockroom stuffing her purse with expensive printer cartridges,
Betty was quick to say, “We’ve been friends since first grade, so I’m sure you won’t say
anything about this.” This is an example of using a(n) _____.
81.
The influence tactic most likely to result in the enthusiastic commitment of employees is
_____.
82.
The ______ approach to leadership attempts to identify distinctive characteristics that account
for the effectiveness of leaders.
83.
Organizations may apply trait theory by _____.
84.
Which of the following would be considered a negative interpersonal trait often found in
leaders?
85.
According to a BusinessWeek summary of management studies, which of the following is
characteristic of men in the workplace, compared with women?
86.
When organizations are selecting leaders, research indicates that _____ should be considered
more important than intelligence.
87.
______ leadership approaches attempt to determine the distinctive styles used by effective
leaders.
88.
Which of the following is not a behavioral leadership approach?
89.
Research indicates that women tend to display more _____, while men tend to display more
______.
90.
James manages his employees by carefully monitoring their production, comparing what they
do to predicted schedules and desired budgets. James can best be described as a ______
leader.
91.
Increasing employee psychological empowerment requires four kinds of behaviors, including
all of the following except _____.
92.
Regina apologized to Clay for an e-mail that upset him. She said she had chosen an
inconsiderate way of stating her idea, and that she’d be happy to discuss it further. Regina is
_____.
93.
Factors that can help participative management (PM) work include all the following except
_____.
94.
The approach to leadership that suggests that effective leadership behavior depends on the
situation at hand is the ______ approach.
95.
The three dimensions of situational control include leader-member relations, position power,
and _____.
96.
Fiedler’s contingency leadership model determines if a leader’s style is _____.
97.
The model that requires a manager to assess her own style and her situational control is
_____.
98.
_________ is the questionnaire used in Fiedler’s model to determine leadership orientation.
99.
In Fiedler’s contingency leadership model, the amount of influence a leader has in his or her
immediate work environment is called his or her _____.
100.
David’s peers were surprised when he received a promotion and suddenly became their
supervisor. They thought he was rather unreliable and weren’t sure he was up to the task.
According to the contingency model, David has _____.
101.
One of three dimensions of situational control in the contingency leadership model, ______ is
the extent to which tasks are routine, unambiguous, and easily understood.
102.
Erin, a department manager, is struggling trying to lead a cross-functional team. Most
members are other department managers at her level, and they see no reason to do what she
asks. Here, Erin has _____.
103.
According to the contingency model, a relationship-oriented leadership style works best in
______ situations.
104.
Jane leads a task force developing specifications for a new customer database to be used by
several departments. Jane is an IT supervisor, but most of the others are directors of other
departments. At the first meeting, a few of them asked questions that she couldn’t answer.
According to the contingency model, Jane’s situational control is likely _____.
105.
Sammie leads a task force charged with restructuring the order-processing system in the
organization. The task force is composed of her peers over whom she has little control, and
some of whom do not seem to respect her. According to the contingency model, Sammie
should adopt a(n) ___________ leadership style.
106.
“Do my subordinates accept me as a leader?” This question reflects which of the following
dimensions of situational control?