113.
Which of the following is not a factor to help achieve team cohesiveness?
114.
Which of the following is an advantage of smaller groups?
115.
Which of the following is a disadvantage of smaller groups?
116.
Which of the following is an advantage of larger groups?
117.
Which of the following is not a disadvantage of larger groups?
118.
Terri was part of a 18-person grounds beautification committee, and among its responsibilities
were monthly parking lot cleanup and weekly patio sweeping. He was a part of the committee
119.
Members of a team develop their ______ based on the expectations of the team, of the
organization, and of themselves.
120.
A(n) ______ role is behavior that concentrates on getting the team’s work done.
121.
Jamal points out during the meeting that the group has fallen a half hour behind schedule
according to the agenda, and should get back to the important work at hand. He is performing
a ______ role.
122.
Someone at a team meeting who says, “Let’s hear from those who oppose this plan,” is
performing a ______ role.
123.
Tension was apparent as the management team discussed changes to promotion
requirements. But then Chris made a joke about Jake’s white-knuckled grip on his pen, and
the laughter seemed to lighten the mood. Chris was acting in a ______ role.
124.
Which of the following is not a reason to enforce norms?
125.
Nordstrom department store chain emphasizes the great lengths to which it goes in customer
service, an example of which reason to enforce norms?
126.
When members of a group are friendly and tight-knit, but unable to disagree enough to
properly appraise alternatives, they are said to be experiencing _____.
127.
Genji sat through the meeting feeling convinced her team was misinterpreting recent
marketing research, but she didn’t say anything. The team leader, Peter, was her close friend,
and she didn’t want to disrupt the team since Peter perceived himself as very knowledgeable.
Genji’s team appears to be experiencing _____.
128.
Peer pressure, which leads group members to question the loyalty of other members who
express dissent, is a symptom of _____.
129.
All except which one of the following helps to build trust on a team?
130.
Dysfunctional conflict is sometimes called ______ conflict.
131.
Which of the following is not characteristic of workgroups with excessive conflict?
132.
Which of the following is a manifestation of excessive conflict in the workplace?
133.
Workplace performance is maximized when _____.
134.
________ conflict is defined as interpersonal opposition based on personal dislike,
disagreement, or differing styles.
135.
Maneka is on a team with Larson, and they are often in conflict. Maneka likes to begin her
work with careful planning and she gets started immediately. Larson, on the other hand, likes
trying out several ideas, and tends to be working frantically at the last minute. Their team
conflict most likely stems from _____.
136.
Which of the following is a source of intergroup conflict in the workplace?
137.
Ken, whose primary job is supervising a small production group, is not getting cooperation
from all members on the cross-functional team he leads. In particular, Bethany, a senior
marketing manager, seems to resist his direction and tries to influence team members to go in
another direction. The source of conflict in this cause may be _____.
138.
____________ is ordering an outcome, when a manager relies on his or her formal authority
and power to resolve a conflict, but the needs of the other party are largely ignored.
139.
The conflict-handling style in which a person neglects their own concerns and allows the
concerns of another to prevail is known as _____.
140.
When issues causing conflict are trivial, or when emotions are high and cooling off would be
helpful, which conflict-handling style is preferable?
141.
Paige missed another deadline and her boss Linda is very upset. She will have to explain to
the client again why the project is behind. Linda thinks she may say something she’ll regret if
she talks to Paige about this now, so she decides to wait awhile. Linda is using the ______
conflict-handling style.
142.
Larry proposed the purchase of a new Epson copier to his boss. Amir said that he has always
used and liked Xerox copiers, but when he thinks about it later, he realizes he does not really
feel strongly about it. Amir should probably adopt a(n) ______ conflict–handling style in this
matter.