56) Celine feels that the form of marketing their company is using isn’t working anymore. Merle
disagrees vehemently. Those in the company who view the conflict over the marketing strategy
as bad and harmful have a(n) ________ view of conflict.
A) human relations
B) relational
C) traditional
D) interactionist
57) The ________ of conflict management argues that some conflict is absolutely necessary for
effective organizational performance.
A) traditional view
B) reactionist view
C) human relations view
D) interactionist view
58) Daniela and Navaro disagree on the best way to promote a new product. Those in the
company who view the conflict over the promotion strategy as natural and inevitable have a(n)
________ view of conflict.
A) human relations
B) reactionist
C) traditional
D) interactionist
59) Odill intentionally included in his team individuals with opposing views, believing that a
variety of opinions made for better decisions. Odill has a(n) ________ view of conflict.
A) human relations
B) liberal
C) traditional
D) interactionist
60) The type of conflicts that support group goals and improve performance are called
________.
A) planned conflicts
B) dysfunctional conflicts
C) natural conflicts
D) functional conflicts
61) ________ conflict relates to the content and goals of the work.
A) Task
B) Process
C) Relationship
D) Network
62) The group could not agree on what needed to be done. Some thought they were to research
and present data; others thought they were to make recommendations. This is an example of
________ conflict.
A) process
B) task
C) relationship
D) functional
63) Which of the following types of conflict is based on how the work gets done?
A) process conflict
B) relationship conflict
C) task conflict
D) role conflict
64) Michael thought they should start by reviewing what had been done in the past. Michelle
thought they should study the current situation first. This is an example of ________ conflict.
A) process
B) procedural
C) task
D) functional
65) Which of the following types of conflict is most likely to be dysfunctional?
A) status conflict
B) relationship conflict
C) process conflict
D) task conflict
66) Molly is dating Megan’s ex-boyfriend. The two ladies would prefer not to be in the same
room with each other. This is a type of ________ conflict.
A) task
B) process
C) relationship
D) interpersonal
67) A low-to-moderate level of task conflict consistently has a positive effect on group
performance. What is the reason for this?
A) It stimulates discussion of ideas that help groups be more innovative.
B) It helps the organization identify employee skills gaps.
C) It helps groups to alter the nature of the work according to the individual needs of team
members.
D) It helps groups members identify their individual strengths and weaknesses.
68) In which of the following conflict resolution techniques are conflicts resolved by seeking an
advantageous solution for all the parties involved?
A) collaborating
B) compromising
C) forcing
D) accommodating
69) Conflicts can be resolved by withdrawing from them or suppressing them. This conflict
management technique is known as ________.
A) compromising
B) forcing
C) accommodating
D) avoiding
70) The typical interaction between a buyer and seller of a car in which offers are made and
countered is an example of ________.
A) collaborating
B) forcing
C) compromising
D) accommodating
71) A group’s performance potential depends to a large extent on the individual resources its
members bring to the group.
72) An individual’s role in a group is not defined by the internal structure of the group.
73) One negative aspect about group norms is that being part of a group can increase an
individual’s antisocial actions.
74) Groupthink occurs only when group members have a negative image of the group or the
leader.
75) Small groups consistently get better results than larger ones when the groups are engaged in
problem solving.
76) Social loafing is the tendency for an individual to expend less effort when working
collectively than when working individually.
77) Groupthink has the ability to undermine critical thinking in the group and harm the quality of
decision making.
78) The human relations view of conflict held that conflict must be avoided because it indicates a
problem within the group.
79) Strategies such as avoidance, forcing, and compromise are used to resolve high conflict
levels.
80) A manager attempts to resolve a conflict by seeking an advantageous solution for all the
parties involved. This conflict management technique is called accommodating.
81) Describe various aspects of group structure.
82) Robert is the CEO of a manufacturing plant. He believes that smaller teams are more
effective than larger ones. Do you think this is the right strategy? Why or why not?
83) Identify the advantages and disadvantages of group decision making.
84) An organization must eliminate conflicts to be successful. Do you agree with this statement?
Justify your answer.
85) Research evidence suggests that teams typically outperform individuals when ________.
A) one or more members are allowed to dominate the other team members
B) projects are short-term and need quick solutions
C) tasks require multiple skills, judgment, and experience
D) tasks are simple and do not involve critical thinking
86) ________ interact primarily to share information and to make decisions to help each member
do his or her job more efficiently and effectively.
A) Informal groups
B) Work groups
C) Work teams
D) Self-managed teams
87) A work group ________.
A) encourages open-ended discussions and active problem-solving meetings
B) works intensely on a specific goal using their positive synergy
C) measures performance directly by assessing collective work outputs
D) has no need or opportunity to engage in collective work that requires joint effort
88) A work team ________.
A) focuses on efficiency rather than collaboration
B) has shared leadership roles
C) measures performance based on its influence on others
D) cannot be quickly refocused or disbanded
89) ________ are teams from the same department or functional area involved in efforts to
improve work activities, though they are rarely given the authority to implement any of their
suggested actions.
A) Self-managed teams
B) Problem-solving teams
C) Virtual teams
D) Cross-functional teams
90) Jan’s department seems to be a bottleneck in the assembly process. She and her coworkers
have been meeting regularly to generate ideas that might eliminate the bottleneck. Jan and her
coworkers are part of a ________ team.
A) self-managed
B) problem-solving
C) task
D) cross-functional
91) A team has been established to solve a problem with an industrial adhesive used by the firm.
The three members are the installer, an engineer, and the sales representative for the adhesive
manufacturer, but the team does not have a specific leader. This team can be called a ________
team.
A) problem solving
B) self-managed
C) virtual
D) functional
92) Strato Engineering, a technology product company, formed a team to develop the next
generation of the company’s model CVF-D. The team is composed of employees from various
functional areas. This is a ________ team.
A) problem-solving
B) self-managed
C) virtual
D) cross-functional
93) An organization brings together members from various departments such as marketing,
accounting, human resources, and finance to form a team. This is an example of a ________
team.
A) cross-functional
B) temporary
C) specific
D) functional
94) Team 3 has been working together for several years, implementing modifications to the
company’s current product. None of the members of this team are at the same location. They
utilize a variety of graphic-electronic technologies to view the product onscreen in three-
dimension at each location simultaneously. Which of the following is the best way of describing
Team 3?
A) problem-solving
B) self-managed
C) virtual
D) cross-functional
95) It was amazing the team accomplished anything at all. It seemed they were always bickering
and cross with each other but their final output stunned management. Which of the following
might have contributed to their success?
A) intrinsic rewards
B) Type A personalities
C) clear goals
D) identical skills
96) Utilimotors decided teams would help improve employee morale and increase profitability so
all employees were assigned to one of many different teams. The results were disappointing.
This might be because ________.
A) team performance was improperly measured
B) team goals were clearly conveyed
C) team composition included the relevant mix of skills.
D) team members lacked commitment
97) Leadership is very important to effective teams. In most cases, effective team leaders act as
________.
A) autocrats
B) regulators
C) controllers
D) facilitators
98) An incentive system which appropriately recognizes team activities is an example of which
of the following characteristics of effective teams?
A) internal support
B) unified commitment
C) negotiating skills
D) job design
99) One important distinction between a work group and a work team is the degree of
interdependence among the members.
100) Work teams interact primarily to share information and to make decisions to help each
member do his or her job more efficiently and effectively.
101) A problem-solving team brings together experts in various specialties to work together on
various organizational tasks.
102) A self-managed team is a formal group of employees who operate without a manager and
are responsible for a complete work process or segment.
103) A team that uses technology to link physically dispersed members in order to achieve a
common goal is called a virtual team.
104) List and describe the four most common types of teams likely to be found in today’s
organizations.
105) Which of the following is a drawback of global teams?
A) They generate only a small pool of ideas when faced with problems.
B) They do not foster the appreciation of multiple perspectives.
C) They are characterized by greater potential for stereotyping.
D) They are highly susceptible to groupthink.
106) Which of the following is a benefit of global teams?
A) Communication problems are less likely in global teams.
B) Global teams usually have a greater diversity of ideas.
C) There is a greater trust among team members.
D) Stress and tension are uncommon in global teams.
107) Research on conformity suggests that ________.
A) conformity is a culture-bound behavior
B) conformity tends to be higher in individualistic cultures
C) conformity is a major problem in global teams
D) conformity is higher in larger organizations
108) Which of the following countries is most likely to assign status based on accomplishments
rather than on titles and family history?
A) China
B) Australia
C) Brazil
D) India
109) Which of the following is true about social loafing?
A) It is a common phenomenon in collectivist cultures.
B) It is common in cultures that are dominated by self-interest.
C) It is viewed as a positive characteristic in some cultures.
D) It rarely occurs in Western cultures.
110) A social network structure refers to ________.
A) the informal connections among individuals within groups
B) the formal norms and rules of a group that members must abide by
C) the extent of diversity in a formal group
D) the varying skills and knowledge that the members of a group posses
111) Global teams are associated with high levels of groupthink.
112) Social loafing is consistent with collectivist cultures.
113) In global teams, cohesiveness is often more difficult to achieve because of higher levels of
mistrust, miscommunication, and stress.
114) Discuss the major issues associated with group structure in global teams.