Exam
Name___________________________________
1. The most common form of IT–enabled organizational change is automation.
2. Rationalization of procedures describes a radical rethinking of the business models.
3. Failure to address properly the organizational changes surrounding the introduction of a new system can
cause the demise of an otherwise good system.
4. TQM describes the measurement of quality as 3.4 defects per million.
5. In component–based development, applications are developed one small portion at a time, with each portion
able to function independently.
6. The system is not in production until conversion is complete.
7. Documentation reveals how well the system has met its original objectives.
8. A data flow diagram offers a logical and graphical model of information flow, partitioning a system into
modules that show manageable levels of detail.
9. A structure chart is a bottom–up chart, showing each level of design, its relationship to other levels, and its
place in the overall design structure.
10. Objects are grouped into hierarchies, and hierarchies into classes.
11. Object–oriented development is more incremental than traditional structured development.
12. CASE tools facilitate the creation of clear documentation and the coordination of team development efforts.
13. The oldest method for building information systems is prototyping.
14. Prototyping is more iterative than the conventional lifecycle.
15. A problem with prototyping is that the systems constructed using this method may not be able to handle
large quantities of data in a production environment.
16. End–user–developed systems can be completed more rapidly than those developed through the conventional
systems lifecycle.
17. Responsive Web design enables Web sites to change layouts according to the user’s screen size.
18. The three main platforms for mobile apps are iPhone/iPad, iOS, and Android.
19. A primary benefit of offshore outsourcing is that this can substantially reduce hidden costs.
20. Systems development activities always take place in sequential order.
21. The four kinds of structural organizational change enabled by IT, in order from least to most risky, are
A) rationalization, automation, reengineering, and paradigm shift.
B) rationalization, automation, reengineering, and redesigning.
C) automation, redesigning, restructuring, and paradigm shift.
D) automation, rationalization, reengineering, and paradigm shift.
22. In automation
A) business processes are reorganized to cut waste and eliminate repetitive, paper–intensive tasks.
B) standard operating procedures are streamlined to remove bottlenecks.
C) business processes are simplified.
D) employees are enabled to perform their tasks more efficiently.
23. Business processes are analyzed, simplified, and redesigned in
A) paradigm shifts.
B) automation.
C) business process redesign.
D) rationalization of procedures.
24. A bank has reworked its mortgage application process so that several steps are handled by computer
software, and some steps are combined to reduce bottlenecks in processing. The goal is to gradually improve
its efficiency over time. This is an example of
A) business process redesign.
B) rationalization of procedures.
C) automation.
D) paradigm shift.
25. An upscale organic foods grocery chain is implementing an information system that will enable it to add
same–day home delivery of groceries to its customers. This is an example of
A) paradigm shift.
B) business process redesign.
C) automation.
D) rationalization of procedures.
26. The idea that the achievement of quality control is an end in itself describes a main concept of
A) BPM.
B) BPR.
C) TQM.
D) six sigma.
27. ________ provide(s) a methodology and tools for dealing with the organization’s ongoing need to revise and
optimize its numerous business processes.
A) CASE tools
B) TQM
C) Business process management
D) Business process redesign
28. Which conversion process introduces the system first to a limited portion of the organization?
A) the limited cutover strategy
B) the phased approach strategy
C) the parallel strategy
D) the pilot study strategy
29. In order, what are the first three steps in BPM?
A) 1. analyzing processes to change, 2. designing the new process, 3. measuring the optimized process.
B) 1. identifying processes for change, 2. analyzing existing processes, 3. designing the new process.
C) 1. identifying processes for change, 2. designing the new process, 3. implementing the new process.
D) 1. analyzing existing processes, 2. identifying processes for change, 3. designing the new process.
30. What is the greatest barrier to successful business process change?
A) usability of implemented solution
B) ineffective project management
C) organizational change
D) selecting the correct process to change
31. Categories of tools for BPM include all of the following except
A) tools to identify and document business processes.
B) tools to integrate existing systems to support business processes’ improvements.
C) tools to automate business processes.
D) tools to test the security of business processes.
32. Which process develops a detailed description of the functions that a new information system must perform?
A) systems design
B) requirements analysis
C) test plan development
D) feasibility study
33. Systems design
A) describes what a system should do to meet information requirements.
B) identifies which users need what information, where, when and how.
C) is concerned with the logical view of the system solution.
D) shows how the new system will fulfill the information requirements.
34. What is the purpose of responsive Web design?
A) It enables Web sites to customize design according to user preferences.
B) It allows Web sites to respond quickly to changing user needs.
C) It allows one Web site to serve different platforms, such as tablets, PCs, and mobile phones.
D) It enables Web sites to customize content based on user location and preferences.
35. Transferring data from a legacy system to the new system would be defined by which category of system
design specifications?
A) conversion
B) input
C) manual procedures
D) database
36. Which of the following is not an example of fourth generation development tools?
A) very high–level programming language
B) report generator
C) Microsoft Excel
D) graphics software, such as Photoshop
37. The entire system–building effort is driven by
A) user information requirements.
B) the information value chain.
C) organizational change.
D) feasibility studies.
38. Unit testing
A) includes all the preparations for the series of tests to be performed on the system.
B) tests the functioning of the system as a whole in order to determine if discrete modules will function
together as planned.
C) provides the final certification that the system is ready to be used in a production setting.
D) tests each program separately.
39. System testing
A) includes all the preparations for the series of tests to be performed on the system.
B) provides the final certification that the system is ready to be used in a production setting.
C) tests the functioning of the system as a whole in order to determine if discrete modules will function
together as planned.
D) tests each program separately.
40. Acceptance testing
A) tests each program separately.
B) includes all the preparations for the series of tests to be performed on the system.
C) tests the functioning of the system as a whole in order to determine if discrete modules will function
together as planned.
D) provides the final certification that the system is ready to be used in a production setting.
41. In a parallel conversion strategy, the new system
A) is introduced in stages.
B) and the old are run together.
C) replaces the old one at an appointed time.
D) is tested by an outsourced company.
42. In the direct cutover conversion strategy, the new system
A) replaces the old one at an appointed time.
B) is tested by an outsourced company.
C) is introduced in stages.
D) and the old are run together.
43. Changes in hardware, software, documentation, or production to a production system to correct errors, meet
new requirements, or improve processing efficiencies are termed
A) production.
B) compliance.
C) acceptance.
D) maintenance.
44. In what stage of systems development are design specifications created?
A) systems analysis
B) systems design
C) conversion
D) testing
45. The primary tool for representing a system’s component processes and the flow of data between them is the
A) data dictionary.
B) user documentation.
C) process specifications diagram.
D) data flow diagram.
46. An entire information system is broken down into its subsystems by using
A) structured diagrams.
B) low–level data flow diagrams.
C) process specifications.
D) high–level data flow diagrams.
47. To understand and define the contents of data flows and data store, system builders use
A) user documentation.
B) process specifications diagrams.
C) a data dictionary.
D) data flow diagrams.
48. To show each level of a system’s design, its relationship to other levels, and its place in the overall design
structure, structured methodologies use
A) Gantt and PERT charts.
B) process specifications.
C) structure charts.
D) data flow diagrams.
49. In object–oriented development
A) the class is used as the basic unit of systems analysis and design.
B) processing logic resides within objects.
C) an object is a collection of data that is acted on by external processes.
D) a strict, step–by–step development process is essential.
50. In an object–oriented development framework for a university, how would the classes Degree, Mathematics,
and Physics be related?
A) Degree would be a sister class to Mathematics and Physics.
B) Degree is a superclass to Mathematics and Physics.
C) Degree would be a subclass to Mathematics and Physics.
D) Mathematics and Physics would be ancestors to Degree.
51. Object–oriented modeling is based on the concepts of
A) class and inheritance.
B) objects and relationships.
C) objects and inheritance.
D) classes and objects.
52. Object–oriented development could potentially reduce the time and cost of writing software because
A) a single user interface object can be used for the entire application.
B) object–oriented programming requires less training.
C) objects are reusable.
D) iterative prototyping is not required.
53. CASE tools automate
A) creating data dictionaries.
B) documentation.
C) code generation.
D) all of the above.
54. The oldest method for building information systems is
A) component–based development.
B) object–oriented development.
C) prototyping.
D) the systems development lifecycle.
55. In the traditional systems development lifecycle, end users
A) are important and ongoing members of the team from the original analysis phase through maintenance.
B) are limited to providing information requirements and reviewing the technical staff’s work.
C) are important only in the testing phases.
D) have no input.
56. In which type of systems building are the development stages organized so that tasks in one stage are
completed before the tasks in the next stage begin?
A) RAD
B) traditional
C) prototyping
D) all of the above
57. As a technical project manager, you have decided to propose implementing a prototyping methodology for a
small Web–based design project. What is the order of steps you will follow in this project?
A) Define the requirements, develop solutions, select the best prototype, and implement the prototype.
B) Identify user requirements, develop the prototype, use the prototype, revise and enhance the
prototype.
C) Define the requirements, develop the prototype, revise and enhance the prototype.
D) Develop the prototype; use the prototype; revise and enhance the prototype.
58. You are an IT project manager for an advertising firm. The firm wishes to create an online tool that will be
used to survey focus group reactions to products in development. The most important consideration for the
firm is being able to offer the tool as soon as possible as a new corporate service. However, you know that
many of the senior managers that are business owners of this project have difficulty in understanding
technical or software development issues, and are likely to change their requirements during the course of
development. What development method would be most successful for this project?
A) RAD
B) end–user development
C) prototyping
D) JAD