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78) ________ teams have been found to have a positive effect on productivity and attitudes of
control, yet no impact on job satisfaction or organizational commitment.
A) Project
B) Cross-functional
C) Work
D) Self-managed
E) Virtual
79) At which stage in Tuckman’s Model, is trust low?
A) forming
B) storming
C) norming
D) performing
E) adjourning
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80) Beau was leading a project when a conflict erupted. He did not know what to do, so he did
nothing, which allowed Noel to emerge as the leader. This group was still in the________ stage.
A) forming
B) storming
C) norming
D) performing
E) adjourning
81) It was the third meeting, but the group had finally agreed on the roles for each member. Cathy
felt good about how things were progressing. It seemed that the conflicts had been resolved; Bella
and Lewis had actually arrived on time with their tasks completed. Cathy felt they were now a
team. They were now in the ________ stage.
A) forming
B) norming
C) performing
D) adjourning
E) storming
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82) How is mutual accountability fostered?
A) Team leaders have authority over how goals are met.
B) Team members share accountability for the work.
C) Individuals take ownership of information.
D) Managers have knowledge related to the work.
E) Supervisors have discretion over resources used.
83) Finn likes it when her days are unpredictable and filled with problems to solve. She thrives on
solving puzzles and then testing out the different solutions in search of the “right fit.” How would
you describe Finn’s personality?
A) She is extremely conscientious.
B) She is very trusting and open.
C) She is not very extraverted and willing to change.
D) She has a low tolerance for working in teams.
E) She has a high tolerance for uncertainty.
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84) If you have a team that is low on conscientiousness, which of the following would you
recommend?
A) They need to engage in team reflectivity.
B) They need a team charter.
C) They need to follow the norms they created.
D) They need to give each member a voice.
E) They need to define the task and maintenance roles.
85) Which of the following is an example of a dysfunctional conflict?
A) two colleagues loudly discussing how to move forward on a project
B) a manager telling an employee that his work visa can be revoked at anytime
C) a small group anxiously sharing an idea with a new manager
D) meeting members openly discussing divergent perspectives
E) a younger and older employee assigned to work on a project
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86) Becoming a team member requires you to integrate your efforts with others in the pursuit of
achieving a common goal. Which of the following actions may require you to sacrifice your
individual recognition in the process?
A) bringing positive emotions to the team
B) supporting team members
C) leading by example
D) spontaneous collaboration
E) committing to the team
87) How is collaboration different from teamwork?
A) Collaboration requires some formal structure.
B) There is no difference; it is the same thing.
C) Collaboration needs a team leader, agendas for meetings, and organization.
D) Having the same perspective is essential for collaboration.
E) Collaboration is more spontaneous, less structured, and less hierarchical.
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88) This question contains two parts; be sure to answer both.
First, what benefits can teamwork achieve?
Second, suppose the dean of your college or university asked you to assemble a team of five people
(plus yourself) to examine the parking problem on campus (too many students, not enough parking
spaces). Describe five people you would choose to be on your team, explaining why each is
qualified to serve on the team.
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89) This question contains two parts; be sure to answer both.
First, define a virtual team and explain some of its benefits.
Second, suppose you are the leader of a virtual team that writes test questions for the SAT test.
Your team is composed of six members who live and work in three different countries—question
writers, question testers, and administrative assistants. What are some of the challenges you might
face in leading the team, and what techniques might you use to face those challenges?
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90) This question contains two parts; be sure to answer both.
First, explain the five stages of group development.
Second, imagine you are assembling a work group whose goal is to create a business model for a
transportation service that will compete with taxis, limousines, Uber, and Lyft. Discuss what you
would do to facilitate group development at each stage.
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91) Explain how the development of car-sharing services in major urban areas, such as ZipCar,
punctuated the equilibrium for well-established car-rental companies like Hertz and Avis. Note:
With ZipCar, people pay a monthly fee to join the service; they can then reserve cars by the hour or
by the day, and pick them up in convenient locations. The process is much easier, with much less
hassle, than going through a traditional car-rental company.
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92) This question contains two parts; be sure to answer both.
First, name at least four of the major considerations when building a group into an effective team.
Next, imagine that you are building a team of eight people who will design a new type of baby
stroller with a built-in entertainment system that will allow the baby to listen to music. Explain
how you would apply each of these considerations as you build your team.
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93) This question contains two parts; be sure to answer both.
First, describe the relationship between the amount of conflict in a department or organization and
that department or organization’s performance. At what level of conflict is performance
maximized?
Second, suppose that you are the manager of a store that sells medical supplies. You see three
major sources of conflict at the store: (1) many of the staff members who work the front desk do
not like one another, (2) those who stock the shelves and work with the customers are resentful that
they are not paid more, and (3) all employees are required to work nights and weekends, which
cuts into their family and personal time. Explain how you would manage each source of conflict.
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94) This question contains two parts; be sure to answer both.
First, explain the conflict-handling styles a manager might adopt and the circumstances under
which each style is appropriate.
Next, imagine that you run a small diner that serves breakfast and lunch. A major company, with
thousands of employees, has moved into the neighborhood. You need to open your diner two hours
earlier each day (at 5 a.m. instead of 7 a.m.), but the staff is unwilling to come into work so early,
and many have refused to do so. Which method would you use to manage the conflict? Explain the
rationale for your solution.
Answer: The five styles are:
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95) This question contains two parts; be sure to answer both.
First, list the four devices for stimulating constructive conflict.
Next, suppose that you own a small hardware store in the downtown area. You have watched your
business get drained away by huge retailers like The Home Depot and Lowe’s. You decide you
want to “explode” your business model and make some drastic changes. Explain how you would
use two of these devices within your organization to brainstorm a way to remain in business and
return to profitability.
96) List and explain the three main types of conflict in the workplace.
97) What are the differences between groups and teams? Provide an example of each in order to
illustrate their differences.
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98) This question contains two parts; be sure to answer both.
First, list and describe five basic behaviors that enable a manager to work on disagreements and
keep them from flaring into out-of-control personality conflicts.
Second, suppose that you are dealing with a very unhappy assistant. He has worked for you for
three years, and he has done excellent work, going above and beyond the call of duty. However,
the company has placed a freeze on hiring and promotions, and for the last three years no employee
has received more than a 2 percent raise. Your assistant is frustrated at his ever-increasing
workload, and he wants to be promoted to a position with more responsibility and creativity. You
suspect that he may be looking for another job. Which of the behaviors that you listed would you
use to manage the conflict with your assistant? Be specific, and explain your answer.
99) This question contains two parts; be sure to answer both.
First, define conflict and distinguish between dysfunctional conflict (bad) and functional conflict
(good).
Second, imagine that you manage a high-volume bar/restaurant with many different types of
employees: servers, hosts and hostesses, bartenders, bussers, cooks, porters, and so on. Explain
two types of dysfunctional conflict that you might encounter in the restaurant, as well as two types
of functional conflict. How would you resolve the dysfunctional conflict and use the functional
conflict to the advantage of the employees and the restaurant?
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100) Think back on a time you were part of a team and describe how you will become a more
effective team member in the future. What did you do wrong or right?