76. Acknowledging the existence of conflict but downplaying its importance is known as _____.
a.
confrontation
b.
compromise
c.
stimulation
d.
soldiering
e.
smoothing
e
Easy
p. 414
77. Which of the following is a conflict resolution technique that requires a reasonable degree of maturity and uses
a direct approach of addressing the conflict and working together to resolve it?
a.
Confrontation
b.
Compromise
c.
Smoothing
d.
Soldiering
e.
Stimulating
a
Easy
p. 414
Challenging
p. 414
78. Which of the following techniques is most effective at resolving or significantly reducing conflict?
a.
Confrontation
b.
Stimulation
c.
Smoothing
d.
Avoidance
e.
Soldiering
a
Moderate
p. 414
79. _____ is striking a middle-range position between two extremes when resolving conflict.
a.
Confrontation
b.
Compromise
c.
Smoothing
d.
Avoidance
e.
Stimulation
Easy
p. 414
80. Interpersonal problem solving refers to the resolution of conflict using _____.
a.
avoidance
b.
smoothing
c.
compromise
d.
confrontation
e.
negotiation
81. Which of the following approaches to negotiation focuses on the context within which negotiation takes place?
a.
Cognitive approach
b.
Game theory
c.
Demographic characteristics
d.
Individual differences
e.
Situational characteristics
e
Situational characteristics are the context within which negotiation takes place.
Moderate
p. 415
MGMT.GRIF.16. 13-5 – LO: 13-5
United States – BUSPROG: Analytic
United States – AK – DISC: Group Dynamics
Negotiation
Bloom’s: Comprehension
Digital Story: Connect
82. Which of the following is true of game theory?
a.
b.
c.
d.
Easy
p. 414
MGMT.GRIF.16. 13-4 – LO: 13-4
United States – BUSPROG: Analytic
United States – AK – DISC: Group Dynamics
Managing Conflict in Organizations
Bloom’s: Knowledge
Digital Story: Engage
e.
83. _____ is a technique used to study negotiation that requires for every alternative and outcome to be analyzed with
probabilities and numerical outcomes.
a.
Situational characterization
b.
Fixed-sum negotiation
c.
Demographic characterization
d.
The cognitive approach
e.
Game theory
p. 415
MGMT.GRIF.16. 13-5 – LO: 13-5
United States – BUSPROG: Analytic
United States – AK – DISC: Group Dynamics
Bloom’s: Comprehension
Digital Story: Connect
84. _____ was developed by economists using mathematical models to predict the outcome of negotiation situations.
a.
The cognitive approach
b.
Individual differences theory
c.
Game theory
d.
The situational characteristics approach
e.
Rationality theory
p. 415
MGMT.GRIF.16. 13-5 – LO: 13-5
United States – BUSPROG: Reflective Thinking
United States – AK – DISC: Group Dynamics
Bloom’s: Comprehension
Digital Story: Connect
85. Which of the following approaches to negotiation tries to predict how and when negotiators will make departures from
perfect rationality?
a.
Situational characterization
b.
The demographic approach
c.
Game theory
d.
The cognitive approach
e.
Machiavellianism
p. 416
MGMT.GRIF.16. 13-5 – LO: 13-5
United States – BUSPROG: Analytic
United States – AK – DISC: Group Dynamics
Bloom’s: Comprehension
Digital Story: Connect
86. Two or more people who interact regularly to accomplish a purpose are known as a(n) _____.
purpose or goal.
p. 394
MGMT.GRIF.16. 13-1 – LO: 13-1
United States – BUSPROG: Analytic
United States – AK – DISC: Group Dynamics
Groups and Teams in Organizations
p. 415
MGMT.GRIF.16. 13-5 – LO: 13-5
United States – AK – DISC: Group Dynamics
Bloom’s: Knowledge
Digital Story: Engage
87. The advertising department at a technology firm is an example of a(n) _____ group.
MGMT.GRIF.16. 13-1 – LO: 13-1
United States – BUSPROG: Reflective Thinking
United States – AK – DISC: Group Dynamics
Groups and Teams in Organizations
Bloom’s: Application
Digital Story: Perform
88. The stage of group development in which members lack unity and interaction patterns are uneven is known as _____.
the storming stage, there may be a general lack of unity and uneven interaction patterns.
MGMT.GRIF.16. 13-1 – LO: 13-1
United States – BUSPROG: Analytic
United States – AK – DISC: Group Dynamics
Groups and Teams in Organizations
Bloom’s: Comprehension
Digital Story: Connect
89. _____ is the last stage of group or team development.
MGMT.GRIF.16. 13-1 – LO: 13-1
United States – AK – DISC: Group Dynamics
Groups and Teams in Organizations
Bloom’s: Knowledge
Digital Story: Engage
90. The _____ is the set of defined roles and interrelationships among those roles that the group members define
and accept.
Bloom’s: Knowledge
Digital Story: Engage
91. _____ is norm conformity that occurs as a person makes the transition from being an outsider to being an insider in an
organization.
MGMT.GRIF.16. 13-2 – LO: 13-2
United States – BUSPROG: Analytic
United States – AK – DISC: Group Dynamics
Characteristics of Groups and Teams
Bloom’s: Knowledge
Digital Story: Engage
92. Xuan and Emilio, both of whom work in the purchasing department, argue constantly about which supplier provides
the best raw materials. This is an example of _____ conflict.
MGMT.GRIF.16. 13-3 – LO: 13-3
United States – BUSPROG: Reflective Thinking
United States – AK – DISC: Group Dynamics
Interpersonal and Intergroup Conflict
Bloom’s: Application
Digital Story: Perform
93. When the project management and creative departments at an advertising agency disagree over the proposed budget
for an upcoming project, there is _____ conflict.
role structure
MGMT.GRIF.16. 13-2 – LO: 13-2
United States – BUSPROG: Analytic
United States – AK – DISC: Group Dynamics
Characteristics of Groups and Teams
Bloom’s: Knowledge
Digital Story: Engage
94. _____ is the process in which two or more parties reach agreement on an issue even though they have different
preferences regarding that issue.
95.
Thomas wants to buy a top-of-the-line chimney. Regina wants to buy an inexpensive chimney. They decide to buy
a chimney that is priced neither too high nor too low. This approach to conflict resolution is called _____.
96. Identify and define the types of groups in organizations.
97. Differentiate between formal and informal leaders.
98. Discuss the cognitive approach to negotiation.
Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
a.
Interrole conflict
b.
Intrarole conflict
c.
Role overload
d.
Cohesiveness
e.
Socialization
f.
Norms
DIFFICULTY:
Easy
REFERENCES:
p. 403-407
LEARNING OBJECTIVES:
MGMT.GRIF.16. 13-2 – LO: 13-2
NATIONAL STANDARDS:
United States – BUSPROG: Analytic
STATE STANDARDS:
United States – AK – DISC: Group Dynamics
TOPICS:
Characteristics of Groups and Teams
KEYWORDS:
Bloom’s: Knowledge
NOTES:
Digital Story: Engage
99. Standards of behavior accepted and expected by a group
ANSWER:
POINTS:
100. Moving from outsider to insider in a group
ANSWER:
e
POINTS:
101. Conflicting signals from different sources in the same role
ANSWER:
POINTS:
102. Conflict between team roles and one’s permanent role in a functional group
ANSWER:
a
POINTS:
103. Extent to which members are loyal and committed to a group
POINTS:
DIFFICULTY:
Moderate
REFERENCES:
p. 416
LEARNING OBJECTIVES:
MGMT.GRIF.16. 13-5 – LO: 13-5
NATIONAL STANDARDS:
United States – BUSPROG: Analytic
STATE STANDARDS:
United States – AK – DISC: Group Dynamics
TOPICS:
Negotiation
KEYWORDS:
Bloom’s: Comprehension
NOTES:
Digital Story: Connect
104. Expectations for the role exceed the individual’s capabilities
ANSWER:
c
POINTS:
Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
a.
Group cohesiveness will increase
b.
Group cohesiveness will decrease
c.
Group cohesiveness will remain unchanged
DIFFICULTY:
Challenging
REFERENCES:
p. 407
LEARNING OBJECTIVES:
MGMT.GRIF.16. 13-2 – LO: 13-2
NATIONAL STANDARDS:
United States – BUSPROG: Reflective Thinking
STATE STANDARDS:
United States – AK – DISC: Group Dynamics
TOPICS:
Characteristics of Groups and Teams
KEYWORDS:
Bloom’s: Application
NOTES:
Digital Story: Perform
105. George announces a competition for a new website design, with one winner to be chosen from his
technology support group.
ANSWER:
POINTS:
106. Amanda’s training staff has doubled in the last two years.
ANSWER:
POINTS:
107. In the last quarter, Michael’s group has achieved higher sales than any other sales group in the corporation.
ANSWER:
a
POINTS:
108. Bianca gives the task of redesigning the company’s information flow to two different groups and asks each group
to come up with the best idea.
ANSWER:
a
POINTS:
109. Tom’s group had good, but not great, performance evaluations after their most recent project.
ANSWER:
c
POINTS:
110. Krista, a member of the firm’s Community Board, believes the board should focus more on education,
while Gretchen, another member, wants to focus on environmental cleanup.
ANSWER:
POINTS:
ANSWER:
POINTS:
111. Within the human resources department, Valerie talks forcefully about every issue, often arguing until
her suggestions are adopted.
112. Nelida’s quality assurance group meets only rarely.