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Management, 9e (Kinicki)
Chapter 13 Groups and Teams: Increasing Cooperation, Reducing Conflict
1) A group is defined as two or more freely interacting individuals who share norms, share goals,
and have a common identity.
2) Thirty-two new employees from Market Enterprises are attending orientation, receiving
information about company policies, and filling out various forms. These employees comprise a
group.
3) The majority of workplace learning is informal.
4) During the storming stage of Tuckman's five-stage model, the leader of a team should allow
members the empowerment they need to concentrate on solving problems and completing the
assigned task.
5) An example of a maintenance role is an initiator, someone who suggests new goals or ideas.
6) Norms are typically explicit and are often discussed openly.
7) Conflict is a process in which one party perceives that its interests are being opposed or
negatively affected by another.
8) A moderate level of conflict can induce creativity and initiative, thereby raising performance.
9) Andrew and Kane went to the same college, and they have never liked each other. Andrew
thinks Kane is a loudmouth, while Kane thinks Andrew is arrogant and self-impressed. If Andrew
and Kane end up working for the same company, they are likely to experience a multicultural
conflict.
10) Devil's advocacy is the process of assigning someone to play the role of critic to voice possible
objections to a proposal.
11) Which of the following is the best way to manage virtual teams?
A) Make sure that the majority of your team members are junior-level staffers who have no more
than a year's tenure at the company.
B) Check in regularly, but resist the urge to micromanage.
C) Require all team members to work on the same schedule—say, Monday through Friday, from 9
a.m. until 6 p.m.
D) Meet with each individual member of the team at least twice a week.
E) Avoid face-to-face communication and convey information primarily through e-mail and texts.
12) In managing virtual workers, a manager should
A) give directions only by phone or in person.
B) make sure the worker is keeping to a fixed schedule of hours.
C) set goals that focus on team members' personal enrichment.
D) meet regularly, face-to-face.
E) set up large teams composed of employees from different departments across the organization.
13) Which of the following is NOT a benefit of teamwork in an organization?
A) increased speed
B) increased stress
C) reduced costs
D) improved workplace cohesiveness
E) reduced destructive internal competition
14) Two or more freely interacting individuals who share norms, share goals, and have a common
identity form a
A) cluster.
B) self-managing work team.
C) group.
D) quality circle.
E) collaborative unit.
15) A ________ is a small group of people with complementary skills who are committed to a
common purpose, performance goals, and approach for which they hold themselves mutually
accountable.
A) quality circle
B) group
C) panel
D) collaborative unit
E) team
16) A(n) ________ group is created to do something productive for the organization and is headed
by a leader. For example, this group may be created to develop a new line of skin-care products
specifically for people with sensitive skin.
A) dynamic
B) informal
C) normative
D) formal
E) network
17) Amber organized several teachers to discuss the school's interior painting scheduled for the
summer. They looked at several brands and heard a presentation by a designer who then helped
them choose a color palette to recommend to school administrators. In this instance, the teachers
made up a(n)
A) self-managed team.
B) formal group.
C) cross-functional team.
D) informal group.
E) virtual team.
18) Which of the following is true of informal groups?
A) Informal groups have appointed leaders.
B) A temporary committee is an example of an informal group.
C) Members of an informal group are assigned to it by the skills they possess.
D) Informal groups can advance or undercut the plans of formal groups.
E) Informal groups are primarily created to solve an organizational problem.
19) In all but the worst weather, Sarah and three coworkers met each day at 12:45 to walk the river
trail behind their office building. The four coworkers are an example of a(n)
A) continuous improvement team.
B) formal group.
C) self-managed team.
D) virtual team.
E) informal group.
20) A team composed of people from different departments who are pursuing a common objective
is called a ________. For example, Hasbro may bring together employees from manufacturing,
design, sales, marketing, and market research to brainstorm new board games for adults.
A) quality circle
B) problem-solving team
C) virtual team
D) cross-functional team
E) workforce
21) Ronin is on a(n) ________ team that consists of members who work together over time and
distance via electronic media to combine effort and achieve common goals.
A) remote
B) E-
C) self-managed
D) virtual
E) quality improvement
22) At Parks and Helms Designers, a group of architects are developing the first drawings for a
proposed multiuse office development in an older section of a large city that is being revitalized.
What type of work team is this group?
A) virtual team
B) production team
C) product team
D) project team
E) advice team
23) Self-managed teams are groups of workers who have been given ________ for their task
domains.
A) individual incentives
B) reduced responsibility
C) administrative oversight
D) complete freedom
E) no technology
24) Administrative oversight given to self-managed teams does NOT typically include
A) work scheduling.
B) customer interaction.
C) shop-floor procedures.
D) customer service.
E) hiring and firing.
25) When using a self-managed team, a manager should
A) delegate administrative oversight of work scheduling and customer interaction.
B) control the team's staffing and scheduling.
C) offer lucrative individual bonuses.
D) allow members to fire their team members.
E) provide elaborate retreats for team discussions.
26) Which of the following is NOT one of the five stages of team development?
A) norming
B) storming
C) performing
D) adjourning
E) reforming
27) What question does a group ask during the forming stage of group development?
A) What's next?
B) Why are we here?
C) Can we do the job properly?
D) Why are we fighting about who does what?
E) Can we agree on roles and work as a team?
28) During the forming stage of a group or team, the leader should
A) allow people to socialize.
B) establish permanent control.
C) empower team members.
D) encourage disagreement.
E) work through team conflicts.
29) ________, the second stage of team development, is characterized by the emergence of
individual personalities and roles and conflicts within the group.
A) Norming
B) Forming
C) Storming
D) Performing
E) Adjourning
30) The group development stage in which individuals test the leader's policies and assumptions as
they try to determine how they fit into the power structure is the ________ stage.
A) forming
B) norming
C) performing
D) storming
E) adjourning
31) Nick's team was not making much progress on defining a new production process. Tarek was
being very uncooperative. He did not agree with Nick's direction, and he has not completed his
tasks. This team is in what stage of group development?
A) performing
B) storming
C) adjourning
D) forming
E) norming
32) During the ________ stage of team development, close relationships develop as unity and
harmony emerge.
A) norming
B) storming
C) performing
D) forming
E) adjourning
33) Which question do individuals ask during the norming stage of group development?
A) How do I fit in here?
B) What do the others expect me to do?
C) How can I best perform my role?
D) What's next?
E) What's my role here?
34) The stage of team development during which a group sets guidelines about issues like
attendance and punctuality is the ________ stage.
A) forming
B) storming
C) norming
D) adjourning
E) performing
35) How do groups make it through storming?
A) They develop groupthink.
B) Someone wins the political battle and dominates the group.
C) They work together until the work gets done.
D) A respected member challenges the group to resolve power struggles.
E) The focus generally is on social loafing.
36) The principal by-product of the norming stage of team development is
A) adjournment.
B) uncertainty.
C) empowerment.
D) conflict.
E) group cohesiveness.
37) ________ is a "we feeling" that binds group members together.
A) Group cohesiveness
B) Groupthink
C) Norming
D) Social loafing
E) Maintenance
38) Because hard feelings about group leadership and assignments have passed, the members of
Maya's group now seem to be relating much better. At the meeting tomorrow, she should take
advantage of this moment by
A) encouraging members to voice disagreements.
B) helping the team identify group goals and values.
C) helping people get to know one another.
D) empowering the members.
E) throwing a thank-you party.
39) In the performing stage of group development, members
A) prepare for disbandment.
B) develop close relationships.
C) test the leader's policies.
D) concentrate on solving problems and completing tasks.
E) hold back to see what will happen.
40) During the performing stage of team development, the group answers the question
A) "Can we agree on roles and work as a team?"
B) "Why are we here?"
C) "Why are we fighting?"
D) "Who's in charge?"
E) "Can we do the job properly?"
41) Lamar led a team that just finished up a very challenging research project that will assist
management in developing long-range plans. Despite the stress of the past few months, most
participants seem sad the project ended. Now Lamar should
A) emphasize unity.
B) have an awards ceremony.
C) get the group disbanded quickly to free people up for new things.
D) provide opportunities for people to get to know one another better now.
E) ensure those members can work on similar tasks going forward.
42) Which of the following is NOT considered an essential consideration in building a group into
an effective team?
A) trust
B) collaboration
C) roles
D) unanimity
E) norms
43) Individuals are said to be collaborating when
A) they have reciprocal faith in others' intentions and behaviors.
B) they have a sense of togetherness and unity.
C) they have ceased to be competitive with one another and prefer harmony.
D) their motivation comes from a desire to please a supervisor or the seeking of a tangible reward.
E) they are sharing information and coordinating efforts to achieve a collective outcome.
