NOTES:
Digital Story: Perform
46. _____ conflict results from a discrepancy between the role requirements and the individual’s personal values,
attitudes, and needs.
a.
Interrole
b.
Intrarole
c.
Group–role
d.
Intrasender
e.
Person–role
47. When one gets conflicting information about a project from his/her boss and team, he/she will most likely experience
_____ conflict.
a.
intrasender
b.
person-role
c.
intrarole
d.
group-role
e.
intragroup
ANSWER:
c
within the context of the same role.
POINTS:
DIFFICULTY:
Moderate
REFERENCES:
p. 403
MGMT.GRIF.16. 13-2 – LO: 13-2
United States – BUSPROG: Reflective Thinking
United States – AK – DISC: Group Dynamics
TOPICS:
Characteristics of Groups and Teams
KEYWORDS:
Bloom’s: Application
NOTES:
Digital Story: Perform
48. Many working women who try to combine the roles of mother, wife, professional, and civic leader complain about
having to be superwomen. This is likely an expression of feelings of ______.
a.
role conformity
b.
role ambiguity
c.
role illegitimacy
ANSWER:
e
POINTS:
DIFFICULTY:
Easy
REFERENCES:
p. 403
MGMT.GRIF.16. 13-2 – LO: 13-2
United States – BUSPROG: Analytic
United States – AK – DISC: Group Dynamics
TOPICS:
Characteristics of Groups and Teams
KEYWORDS:
Bloom’s: Knowledge
NOTES:
Digital Story: Engage
d.
role overload
e.
role reversal
49. When a manager gives an employee several major assignments at once, thereby increasing the person’s
regular workload, the employee is most likely to experience _____.
a.
b.
c.
d.
e.
c
Moderate
p. 403
MGMT.GRIF.16. 13-2 – LO: 13-2
United States – BUSPROG: Analytic
United States – AK – DISC: Group Dynamics
Characteristics of Groups and Teams
Bloom’s: Comprehension
Digital Story: Connect
50. If a person is told to do something unethical or illegal, or if the work is distasteful, _____ conflict is likely.
a.
person–role
b.
intersender
c.
interrole
d.
intergroup
e.
group-role
a
Person–role conflict results from a discrepancy between the role requirements and the
Moderate
p. 403
MGMT.GRIF.16. 13-2 – LO: 13-2
United States – BUSPROG: Reflective Thinking
United States – AK – DISC: Group Dynamics
Characteristics of Groups and Teams
Bloom’s: Application
Digital Story: Perform
51. The standards of behavior that a group accepts for and expects of its members are called _____.
a.
norms
b.
roles
c.
rules
d.
customs
e.
values
a
Easy
p. 405
MGMT.GRIF.16. 13-2 – LO: 13-2
United States – BUSPROG: Analytic
United States – AK – DISC: Group Dynamics
Characteristics of Groups and Teams
Bloom’s: Knowledge
Digital Story: Engage
52. State University has 106 professors. Ninety-eight of them are Democrats. The eight Republicans are all in the same
department, which gets ostracized by the others. This example shows pressure for:
a.
norm conformity.
b.
group cohesiveness.
c.
norm generalization.
d.
norm variation.
e.
role reversal.
a
Challenging
p. 406
MGMT.GRIF.16. 13-2 – LO: 13-2
United States – BUSPROG: Reflective Thinking
Moderate
p. 403
MGMT.GRIF.16. 13-2 – LO: 13-2
United States – BUSPROG: Analytic
United States – AK – DISC: Group Dynamics
Characteristics of Groups and Teams
Bloom’s: Comprehension
Digital Story: Connect
53. Sarah is an unofficial leader of a group. When she makes an outlandish proposal, everyone takes it seriously. But
if Bill, another member of the group, had proposed the same thing, he would have been ridiculed. This is an example of
_____.
a.
norm assimilation
b.
norm generalization
c.
norm conformity
d.
norm variation
e.
norm reciprocity
Challenging
p. 406
MGMT.GRIF.16. 13-2 – LO: 13-2
United States – BUSPROG: Reflective Thinking
United States – AK – DISC: Group Dynamics
Characteristics of Groups and Teams
Bloom’s: Application
Digital Story: Perform
54. Sports teams travel together. They compete against other teams. This increases their _____.
a.
diversity
b.
role structure
c.
norm generalization
d.
cohesiveness
e.
informal leadership
the more likely the group is to become cohesive.
Moderate
p. 407
MGMT.GRIF.16. 13-2 – LO: 13-2
United States – BUSPROG: Reflective Thinking
United States – AK – DISC: Group Dynamics
Characteristics of Groups and Teams
Bloom’s: Application
Digital Story: Perform
United States – AK – DISC: Group Dynamics
Characteristics of Groups and Teams
Bloom’s: Application
Digital Story: Perform
55. Which of the following factors tends to increase group cohesiveness?
a.
Large group size
b.
Disagreement on goals
c.
Intragroup competition
d.
Domination by one member
e.
Intergroup competition
56. A newcomer in an organization gradually begins to learn the company norms such as dress codes, working hours,
and interpersonal relations. This process is known as _____.
a.
overload
b.
socialization
c.
assimilation
d.
communization
e.
soldiering
Moderate
p. 407
MGMT.GRIF.16. 13-2 – LO: 13-2
United States – BUSPROG: Analytic
United States – AK – DISC: Group Dynamics
Characteristics of Groups and Teams
Bloom’s: Comprehension
Digital Story: Connect
57. At the Olympics, “dream teams” have frequently failed to win the gold medal. These teams usually have a number of
great players who are, nevertheless, uncomfortable with the prospect of sharing their victory. This is an example of
decreasing cohesiveness due to:
a.
large group size.
b.
disagreement on goals.
c.
intragroup competition.
e
Moderate
p. 407
MGMT.GRIF.16. 13-2 – LO: 13-2
United States – BUSPROG: Analytic
United States – AK – DISC: Group Dynamics
Characteristics of Groups and Teams
Bloom’s: Comprehension
Digital Story: Engage
d.
domination by one member.
e.
unpleasant experiences.
58. Which of the following is true of group or team cohesiveness?
a.
Cohesiveness tends to decline as a group increases in size.
b.
As a team becomes more cohesive, its members stop conforming to norms.
c.
Intragroup competition increases cohesiveness.
d.
Intergroup competition reduces cohesiveness.
e.
Team performance is independent of cohesiveness.
a
Cohesiveness tends to decline as a group increases in size.
Moderate
p. 408
MGMT.GRIF.16. 13-2 – LO: 13-2
United States – BUSPROG: Analytic
United States – AK – DISC: Group Dynamics
Characteristics of Groups and Teams
Bloom’s: Comprehension
Digital Story: Connect
59. Which of the following factors reduces group cohesiveness?
a.
Intergroup competition
b.
Unpleasant experiences
c.
Opportunities for success
d.
Personal attraction
e.
Interaction
Unpleasant experiences that result from group membership may reduce cohesiveness.
c
group.
Challenging
p. 408
MGMT.GRIF.16. 13-2 – LO: 13-2
United States – BUSPROG: Reflective Thinking
United States – AK – DISC: Group Dynamics
Characteristics of Groups and Teams
Bloom’s: Application
Digital Story: Perform
60. In general, as teams become more cohesive, their members tend to:
a.
become less attracted to the group.
b.
conform more to norms.
c.
become less satisfied with the team.
d.
interact less frequently.
e.
have differing performance norms.
conform more to norms, and become more satisfied with the team.
Moderate
p. 408
MGMT.GRIF.16. 13-2 – LO: 13-2
United States – BUSPROG: Analytic
Characteristics of Groups and Teams
Bloom’s: Comprehension
Digital Story: Connect
61. In the television show Mad Men, Roger has more experience in the organization than Don. However, Don is perceived
as the creative talent that all the customers want on their accounts and the reason for the firm’s success. In this scenario,
Don is the:
a.
formal leader.
b.
informal leader.
c.
task specialist.
d.
maintenance specialist.
e.
veteran.
from referent or expert power.
Challenging
p. 409
MGMT.GRIF.16. 13-2 – LO: 13-2
United States – BUSPROG: Reflective Thinking
United States – AK – DISC: Group Dynamics
Moderate
p. 408
MGMT.GRIF.16. 13-2 – LO: 13-2
United States – BUSPROG: Analytic
United States – AK – DISC: Group Dynamics
Characteristics of Groups and Teams
Bloom’s: Comprehension
Digital Story: Connect
62. A(n) _____ leader is likely to be a person capable of carrying out both task specialist and socioemotional roles
effectively.
a.
situational
b.
coercive
c.
bureaucratic
d.
autocratic
e.
informal
e
Easy
p. 409
MGMT.GRIF.16. 13-2 – LO: 13-2
United States – BUSPROG: Analytic
United States – AK – DISC: Group Dynamics
Characteristics of Groups and Teams
Bloom’s: Comprehension
Digital Story: Connect
63. _____ is based on disagreements between two or more individuals in an organization.
a.
Intergroup conflict
b.
Intersender conflict
c.
Interpersonal conflict
d.
Interrole conflict
e.
Interteam conflict
c
among its members.
Easy
p. 410
MGMT.GRIF.16. 13-3 – LO: 13-3
United States – BUSPROG: Analytic
United States – AK – DISC: Group Dynamics
Interpersonal and Intergroup Conflict
Bloom’s: Knowledge
Digital Story: Engage
Characteristics of Groups and Teams
Bloom’s: Application
Digital Story: Perform
64. Emily thinks Alex is a narcissist who only wants to talk about himself, and therefore tries to avoid him. They have:
a.
intergroup conflict.
b.
pooled interdependencies.
c.
interpersonal conflict.
d.
person-role conflict.
e.
sequential interdependencies.
65. Frequent sources of interpersonal conflict in organizations are _____, when two people distrust each other’s motives,
dislike each other, or for some other reason simply cannot get along.
a.
personality clashes
b.
interdependencies
c.
incompatible goals
d.
scarce resources
e.
changes in environment
a
Easy
p. 410
MGMT.GRIF.16. 13-3 – LO: 13-3
United States – BUSPROG: Analytic
United States – AK – DISC: Group Dynamics
Interpersonal and Intergroup Conflict
Bloom’s: Knowledge
Digital Story: Engage
66. At a large e-commerce company, the logistics team receives the products that are ready to be shipped from the
operations team. These two teams are most likely to experience conflict with one another due to:
Moderate
p. 410
MGMT.GRIF.16. 13-3 – LO: 13-3
United States – BUSPROG: Reflective Thinking
United States – AK – DISC: Group Dynamics
Interpersonal and Intergroup Conflict
Bloom’s: Application
Digital Story: Perform
a.
personality clashes..
b.
different beliefs.
c.
norm variation.
d.
interdependencies.
e.
superordinate goals.
67. Which of the following is true of intergroup conflict?
a.
It occurs among members of the same group.
b.
It often arises from increased group interdependence.
c.
It occurs between organizations and consumer groups.
d.
It is typically reduced by increasing group interdependence.
e.
It can be eliminated by increasing competition for resources.
Moderate
p. 411
MGMT.GRIF.16. 13-3 – LO: 13-3
United States – BUSPROG: Analytic
United States – AK – DISC: Group Dynamics
Interpersonal and Intergroup Conflict
Bloom’s: Comprehension
Digital Story: Connect
68. Honda Motor Company’s plant outside Columbus, Ohio, manufactures cars of all sizes, from the small Civic to the
large Element, and they are all built on the same assembly line. This flexible manufacturing setup allows Honda to adapt
rapidly to consumers’ desires. It should also decrease:
a.
intergroup conflict between marketing and production.
b.
intragroup conflict between marketing and production.
c.
interpersonal conflict between workers in marketing and those in production.
d.
conflict between the organization and its environment.
e.
interorganizational conflict between Honda and its suppliers.
a
Challenging
p. 411
MGMT.GRIF.16. 13-3 – LO: 13-3
United States – BUSPROG: Reflective Thinking
United States – AK – DISC: Group Dynamics
Interpersonal and Intergroup Conflict
Bloom’s: Application
Digital Story: Perform
69. Which of the following is a recommended method for controlling conflict?
a.
Changing established standards
b.
Making more resources available
c.
Hiring outsiders
d.
Initiating confrontation and compromise
e.
Increasing competition among individuals and teams
One method of controlling conflict is to expand the resource base.
Moderate
p. 413
MGMT.GRIF.16. 13-4 – LO: 13-4
United States – BUSPROG: Reflective Thinking
United States – AK – DISC: Group Dynamics
Managing Conflict in Organizations
Bloom’s: Comprehension
Digital Story: Connect
70. Foregoing its usual practice of promoting employees to senior positions, a mid-size technology firm decides to hire an
outsider for the position of vice-president. This move is most likely to _____ conflict.
a.
reduce
b.
control
c.
resolve
d.
eliminate
e.
stimulate
e
Challenging
p. 413
MGMT.GRIF.16. 13-4 – LO: 13-4
United States – BUSPROG: Reflective Thinking
United States – AK – DISC: Group Dynamics
Moderate
p. 411
MGMT.GRIF.16. 13-3 – LO: 13-3
United States – AK – DISC: Group Dynamics
Interpersonal and Intergroup Conflict
Bloom’s: Application
Digital Story: Perform
71. Chandra owns a goods delivery business. When Chandra’s delivery drivers are experiencing a great deal of
interpersonal conflict, Chandra reminds them that cooperation with one another is necessary for the continued profitability
of the firm, and also for their job security. Chandra is controlling conflict by:
a.
expanding the resource base.
b.
using appropriate coordination techniques.
c.
focusing workers’ attention on superordinate goals.
d.
matching personalities and work habits of workers.
e.
changing established procedures.
p. 413
MGMT.GRIF.16. 13-4 – LO: 13-4
United States – BUSPROG: Reflective Thinking
United States – AK – DISC: Group Dynamics
Managing Conflict in Organizations
Bloom’s: Application
Digital Story: Perform
72. Which of the following is a suggested way for managers to stimulate conflict?
a.
Expanding the resource base
b.
Enhancing coordination of interdependence
c.
Setting superordinate goals
d.
Matching personalities and work habits of employees
e.
Changing established procedures
p. 413
MGMT.GRIF.16. 13-4 – LO: 13-4
United States – BUSPROG: Analytic
United States – AK – DISC: Group Dynamics
Managing Conflict in Organizations
Bloom’s: Comprehension
Digital Story: Connect
73. Even though Omar and Eric clash repeatedly, they worked together well enough for their team to have a new product
Managing Conflict in Organizations
Bloom’s: Application
Digital Story: Perform
ready for release sooner than predicted. Omar and Eric used _____ to control their conflict.
a.
avoidance
b.
compromise
c.
confrontation
d.
superordinate goals
e.
smoothing
74. Managers can stimulate conflict by:
a.
focusing employee attention on superordinate goals.
b.
matching personalities and work habits of employees.
c.
placing employee groups in competitive situations.
d.
expanding the resource base of the organization.
e.
enhancing coordination of interdependence.
c
groups in competitive situations.
Moderate
p. 413
MGMT.GRIF.16. 13-4 – LO: 13-4
United States – BUSPROG: Analytic
United States – AK – DISC: Group Dynamics
Managing Conflict in Organizations
Bloom’s: Comprehension
Digital Story: Connect
75. Mary knows that Akua and Dominik have a shared personal history, as a result of which the two men do not work well
together. Mary assigns the two men separate work areas. She is controlling conflict by:
a.
expanding the resource base.
b.
using appropriate coordination techniques.
c.
focusing employees’ attention on higher-level goals.
d.
matching personalities and work habits of employees.
e.
increasing competition among individuals.
conflict.
Moderate
p. 413
MGMT.GRIF.16. 13-4 – LO: 13-4
United States – BUSPROG: Reflective Thinking
United States – AK – DISC: Group Dynamics
Managing Conflict in Organizations
Bloom’s: Application
Digital Story: Perform