61) The EEOC is responsible for dealing with problems that involve ________.
A) education
B) discrimination
C) sexual harassment
D) job performance
62) At a minimum, a behavior must be ________ to qualify as sexual harassment.
A) unethical
B) violent
C) threatening
D) unwelcome
63) Mangia, a gourmet pizza chain, is planning to expand beyond the Northeast to other areas of
the United States. They expect to make menu modifications to reflect ________.
A) norms
B) subcultures
C) mores
D) attitudes
64) As part of her internship program, Judy is conducting a study of a company’s employees.
Instead of using standard surveys to evaluate attitudes and beliefs, she is having focused
conversations with employees and using open-ended questions. What process is Judy using?
A) appreciative inquiry
B) dynamic inquiry
C) thematic analysis
D) quantitative analysis
65) When Leo joined Smart Mart, several people told him the same story about “Mad Marvin,”
one of the founders of the company who built the first store by hand to ensure it met his exacting
standards. The story of ” Mad Marvin” is an example a(n) ________.
A) sacred symbol
B) organizational taboo
C) value lesson
D) organizational myth
66) Dr. William Worrall Mayo, founder of the world-famous Mayo Clinic, is considered one of
the organization’s heroes. Which of the following is the key characteristic of an organizational
hero?
A) A hero puts profits above all else.
B) A hero embodies the highest values of the organization.
C) A hero helps the organization achieve success.
D) A hero makes it possible for everyone to sychronize his or her mores.
67) Block 5 is an esteemed gourmet restaurant in Santa Fe that prides itself on using organic,
farm-fresh ingredients. Which of the following might qualify as an organizational taboo for the
restaurant?
A) using only extra-virgin olive oil
B) using canned veggies
C) buying produce from local growers
D) using free-range chickens
68) Yasmin is designing a survey of employee attitudes for the HR department. Which common
flaw of organizational surveys does Yasmin need to avoid in implementing this project?
A) finding what you look for
B) focusing on qualitative data over quantitative data
C) asking too many questions
D) not collecting enough data to make meaningful predictions
69) Using dynamic inquiry, Nate is conducting research with employees of a strongly
hierarchical organization to help it develop a more innovative culture. In creating an open
dialogue with the employees, Nate recognizes that ________.
A) employees are always excited about organizational change
B) employees rarely internalize an organization’s culture
C) he is an active participant in organizational change
D) his process has no impact on organizational change
70) Happy Tummy’s primary focus is to manufacture baby food products using only the best
ingredients from organic farms that do not damage the environment. Happy Tummy has a(n)
________ culture.
A) innovation
B) customer service
C) sustainability
D) diversity
71) The management team at Shoreline Boats implemented a rule that requires all employees to
take off one afternoon a month for outdoor recreation. This is an example of a ________.
A) pull strategy
B) low humane orientation culture
C) push strategy
D) high gender differentiation culture
72) In researching potential companies to work for after completing her MBA, Helen notices that
the most successful managers exhibit cultural intelligence. Which traits identify cultural
intelligence?
A) adaptable, patient, and flexible
B) strong, resolute, and tenacious
C) patient, stubborn, and unwavering
D) keen, cunning, and wise
73) Nerita is excited to start on her first overseas consulting assignment. Her boss suggested that
to quickly build trust with the clients, Nerita should develop her physical cultural intelligence.
Which trait identifies this competency?
A) ability to pick up factual information from people about values and norms
B) ability to adapt to a new culture
C) ability to retain one’s old culture when one is immersed in a new culture
D) ability to pick up speech patterns, body language, and other patterns from a new culture
74) Javier has always had an analytical mind, and he loves meeting new people. This gives Javier
strong cognitive cultural intelligence, which is defined as the ________.
A) ability to gather factual information from people about values and norms
B) self-confidence and motivation to adapt to a new culture
C) ability to quickly mirror attitudes and mores of subcultures
D) ability to act upon nonverbal cues from a new culture
75) Robin is disappointed that she was passed up for the new project manager job in Brazil. Her
boss explained that Robin needed to strengthen her emotional cultural intelligence before she can
be successful in a job overseas. What does Robin need to develop?
A) the ability to pick up factual information from people about values and norms
B) the self-confidence and motivation to adapt to a new culture
C) the ability to retain one’s old culture when one is immersed in a new culture
D) the ability to pick up speech patterns, body language, and other patterns from a new culture
76) To change the culture at his resort spa, Yuri concludes that the organization should “slow
down to speed up.” Which of the following actions might support this statement?
A) making employees take longer breaks
B) emphasizing “push” strategies for change
C) decreasing the frequency of employee development programs
D) conducting detailed assessments such as a dynamic inquiry
77) Devonte is confident that things are going to change for the better at his law firm. Everyone
in the organization is fully committed to cultural change. This reflects a ________ strategy.
A) bottom-up
B) top-down
C) slow-go
D) jump-start
78) Which type of value dimension can be characterized by the statement, “One for all and all for
one”?
A) high assertiveness
B) low uncertainty avoidance
C) high performance orientation
D) high institutional collectivism
79) According to the competing values framework, which of the following culture types is NOT
reflected in a balanced culture?
A) hierarchy
B) market
C) adhocracy
D) autocracy
80) Which of the following best fits the description of an enacted value in an organization?
A) the company dress code, which requires managers to wear professional attire at all times
B) values created by the company founder listed in the mission statement
C) the company’s policy for transitioning employees
D) how people are actually treated when they are fired
81) Which of the following best fits the criteria of an organizational taboo?
A) a brokerage breaking federal insider-trading rules
B) a manager who deliberately breaks one of the company’s bylaws
C) an employee who is accused of sexual harassment
D) an employee who conspicuously buys a rival’s product
82) Why is it important for ethics to be implicitly institutionalized?
A) An explicit institutionalization of ethics is usually meaningless.
B) Implicit institutionalization of ethics typically integrates ethical principles into organizational
culture.
C) In order to be meaningful, principles of ethics cannot be written.
D) Implicit institutionalization of ethics can turn ethical principles into a written code that cannot
be modified in any way.
83) One World Strategies consults with small businesses to help them adapt to a more diverse
market. The firm seeks out the brightest and most innovative people to ensure they provide
clients with leading-edge strategies. According to the competing values model, One World
Strategies is a ________ culture.
A) clan
B) hierarchy
C) adhocracy
D) market
84) For 60 years, Kozy Kone has served ice cream made from milk produced by its own cows. In
that time, the business has grown from one seaside stand to a chain of 14 shops, but it never
embraced gimmicks such as mix-ins or wacky flavor combos. According to the competing values
model, Kozy Kone is a ________ culture.
A) clan
B) market
C) adhocracy
D) hierarchy
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85) How can thematic analysis work to uncover organizational culture?
A) by analyzing individual, isolated situations that are representative of larger issues
B) by analyzing individual, isolated feelings that employees have that are representative of larger
issues
C) by looking for patterns that relate to values and norms from a single employee interview
D) by looking for patterns that relate to values and norms from interviews with a wide variety of
employees
86) Which kind of cultural intelligence would you expect a comedian who specializes in
celebrity impressions to excel in?
A) cognitive cultural intelligence — because it involves adopting jargon and attitudes
B) emotional cultural intelligence — because it involves empathizing with people
C) physical cultural intelligence — because it involves adopting speech patterns and mannerisms
D) dynamic cultural intelligence — because it involves observing a person closely
87) Which strategy is best for creating a resonant work environment?
A) A top-down strategy is best because resonance develops only when the leaders of an
organization sign on to change.
B) A bottom-up strategy is best because resonance develops only when the bottom members of
an organization sign on to change.
C) A bottom-up strategy is best because resonance develops only when all members of an
organization sign on to change.
D) A top-down strategy is best because resonance develops only when all members of an
organization sign on to change.
88) A friend claims that there is no difference between a person’s values and attitudes. Do you
agree? Explain.
89) What is a more? Are they always moral? Give an example to explain your answer.
90) You are applying for a job in a company that has high power distance. What defines this type
of organizational culture? What kinds of evidence would you expect to find in the company that
demonstrates this culture?
91) What does Hofstede mean by the statement that culture is the “collective programming of the
mind”?
92) What is a key difference between attitudes and norms? Give an example of each to support
your answer.
93) What defines a low uncertainty avoidance culture? Would you feel comfortable living in a
country that has this culture? Explain your reasoning.
94) How does the concept of “talking the talk and walking the walk” relate to organizational
values?
95) Can having a weak organizational culture ever be advantageous to an organization? Explain.
96) Do you think that the dynamic inquiry approach to research is useful? Explain your
reasoning.
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97) You are interested in leading cultural change at your company. Why is it a good idea to
“slow down in order to speed up?”