1. A shift supervisor in a department store is a member of a(n):
a.
interest group.
b.
problem-solving team
c.
virtual team.
d.
task group.
e.
functional group.
2. Which of the following is a characteristic of a functional group in an organization?
a.
It is a permanent group.
b.
It has purposes that are not aligned to organizational goals.
c.
It exists for a specified time horizon.
d.
It is composed of people from remote work sites.
e.
It consists solely of knowledge workers.
a
of organizational purposes with an unspecified time horizon.
Moderate
p. 394
MGMT.GRIF.16. 13-1 – LO: 13-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Group Dynamics
Groups and Teams in Organizations
Bloom’s: Comprehension
Digital Story: Connect
3. A group is defined as two or more people who ______.
a.
Size
b.
select and follow a leader.
c.
form an organization for nonprofit or profit-making purposes.
d.
interact regularly to accomplish a common purpose or goal.
e.
interact on one occasion to fulfill a goal.
A group consists of two or more people who interact regularly to accomplish a common
of organizational purposes with an unspecified time horizon.
Moderate
p. 394
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United States – BUSPROG: Analytic
United States – AK – DISC: Group Dynamics
Groups and Teams in Organizations
Bloom’s: Application
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4. A(n) _____ group is created by its own members for purposes that may or may not be relevant to organizational goals.
a.
functional
b.
task
c.
interest
d.
work team
e.
quality circle
c
Easy
p. 394
MGMT.GRIF.16. 13-1 – LO: 13-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Group Dynamics
Groups and Teams in Organizations
Bloom’s: Knowledge
Digital Story: Engage
5. Matt, Linda, and Troy usually meet during their lunch break to discuss the latest research in biomedicine. This is an
example of a(n):
a.
b.
c.
d.
e.
a
Moderate
p. 394
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United States – BUSPROG: Reflective Thinking
United States – AK – DISC: Group Dynamics
purpose or goal.
Moderate
p. 394
MGMT.GRIF.16. 13-1 – LO: 13-1
United States – BUSPROG – Analytic – Business knowledge and analytic skills
United States – AK – DISC: Group Dynamics
Groups and Teams in Organizations
Bloom’s: Comprehension
Digital Story: Connect
6. A(n) _____ group is a permanent group created by the organization to accomplish a number of organizational purposes
with an unspecified time horizon.
a.
problem-solving
b.
virtual
c.
task
d.
interest
e.
functional
e
Easy
p. 394
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United States – BUSPROG: Analytic
United States – AK – DISC: Group Dynamics
Groups and Teams in Organizations
Bloom’s: Knowledge
Digital Story: Engage
7. A technology firm creates a group whose only purpose is to develop a pre-launch marketing strategy for a new product.
The group will disband one month after the product is launched. This is an example of a(n) ________ group.
a.
functional
b.
task
c.
interest
d.
work team
e.
change
Moderate
p. 395
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United States – BUSPROG: Reflective Thinking
United States – AK – DISC: Group Dynamics
Groups and Teams in Organizations
Bloom’s: Application
8. Which of the following is a characteristic of a task group?
a.
It is created to accomplish a wide range of purposes.
Groups and Teams in Organizations
Bloom’s: Application
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b.
It is formed by its members.
c.
It has a stated or implied time horizon.
d.
It has an unspecified time horizon.
e.
It consists only of managers from various functions.
9. A(n) _____ is created by an organization to accomplish a relatively narrow range of purposes within a stated or implied
time horizon.
a.
task group
b.
quality circle
c.
interest group
d.
functional group
e.
work team
p. 395
MGMT.GRIF.16. 13-1 – LO: 13-1
United States – BUSPROG: Analytic
United States – AK – DISC: Group Dynamics
Groups and Teams in Organizations
Bloom’s: Knowledge
Digital Story: Engage
10. SunBird Communications Corp. is an organization with offices in a number of cities. The Human resources (HR)
department interviews the candidates remotely. Each member of the HR department then posts his or her comments on an
internal blog. This is an example of a(n) _____.
a.
b.
c.
d.
p. 395
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United States – AK – DISC: Group Dynamics
Groups and Teams in Organizations
Bloom’s: Comprehension
Digital Story: Connect
e.
11. An advantage of teams in an organization is that they enable the organization to shed its _____.
a.
functionality
b.
bureaucracy
c.
flexibility
d.
technocracy
e.
responsiveness
bureaucracy.
p. 397
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United States – BUSPROG: Analytic
United States – AK – DISC: Group Dynamics
Groups and Teams in Organizations
Bloom’s: Comprehension
Digital Story: Connect
12. A large technology firm has research centers in a number of countries. In order to reduce the cycle time of projects,
team members in one city leave a list of “to–do” items on a shared web portal. These items are then picked up a few hours
later by another team in a city separated by several time-zones. This organization is making use of _____.
a.
value chains
b.
quality circles
c.
virtual teams
d.
grapevines
e.
interest groups
c
a
Challenging
MGMT.GRIF.16. 13-1 – LO: 13-1
United States – BUSPROG: Reflective Thinking
United States – AK – DISC: Group Dynamics
Groups and Teams in Organizations
Bloom’s: Application
Digital Story: Perform
13. At Gore Associates Inc., groups are formed based on project requirements. They consist of people with a variety of
skills and include workers from the R&D, manufacturing, sales, and operations departments. The groups disband once
their specific projects are complete. These groups are called _____.
a.
functional groups.
b.
work teams.
c.
problem-solving teams.
d.
special interest groups.
e.
quality circles.
who gather to solve a specific problem and then disband.
p. 398
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United States – AK – DISC: Group Dynamics
Groups and Teams in Organizations
Bloom’s: Application
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14. A(n) _____ is a type of team comprising of workers and supervisors who meet intermittently to discuss
workplace problems.
a.
interest group
b.
virtual team
c.
quality circle
d.
value chain
e.
grapevine
A quality circle is a type of team comprising of workers and supervisors who meet
p. 397
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United States – AK – DISC: Group Dynamics
Groups and Teams in Organizations
Bloom’s: Application
Digital Story: Perform
15. An increasingly popular type of team that is responsible for the daily activities of the organization is known as _____.
a.
management team
b.
problem-solving team
c.
work team
d.
quality circle
e.
interest group
p. 398
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United States – BUSPROG: Analytic
United States – AK – DISC: Group Dynamics
Groups and Teams in Organizations
Bloom’s: Knowledge
Digital Story: Engage
16. Newly divorced people often join support groups for _____.
a.
instrumental benefits
b.
need satisfaction
c.
interpersonal attraction
d.
group activities
e.
group goals
p. 399
intermittently to discuss workplace problems.
p. 398
MGMT.GRIF.16. 13-1 – LO: 13-1
United States – BUSPROG: Analytic
United States – AK – DISC: Group Dynamics
Groups and Teams in Organizations
Bloom’s: Knowledge
Digital Story: Engage
17. Mona joined an academic union because the union’s objectives aligned with her personal values. She joined for:
a.
group activities.
b.
group goals.
c.
norm conformity.
d.
instrumental benefits.
e.
interpersonal attraction.
Moderate
p. 399
MGMT.GRIF.16. 13-1 – LO: 13-1
United States – BUSPROG: Reflective Thinking
United States – AK – DISC: Group Dynamics
Groups and Teams in Organizations
Bloom’s: Application
Digital Story: Perform
18. Darcy joined a group supporting literacy in elementary schools because the teachers who shared his outlook on
primary education were all members of the group. He joined for:
a.
instrumental benefits.
b.
group activities.
c.
groupthink.
d.
need satisfaction.
e.
interpersonal attraction.
e
economic standings.
Challenging
p. 399
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United States – BUSPROG: Reflective Thinking
Groups and Teams in Organizations
Bloom’s: Application
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MGMT.GRIF.16. 13-1 – LO: 13-1
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United States – AK – DISC: Group Dynamics
Groups and Teams in Organizations
Bloom’s: Application
Digital Story: Perform
19. Lisa has just moved to a new city. In order to meet new people, she joins a local book club. She did this for _____.
a.
needs satisfaction
b.
norm conformation
c.
instrumental benefits
d.
group goals
e.
interpersonal attraction
20. Marcus joins a bowling team, not because of any particular attraction to other group members, but to be a member of
the group where he can spend time doing something he enjoys. This example suggests that people sometimes join groups
for _____.
a.
instrumental benefits
b.
group goals
c.
norm variation
d.
norm conformity
e.
group activities
MGMT.GRIF.16. 13-1 – LO: 13-1
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Groups and Teams in Organizations
Bloom’s: Application
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One reason for joining a group is to satisfy the need for affiliation.
MGMT.GRIF.16. 13-1 – LO: 13-1
United States – BUSPROG: Reflective Thinking
United States – AK – DISC: Group Dynamics
Groups and Teams in Organizations
Bloom’s: Application
Digital Story: Perform
21. Kenyon has always wanted to work at Meridian Electronics. When he got an opportunity to join a local service club to
which the owner of Meridian belonged, he jumped at the chance, hoping that it would help him get the job he wanted.
Kenyon joined the club for the potential _____.
a.
needs satisfaction
b.
group activities
c.
interpersonal attraction
d.
group goals
e.
instrumental benefits
22. Ashish joined a country club, not because he enjoyed golf, but because it would develop his social skills, which are
essential for climbing the corporate ladder. He joined for:
a.
interpersonal attraction.
b.
group activities.
c.
instrumental benefits.
d.
group goals.
e.
norms conformity.
c
Moderate
p. 400
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United States – BUSPROG: Reflective Thinking
United States – AK – DISC: Group Dynamics
Groups and Teams in Organizations
Bloom’s: Application
Digital Story: Perform
23. During the _____ stage of group development, the members begin to try out various forms of behavior in an attempt to
determine the interpersonal behaviors that are acceptable in the group.
a.
norming
b.
storming
c.
forming
d.
performing
e
Moderate
p. 400
MGMT.GRIF.16. 13-1 – LO: 13-1
United States – BUSPROG: Reflective Thinking
United States – AK – DISC: Group Dynamics
Groups and Teams in Organizations
Bloom’s: Application
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e.
transforming
24. During the _____ stage of group development, group members begin to recognize and accept their roles, and
understand the roles of other members.
a.
conforming
b.
forming
c.
performing
d.
storming
e.
norming
e
Easy
p. 400
25. Which of the following stages of group development is often characterized by a general lack of unity and uneven
interaction patterns?
a.
storming
b.
norming
c.
performing
d.
forming
e.
reforming
a
c
Easy
p. 400
26. The top management of a beverage manufacturing company has put together a team to handle the marketing of their
new health drink. However, the team members are unable to agree on the best way to equitably divide the group tasks. In
addition, two group members are trying to take over the leadership role, and this has led to more conflict. This group is at
the _____ stage of group development.
a.
reforming
b.
performing
c.
storming
d.
norming
e.
forming
c
Challenging
p. 400
27. During the _____ stage of group development, members begin to accept one another and develop a sense of unity.
a.
forming
b.
storming
c.
norming
d.
performing
e.
transforming
c
Easy
p. 400
Moderate
p. 400
28. Tyler joins an environmental organization in order to gain credits required for his college course. He joined the
organization for _____.
a.
interpersonal attraction
b.
group goals
c.
instrumental benefits
d.
norm conformity
e.
needs satisfaction
c
providing other benefits to the individual.
Moderate
p. 400
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United States – AK – DISC: Group Dynamics
Groups and Teams in Organizations
Bloom’s: Application
Digital Story: Perform
29. Alan is a member of a group in which team members are intent on solving the problem at hand, and the group leader
has the group focused on attaining goals and functioning well. This group is in the _____ stage of group development.
a.
performing
b.
forming
c.
norming
d.
transforming
e.
storming
a
interaction occurs, and the efforts of the group are directed toward goal attainment.
Moderate
p. 401
MGMT.GRIF.16. 13-1 – LO: 13-1
MGMT.GRIF.16. 13-1 – LO: 13-1
United States – BUSPROG: Analytic
United States – AK – DISC: Group Dynamics
Groups and Teams in Organizations
Bloom’s: Comprehension
Digital Story: Connect
30. In the _____ stage of group development, the group really begins to settle down to work and focuses on
goal attainment.
a.
storming
b.
performing
c.
norming
d.
forming
e.
conforming
Easy
p. 401
31. During the _____ stage of team development, the basic structure of the group or team is no longer an issue but has
become a mechanism for accomplishing the purpose of the group.
a.
forming
b.
performing
c.
conforming
d.
norming
e.
storming
Moderate
p. 401
32. In group role structure, the _____ role comprises the messages and cues that group members use to communicate their
expectations to another member.
a.
enacted
b.
intrasender
c.
expected
d.
sent
e.
received
33. Adam is an administrative assistant who has moved to a different department within the same organization. His new
boss has changed the nature of Adam’s tasks. In addition, Adam has started extending his working hours to accommodate
his boss’s schedule. In this scenario, Adam’s _____ role has changed.
a.
legitimate
b.
perceived
c.
expected
d.
sent
e.
intrasender
Challenging
p. 402
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United States – AK – DISC: Group Dynamics
Characteristics of Groups and Teams
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34. The _____ role refers to what the individual actually does in his or her role in the group.
a.
sent
b.
perceived
c.
conflict
d.
expected
e.
enacted
Easy
p. 402
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United States – AK – DISC: Group Dynamics
Characteristics of Groups and Teams
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35. Which of the following refers to the cues and messages that members of a group use to let an individual know what
they are expecting?
a.
Performing role
b.
Sent role
c.
Perceived role
d.
Enacted role
e.
Delivered role
Easy
MGMT.GRIF.16. 13-2 – LO: 13-2
United States – BUSPROG: Analytic
United States – AK – DISC: Group Dynamics
Characteristics of Groups and Teams
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Digital Story: Engage
36. When Carol arrived for her first group meeting, people had not yet settled down, and the meeting started thirty
minutes later. For the next group meeting, Carol was late by 20 minutes. Her _____ role had changed.
a.
received
b.
performance
c.
enacted
d.
intrasender
e.
conformity
c
The enacted role is what the individual actually does in the role.
Challenging
p. 402
MGMT.GRIF.16. 13-2 – LO: 13-2
United States – BUSPROG: Reflective Thinking
e
The enacted role is what the individual actually does in the role.
Easy
p. 402
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United States – AK – DISC: Group Dynamics
Characteristics of Groups and Teams
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37. When the sent role is unclear, it results in:
a.
intrarole conflict.
b.
role dynamism.
c.
role ambiguity.
d.
storming.
e.
interrole conflict.
c
Moderate
p. 402
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United States – BUSPROG: Analytic
United States – AK – DISC: Group Dynamics
Characteristics of Groups and Teams
Bloom’s: Comprehension
Digital Story: Connect
38. When employees in an organization do not know what is expected of them, it results in _____.
a.
role generalization
b.
role variation
c.
role overload
d.
role conflict
e.
role ambiguity
e
Easy
p. 402
MGMT.GRIF.16. 13-2 – LO: 13-2
United States – BUSPROG: Analytic
United States – AK – DISC: Group Dynamics
Characteristics of Groups and Teams
Bloom’s: Comprehension
Digital Story: Connect
United States – AK – DISC: Group Dynamics
Characteristics of Groups and Teams
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39. The _____ role is what a person understands the sent role to mean.
a.
perceived
b.
enacted
c.
expected
d.
influenced
e.
discerned
40. The process of establishing a role structure begins with the _____ role.
a.
sent
b.
expected
c.
perceived
d.
controlled
e.
enacted
Easy
p. 402
41. A _____ is the part that an individual plays in a group that helps the group reach its goals.
a.
norm
a
Easy
p. 402
b.
task
c.
role
d.
script
e.
form
42. Physicians in training perform examinations, diagnose illnesses, analyze test results, and develop management
plans. This can lead to stress as the trainees are yet to get used to the demands of the work environment. This is
an example of _____.
a.
role conflict
b.
role ambiguity
c.
role overload
d.
role dynamism
e.
role confusion
Moderate
p. 403
MGMT.GRIF.16. 13-2 – LO: 13-2
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United States – AK – DISC: Group Dynamics
Characteristics of Groups and Teams
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43. _____ conflict occurs when there is a conflict between two or more roles.
a.
Intrarole
b.
Intersender
c.
Intrasender
d.
Interrole
e.
Person-role
Interrole conflict is the conflict between roles.
Easy
c
A role the part that an individuals plays in a groups that in helps the group reach its goals.
Easy
p. 402
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United States – AK – DISC: Group Dynamics
Characteristics of Groups and Teams
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44. A large technology firm is opening a new office in a different country. When the management finds out that the work
has been stalled, a young project manager, with high personal values, is asked to bribe a local official, in order to fix the
delay. The project manager is likely to experience _____ conflict.
a.
person-role
b.
interrole
c.
intrasender
d.
intersender
e.
group-role
a
Challenging
p. 403
45. While Walter says that he cares about his employees, he interrupts them every time they need to talk to him about
something and brings the conversation around to his own contributions. This is an example of _____ conflict.
a.
person-role
b.
interrole
c.
intrasender
d.
intersender
e.
intergroup
c
Challenging
p. 403
p. 403