Chapter 12: Managing Individuals and a Diverse Workforce
TRUE/FALSE
1. Affirmative action is required by law for all private employers, and diversity is voluntary.
2. Research has shown that performance capabilities decline with age.
MULTIPLE CHOICE
1. Which of the following statements explains why diversity actually makes good business sense?
a.
Diversity increases an organization’s retained earnings.
b.
Diversity helps companies attract and recruit talented employees.
c.
Diversity makes individuals whole by returning them to the condition or place they would
have been had it not been for discrimination.
d.
Diversity allows a company to act with economic responsibility.
e.
Diversity eliminates glass ceilings.
2. __________ is the degree to which group members are psychologically attracted to working with each
other to accomplish a common objective.
a.
Social integration
b.
Norm cohesiveness
c.
Social cohesiveness
d.
Integrative focus
e.
Social attraction
3. __________ consists of differences communicated through verbal and nonverbal behaviors, such as
personality and attitudes that are learned only through extended interaction with others.
a.
Organizational plurality
b.
Behavioral diversity
c.
Surface-level diversity
d.
Deep-level diversity
e.
Ego-driven heterogeneity
4. Which of the following is NOT one of the Big Five personality dimensions?
a.
emotional stability
b.
extraversion
c.
conscientiousness
d.
empathy
e.
agreeableness
5. Conscientiousness is:
a.
the degree to which someone is organized, hardworking, responsible, and achievement
oriented
b.
the degree to which someone is curious
c.
the degree to which someone is active and gregarious
d.
the degree to which someone is cooperative, flexible, good-natured, tolerant, and trusting
e.
defined by none of these
6. Individuals who have __________ tend to work poorly in teams.
a.
authoritarian proclivities
b.
Theory X personalities
c.
low Mach personalities
d.
high Mach personalities
e.
Theory Y personalities
7. Top managers are more likely to have __________ personalities.
a.
Type A
b.
Theory X
c.
high Mach
d.
low Mach
e.
Type B
8. __________ occurs when one person’s negativism spreads to others.
a.
Negative valence
b.
Negative affectivity
c.
Emotional instability
d.
Positive affectivity
e.
Mood linkage
9. Which of the following is a paradigm for managing diversity?
a.
the paradigm of organizational diversity
b.
the Machiavellian paradigm
c.
the learning and effectiveness paradigm
d.
the affirmative action paradigm
e.
the sociocultural paradigm
10. Organizational plurality is consistent with:
a.
the paradigm of commonality
b.
the determination and fairness paradigm
c.
the learning and effectiveness paradigm
d.
the access and legitimacy paradigm
e.
none of these