83. Which of the following is an example of Artificial intelligence?
a.
Executive support system
b.
Expert system
c.
Decision support system
d.
Management information system
e.
Transaction-processing system
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Digital Story: Engage
84. What is the primary purpose of developing Artificial intelligence?
a.
To facilitate digital communication between employees in an organization
b.
To enable intranets to provide access to outsiders
c.
To aid managers who do not possess advanced computer skills
d.
To use computers, instead of people to perform certain business activities
e.
To replace the transaction-processing systems with customer care executives
business activities.
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Digital Story: Engage
85. The expert system is primarily designed to:
a.
aid experts in a field in their decision-making processes.
b.
imitate the thought processes of human experts in a particular field.
c.
complete basic day-to-day business transactions.
d.
process payroll for experts in a company.
e.
aid managers in providing daily reports.
Easy
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86. Scientists at Health Check, a chain of hospitals, have developed a computer system which can use the reasoning
patterns used by doctors to diagnose illness and prescribe the required medicines. This system is an example of:
a.
transaction-processing system.
b.
management information system.
c.
executive support system.
d.
expert system.
e.
intranet.
field.
Moderate
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Moderate
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Digital Story: Connect
87. What is the specialty of an executive support system?
a.
b.
c.
d.
e.
that are easily accessible and adaptable.
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Digital Story: Connect
88. Why is the executive support system popular among senior-level managers?
a.
Because they prefer systems that are easily accessible and adaptable
b.
Because they do not trust the knowledge from grapevines
c.
Because these systems are specially designed to imitate the thought processes of human experts in a particular
field
d.
Because these computer-based systems are capable of reasoning
e.
Because these systems allow outsiders limited access to a firm’s intranet
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Digital Story: Engage
89. Which of the following is an advantage of the executive support system?
a.
It is designed to duplicate human behavior.
b.
It is designed to address only specific problems.
Bloom’s: Application
Digital Story: Perform
c.
It can imitate the thought processes of human experts in a particular field.
d.
It allows a user some flexibility in attacking a variety of problem situations.
e.
It can limit access to an intranet.
90. Which of the following statements is true of executive support systems?
a.
They are limited to conducting day-to-day business transactions.
b.
They do not allow users the flexibility to address a variety of problem situations.
c.
They can imitate the thought processes of human experts in a particular field.
d.
They use artificial intelligence.
e.
They are easily accessible by means of simple keyboard strokes or even voice commands.
e
Easy
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Digital Story: Connect
91. _____ are interactive systems that locate and present information needed to analyze different types of problems.
a.
Intranets
b.
Firewall
c.
Blogs
d.
Transaction-processing systems
e.
Decision support systems
e
information needed to support the decision-making process.
Moderate
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Digital Story: Connect
92. What is an advantage of the decision support system(DSS)?
a.
DSSs use artificial intelligence.
b.
DSSs do not require data analysis tools.
c.
DSSs can imitate human behavior.
d.
DSSs are devoted exclusively to specific problems.
e.
DSSs serve both specific as well as general purposes.
e
problems, others serve more general purposes.
Moderate
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Forms of Communication in Organizations
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Digital Story: Connect
93. _____ is an information system that supports an organization’s managers by providing daily reports, schedules, plans,
and budgets.
a.
Management information systems
b.
Intranets
c.
Podcasts
d.
Expert systems
e.
Personal Digital Technology
a
Easy
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Easy
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Digital Story: Engage
94. Which of the following is most likely to be used for basic transactions such as approving claims at insurance
companies?
a.
Maintenance operations center advisor
b.
Podcasts
c.
Transaction-processing systems
d.
Expert systems
e.
Personal Digital Technology
c
Easy
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Digital Story: Engage
95. Which of the following is a kind of grapevine?
a.
Gossip chain
b.
Vertical network
c.
Horizontal network
d.
Intranets
e.
Extranets
a
Easy
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Digital Story: Engage
96. When is a gossip chain likely to occur?
a.
When one person gathers information from many sources
Forms of Communication in Organization
Bloom’s: Knowledge
Digital Story: Engage
b.
When many people spread a message to few people using the formal network
c.
When many people tell a few people
d.
When one person sends a message through the formal network of communication
e.
When one person spreads a message to many other people
97. When is a cluster chain likely to occur?
a.
When one person gathers information from many sources
b.
When many people spread a message to few people using the formal network
c.
When many people tell a message to a few people
d.
When one person sends a message through the formal network of communication
e.
When one person spreads a message to many other people
The cluster chain occurs when many people tells a message to a few people.
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Informal Communication in Organizations
Bloom’s: Comprehension
Digital Story: Connect
98. Which of the following is the result of more corporations moving facilities from inner cities to suburbs?
a.
It has led to a decrease in informal communication in organizations.
b.
It has led to a decrease in instances of management by wandering around.
c.
It has led to the elimination of the traditional grapevine.
d.
It has led to more employees talking less and less to others outside their organization and more and more to
one another.
e.
It has led to more employees being suspicious of their colleagues and relying on the formal network of
communication rather than the grapevine.
The gossip chain occurs when one person spreads the message to many other people.
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Informal Communication in Organizations
Bloom’s: Comprehension
Digital Story: Connect
99. How can managers efficiently control the grapevine in organizations?
a.
By making false denials
b.
By promoting the use of social media
c.
By eliminating the grapevine
d.
By ignoring inaccurate information
e.
By maintaining open channels of communication
p. 376
100. How can managers use the grapevine as an asset?
a.
By learning who the key people in the grapevine are, managers can use the grapevine to sound out employee
reactions to
new ideas
b.
By learning who the key people in the grapevine are, managers can use the grapevine to start a gossip chain,
communicating inaccurate information
c.
By learning who the key people in the grapevine are, managers can use the grapevine to start a cluster chain
d.
By using the grapevine, managers can maintain a hierarchical system
e.
By using the grapevine, managers can promote vertical communication
more corporations move facilities from inner cities to suburbs, employees tend to talk less
and less to others outside the organization and more and more to one another.
p. 376
101. When is the grapevine most likely to cause problems?
a.
When a message does not include any noise
b.
When the vertical network is used
c.
When many people tell the same message to a few people
d.
When the original message is ill-informed
e.
When one person spreads a message to many other people
contain incorrect information.
Moderate
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Digital Story: Connect
102. Which of the following problems arise when a receiver is sent more information than he or she can effectively
handle?
a.
Overload
b.
Language differences
c.
Prejudice
d.
Lack of credibility
e.
Poor listening habits
a
the receiver is being sent more information than he or she can effectively handle.
Easy
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Moderate
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Digital Story: Connect
103. Which of the following steps is likely to help in overcoming barriers to communication?
a.
Encouraging one–way communication
b.
Abolishing the grapevine
c.
Maintaining credibility
d.
Asserting status difference
e.
Exhibiting a predisposition about a subject
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Digital Story: Connect
104. How can one overcome communication barriers by regulating information flow?
a.
By checking at a later time to be sure that a message has been received
b.
By ensuring that overload does not occur
c.
By encouraging one-way communication
d.
By asserting status difference
e.
By exhibiting a predisposition about a subject
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Digital Story: Connect
105. Which of the following individual skills is likely to enhance communication effectiveness?
a.
Being passive
b.
Assimilating information
c.
Encouraging one–way communication
Digital Story: Engage
d.
Having preconceptions
e.
Exhibiting a predisposition about a subject
106. Which of the following is one of the pros of two-way communication?
a.
It helps the receiver in remaining passive.
b.
It helps in constructing a complex message.
c.
It promotes grapevine communication.
d.
It allows the receiver to ask questions.
e.
It helps in building credibility.
express opinions that let the sender know whether he or she has been understood.
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Bloom’s: Comprehension
Digital Story: Connect
107. Which of the following organizational skills is likely to enhance communication effectiveness?
a.
Keeping an open mind
b.
Understanding the richness of different media
c.
Encouraging one–way communication
d.
Being passive
e.
Exhibiting a predisposition about a subject
p. 383
One can enhance the communication process by assimilating information.
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Digital Story: Connect
108.
_____ is an approach to communication that involves the manager literally going around and having spontaneous
conversations with others.