57) Assessment centers are best used to select ________.
A) senior management
B) semiskilled workers
C) employees for entry-level positions
D) unskilled workers
58) Which of the following is true of written tests as a selection tool?
A) They are not very popular anymore.
B) They are relatively good predictors for supervisory positions.
C) They cannot predict job performances.
D) They are almost universally used.
59) A ________ includes both positive and negative aspects about the job and the company.
A) structured interview
B) job analysis
C) realistic job preview
D) behavioral preview
60) Turnover is high among new hires at Stewart’s company. At one exit interview, Stewart
asked the departing new hire why she was leaving so soon. Which of the following statements is
the most likely response?
A) The company has a strong labor union so the majority of the decisions are dictated by
collective bargaining.
B) There is a recession in the economy that has severely affected employment levels across the
country.
C) The higher level employees repeatedly overemphasize the company’s positive points while
interviewing candidates.
D) The company does not have good decruitment policies in place.
61) Larry is in charge of recruitment for entry-level positions at Merlin Infosystems. He believes
that job interviews should include a realistic job preview. Which of the following is Larry likely
to do during job interviews?
A) explain all the positive points, including the flexible nature of work
B) over-embellish the growth opportunities for employees
C) promise a vibrant, fun work culture at the office
D) tell the employee about possible overtime
62) Human resource planning entails two steps: assessing current human resources and meeting
future human resource needs.
63) Job descriptions focus on the job, while job specifications focus on the person.
64) Recruitment is defined as the process of screening job applicants to determine who is best
qualified for the job.
65) One disadvantage of employee referrals as a source of job candidates is that it generates
unqualified candidates.
66) There are only two ways of controlling labor supply through decruitment: firing and early
retirements.
67) The burden is on managers to prove that the selection devices they use are a valid predictor
of job performance.
68) Giving negative information about the organization to prospective candidates is not a good
idea because it puts the company in bad light.
69) Write a short essay on human resource planning.
70) Define decruitment and list the various decruitment options.
71) In a short essay, define selection and list some of the selection tools used by managers.
72) ________ is the process of introducing a new employee to his/her job and the organization.
A) Orientation
B) Selection
C) Staffing
D) Communicating
73) The two types of orientations are ________.
A) job orientation and procedural orientation
B) work unit orientation and organization orientation
C) work unit orientation and group orientation
D) organization orientation and group orientation
74) Which of the following is a type of general training provided by organizations?
A) customer service
B) basic life-work skills
C) managing change
D) customer education
75) Which of the following is a type of specific training provided by organizations?
A) technological skills
B) team building skills
C) supervisory skills
D) communication skills
76) In which of the following traditional training methods are employees made to work at
different jobs in a particular area in order to get exposure to a variety of tasks?
A) training by job rotation
B) on-the-job training
C) mentoring
D) coaching
77) In which of the following traditional training methods do employees work with an
experienced worker who provides information, support, and encouragement?
A) job rotation
B) experiential exercises
C) mentoring and coaching
D) on-the-job training
78) Which of the following training methods involves employees participating in role playing,
simulations, or other face-to-face types of training?
A) experiential exercises
B) job rotation
C) mentoring and coaching
D) on-the-job training
79) ________ is an Internet-based learning where employees participate in multimedia
simulations or other interactive modules.
A) Podcasts
B) E-learning
C) Mobile learning
D) Videoconferencing
80) Which of the following is a technology-based training method?
A) classroom lectures
B) experiential exercises
C) videoconferencing/teleconferencing
D) workbooks/manuals
81) Each day Ted’s smartphone receives a training video about another aspect of his job. Ted
can access these at his leisure and is required to take a quiz to confirm he has watched them.
This system of delivering training content is called ________.
A) experiential exercises
B) mobile learning
C) videoconferencing
D) e-learning
82) A new employee goes through two types of orientation: work unit orientation and procedural
orientation.
83) Job rotation allows employees to work at different jobs in a particular area, thereby giving
them exposure to a variety of tasks.
84) What is recruitment? What are the commonly used recruitment sources?
85) What is orientation? Discuss the two types of orientation.
86) Discuss the various traditional and technology-based training methods that managers use to
improve employee skill sets.
87) Which of the following methods of performance appraisal allows the evaluator to focus on
vital behaviors that separate effective work performance from ineffective work performance?
A) behaviorally anchored rating scale
B) written essay
C) critical incident
D) graphic rating scale
88) The ________ method of performance appraisal allows the evaluator to rate employees on an
incremental scale.
A) behaviorally anchored rating scale
B) management by objective
C) graphic rating scale
D) multiperson comparison
89) The top management of the company asks Earl to make use of a rating scale that will rate the
employees’ actual job behaviors. The managers are asking Steve to use a ________.
A) 360-degree feedback
B) management by objective method
C) behaviorally anchored rating scale
D) graphic rating scale
90) Which of the following performance appraisal methods is a combination of elements from
the critical incident method and the graphic rating scale method?
A) multiperson comparison
B) 360-degree appraisal
C) management by objective
D) behaviorally anchored rating scale
91) A ________ is a method of performance appraisal by which each employee is rated in
comparison to other employees in his work group.
A) multiperson comparison
B) behaviorally anchored rating scale
C) critical incident
D) graphic rating scale
92) In his report, Wade described the strengths and weaknesses of each of his subordinates. He
made a note of their past performances and the potential they displayed. He even provided
suggestions for their improvements. Wade is using the ________ method of conducting a
performance appraisal.
A) graphic rating scale
B) written essay
C) multiperson comparison
D) behaviorally anchored rating scale
93) Wayne hosts his first regional sales meeting. During which he meets individually with his
employees and shows them a chart of their sales numbers for each month compared to their
budgeted quota for the year to date. Additionally, Wayne and each employee set mutually
agreed-upon budget goals for the remaining six months of the fiscal year. Wade is utilizing the
________ method of performance appraisal.
A) BARS
B) critical incident
C) MBO
D) multiperson comparison
94) The ________ method utilizes feedback from supervisors, employees, and coworkers.
A) multiperson comparison
B) 360-degree appraisal
C) critical incident
D) graphic rating scale
95) A ________ system rewards employees for the job competencies they demonstrate.
A) piece-rate pay
B) skill-based pay
C) variable pay
D) performance-based pay
96) Steve recommends that employees should be compensated according to their competencies,
rather than their designations. Employees should be financially rewarded when they gain more
knowledge and learn new processes that are relevant to the job, even if the employee is at a
lower level. This implies that Steve favors a ________.
A) variable pay system
B) fixed pay system
C) profit-based pay system
D) skill-based pay system
97) After 75 years in business, ABC Corp. has decided it is time to overhaul its compensation
system. What advice would you offer its HR manager?
A) Make it more flexible and reduce the number of pay levels.
B) Pay everyone in the same pay grade the same wage regardless of seniority.
C) Focus on benefits rather than wages or salaries.
D) Make pay a function of the amount of education the employee has.
98) Written essay and critical incident are performance appraisal methods.
99) Variable pay systems reward employees for the job skills and competencies they can
demonstrate.
100) List the seven major performance appraisal methods.
101) Downsizing is the planned elimination of ________ in an organization.
A) jobs
B) managerial hierarchy
C) cross-functional teams
D) departments
102) In providing assistance to employees being downsized, many organizations offer some form
of ________.
A) severance pay
B) piece-rate pay
C) overtime pay
D) merit pay
103) To help survivors of downsizing cope with the stress, managers provide ________.
A) outplacement assistance
B) severance pay
C) job search assistance
D) employee counseling
104) Because Quentin is the only male worker in a group of women, other male employees have
made jokes about his gender identity. The jokes have affected Quentin’s motivation to work and
he is absent more often. This situation may constitute ________.
A) unwelcome sexual advances
B) normal workplace activity
C) protected free speech
D) hostile environment sexual harassment
105) Which of the following is most likely to be included in family-friendly benefits provided by
organizations?
A) insurance programs
B) savings accounts
C) time off for school functions
D) retirement benefits
106) People who prefer segmentation are more likely to be satisfied and committed to their jobs
when offered options such as ________.
A) job sharing
B) company-sponsored family picnics
C) on-site child care
D) gym facilities
107) Summer day camps and job sharing are types of family-friendly benefits that organizations
are offering today.
108) People who prefer integration are more likely to respond positively to options such as
flextime and part-time hours.
109) What can managers do to manage downsizing?