12 Key
1.
(p. 485)
Systems analysts may recycle back at any time during the systems development cycle in
order to modify and improve a system under development, but users do not.
2.
(p. 486)
Analyzing the information needs of employees, customers, and other business stakeholders is
done during the systems investigation stage of the application development life cycle.
3.
(p. 486)
In all cases, a preliminary feasibility assessment is a necessary step.
4.
(p. 488)
The danger of a technical feasibility study is finding technology that does not yet exist in a
stable form.
5.
(p. 490)
There is little that can be learned from studying the system that will be replaced.
6.
(p. 491)
By creating a logical model, the various computer hardware components of a system can be
incorporated, analyzed, and understood.
7.
(p. 491)
In a logical model, a person’s inbox is treated just like a computer hard drive.
8.
(p. 495)
User interface design is frequently a prototyping process with end user input.
9.
(p. 495)
Some of the coolest stuff on the Web, such as streaming video, can’t be accessed by most
Web surfers.
10.
(p. 495)
Many Web sites have their own search engines, but very few are actually useful.
11.
(p. 495)
Most successful Web sites are built to specifications that satisfy executives, rather than
customers or users.
12.
(p. 495)
Most successful Web sites use complicated color designs so speed of loading the pages is not
a concern.
13.
(p. 495)
Since most Web users today are very competent with technology, most Web sites do not need
site maps or need to be easily navigated.
14.
(p. 495)
Technology has now advanced to the point where a Web site that looks good in one browser
on a particular hardware platform will also look great on every other platform and browser.
15.
(p. 495)
Making users fill out long registration forms is a great way to attract users to your Web site
because most people enjoy filling out forms and giving out personal information online.
16.
(p. 495)
Keeping the links updated on a Web page is a very difficult, manual job because there is no
software available that can do this for you.
17.
(p. 498)
The most basic protection against accidental lost or damage to end user files is to simply
make backup copies on a frequent and systematic basis.
18.
(p. 497)
The application development capabilities built into a variety of software packages have made it
easier for many users to develop their own computer-based solutions.
19.
(p. 499)
Microsoft FrontPage is an example of an easy-to-use, end user website development tool.
20.
(p. 500)
“Shadow” IT is a culture where users install “rogue” software or tamper with existing software
without the consent of the IT department.
21.
(p. 500)
According to the textbook case, IT departments are focusing too much on technology to solve
a problem rather than on the problem itself.
22.
(p. 503)
A well-designed system can survive an improperly-executed implementation.
23.
(p. 508)
Every project objective and every activity associated with that objective must be identified and
sequenced.
24.
(p. 508)
The resource allocation report contains information related to the difference between actual
and planned project progress.
25.
(p. 508)
The beginning of the end of a project is the implementation and installation of the project
deliverables.
26.
(p. 509)
An RFQ is used as the basis for preparing a proposed purchase agreement.
27.
(p. 509)
The performance of hardware and software can nearly always be determined by obtaining and
reading the documentation and case studies supplied by hardware and software suppliers.
28.
(p. 509)
Other users are frequently the best source of the information needed to evaluate the claims of
manufacturers and suppliers.
29.
(p. 510)
These days, evaluating hardware is pretty much limited to speed and pricing.
30.
(p. 511)
Systems integrators take over complete responsibility for an organization’s computer facilities
when an organization out-sources its computer operations.
31.
(p. 511)
Systems integrators specialize in providing industry-specific hardware, software, and services
from selected manufacturers.
32.
(p. 512)
Installing a new application may require converting the data elements in databases that are
affected by the new application into new formats.
33.
(p. 512)
Improperly organized and formatted data are seldom found to be a major contributor to new
system implementation failures.
34.
(p. 513)
New systems can be designed to use existing data files, and that is normally the case.
35.
(p. 515)
Direct conversion should be considered only in extreme circumstances, where no other
conversion strategy is available.
36.
(p. 515)
With a pilot conversion, the old and new systems are run simultaneously until the end users
and project coordinators are fully satisfied that the new system is functioning correctly and the
old system is no longer necessary.
37.
(p. 515)
Although having the advantage of low risk, the parallel conversion approach also brings with it
the highest cost.
38.
(p. 515)
Unless the operational costs of the new system are significantly less than the old system, the
cost of parallel operation can be as much as four times greater than the old system alone.
39.
(p. 515)
Pilot conversion may be the best choice in situations where an automated system is replacing
a manual one.
40.
(p. 515–
516)
The pilot conversion approach may be required if individual sites or locations have unique
characteristics or idiosyncrasies that make a direct or parallel approach unfeasible.
41.
(p. 515–
516)
The parallel conversion approach takes the most time and, thus, creates the most disruption to
the organization over time.
42.
(p. 516)
In a typical organization, more programmers and analysts are assigned to application
maintenance activities than to application development.
43.
(p. 516)
Preventive maintenance activities involve changes to an existing system that are intended to
improve the performance of a function or interface.
44.
(p. 514)
Managers do not need to be trained on the new system as long as the end users have been
trained.
45.
(p. 503)
According to the text case, some organizations using PPM simply end projects that go bad.
46.
(p. 482)
Systems thinking means that an individual sees:
47.
(p. 482)
Systems thinking means all the following, except:
48.
(p. 485)
The overall process by which information systems are designed and implemented within
organizations is referred to as systems _______________.
49.
(p. 485)
Which of the following correctly reflects the stages of the system development life cycle?
50.
(p. 486)
A feasibility study is a preliminary study to investigate the information needs of prospective
users and is used to determine the proposed system’s _______________.
51.
(p. 486)
All of the following are done during the systems implementation stage of application
development, except:
52.
(p. 486)
All of the following are done during the systems investigation stage of application
development, except:
53.
(p. 486)
Which of the following is done during the systems analysis stage of application development?
54.
(p. 486)
Which of the following is done during the systems design stage of application development?
55.
(p. 486)
Which of the following is done during the systems maintenance stage of application
development?
56.
(p. 486–
489)
A feasibility study will answer all of the following questions except:
57.
(p. 487)
The _______________ feasibility assessment focuses on the degree to which the proposed
development project fits with the existing business environment and objectives, with regard to
development schedule, delivery date, corporate culture, and existing business processes.
58.
(p. 486)
According to the text, certain changes in _______________ may dictate the need for change,
regardless of the assessed feasibility of such change.
59.
(p. 487–
488)
Determining whether expected cost savings, increased profits, and other benefits exceed the
cost of developing and operating a system is related to _______________ feasibility.
60.
(p. 487)
Dealing with patents, copyrights, and licensing for a proposed system is related to
_______________ feasibility.
61.
(p. 487–
488)
Economic feasibility is concerned with:
62.
(p. 487)
Which of the following factors is related to technical feasibility?
63.
(p. 487)
Which of the following is related to human factors feasibility?
64.
(p. 488)
Which of the following is an example of an intangible cost?
65.
(p. 488)
Which category of feasibility study focuses on determining if reliable hardware and software,
capable of meeting the needs of a proposed system, can be acquired or developed in the
required time?
66.
(p. 487)
All of the following would be a focus of a human factors feasibility study except:
67.
(p. 489)
All of the following would be a focus of a legal/political feasibility study except:
68.
(p. 489–
490)
Which of the following is a function of the systems analysis stage?
69.
(p. 490)
Why are business end users frequently added to system development teams?
70.
(p. 491)
A logical model of a current system is a blueprint of:
71.
(p. 492)
Fast retrieval and update of data from product, pricing, and customer databases is an example
of a _______________ requirement.
72.
(p. 492)
Automatic entry of product data and easy-to-use data entry screens for Web customers are
examples of a _______________ requirement.
73.
(p. 492)
Fast, automatic calculation of sales totals and shipping costs is an example of a
_______________ requirement.
74.
(p. 492)
Signals for data entry errors and quick e-mail confirmation for customers are examples of a
_______________ requirement.
75.
(p. 492)
During the physical design stage, users and analysts focus on determining __________ the
system will accomplish its objectives.