78.
(p. 492)
Signals for data entry errors and quick e-mail confirmation for customers are examples of a
_______________ requirement.
79.
(p. 492)
During the physical design stage, users and analysts focus on determining __________ the system will
accomplish its objectives.
80.
Prototyping involves:
81.
Which of the following statements most accurately applies to the concept of prototyping?
82.
Which of the following statements applies to end user development?
83.
User interface design refers to the development of:
84.
(p. 498)
In analyzing a potential application, you should focus first on the _______________ to be produced
by the application.
85.
When analyzing a potential application, the proper order of actions should be:
86.
Control measures for end user applications vary greatly depending upon the:
87.
The systems implementation stage of application development involves:
88.
Which of the following is recognized as an idea to spur end user Web development?
89.
No matter what the project, all of the following elements are necessary except:
90.
(p. 507)
All of the following are activities performed during the initiating/defining project management phase
except:
91.
(p. 507)
Which of the following are activities performed during the initiating/defining project management
phase?
92.
(p. 507)
All of the following are activities performed during the planning project management phase
except:
93.
Which of the following are activities performed during the planning project management phase?
94.
(p. 507)
All of the following are activities performed during the executing project management phase
except:
95.
Which of the following are activities performed during the executing project management phase?
96.
(p. 507)
All of the following are activities performed during the controlling project management phase
except:
97.
(p. 507)
Which of the following are activities performed during the controlling project management phase?
98.
All of the following are activities performed during the closing project management phase except:
99.
Which of the following are activities performed during the closing project management phase?
100.
(p. 507)
Which of the following activities would normally be performed during the closing project
management phase?
101.
(p. 507)
According to the text, what is probably the most important contribution of the modern project
management approach?
102.
(p. 508)
The most important objective to achieve during the _______________ phase is the clear and succinct
statement of the problem that the project is to solve, or the goals that it is to achieve.
103.
The acronym RFP stands for:
104.
When a company needs to evaluate competing proposals for hardware or software acquisition:
105.
(p. 510)
The question of compatibility with hardware and software being provided by competing suppliers is a
_______________ evaluation factor.
106.
Software packages that are _______________ aren’t a good choice at any price.
107.
Which of the following statements about documentation is true?
108.
(p. 515-
516)
A large retail company with many locations may choose to use a conversion strategy in which the new
system is put in place at only one location. This method of conversion is called _______________
conversion.
109.
According to the text, adaptive maintenance includes:
110.
According to the text, corrective maintenance includes:
111.
According to the text, preventative maintenance includes:
112.
According to the text, perfective maintenance includes:
113.
(p. 518)
Evaluating and acquiring necessary hardware and software resources and information system services
is a(n) _______________ activity.
114.
(p. 518)
Developing software that will not be acquired externally and making necessary modifications to
software packages that are acquired is a(n) _______________ activity.
115.
(p. 518)
Changing data in company databases to new data formats and subsets required by newly installed
software is a(n) _______________ activity.
116.
(p. 518)
Educating management, end users, customers, and other business stakeholders to develop user
competencies is a(n) _______________ activity.
117.
(p. 518)
Assessing and making necessary corrections to the programs, procedures, and hardware used by a new
system is a(n) _______________ activity.
118.
(p. 518)
Recording and communicating detailed system specifications, including procedures for end users and
IS personnel and examples of input screens, output displays, and reports, is a(n) _______________
activity.
119.
(p. 518)
Switching from the use of a present system to the operation of a new or improved system is a(n)
_______________ activity.
120.
(p. 482)
When the systems approach to problem solving is applied to the development of information systems
solutions, it is called information systems development or _______________ development.
121.
Management consultant and author Peter Senge calls systems thinking the _______________.
122.
(p. 482)
One way of practicing systems thinking is to try to find systems, subsystems, and components of
systems in any situation you are studying. This is known as using a systems context or having a
_______________ of a situation.
123.
The _______________ stage is the first step in the systems development process.
124.
(p. 487)
The purpose of _______________ feasibility is to determine if the problem at hand can be identified
and solved within a reasonable time period.
125.
(p. 492)
_______________ requirements are end user information requirements that are not tied to the
hardware, software, network, data, and people resources that end users presently use or might use in
126.
(p. 492)
Systems design consists of three design activities: user interface, data design, and _______________
design.
127.
(p. 495)
The _______________ is the system component closest to business end users, and the one they will
most likely help design.
128.
A __________ is a special set of activities with a clear beginning and end.
129.
(p. 507)
According to the text, what is probably the most important contribution of the modern project
management approach?
130.
(p. 508)
Tools that have been created to assist in the sequencing of project activities include dependence
diagrams, program evaluation and review (PERT), critical path method (CPM), and a commonly used
timeline diagram known as a __________ chart.
131.
(p. 508)
Once all of the activities in the planning phase are complete, and detailed plans have been created and
approved, the _______________ phase of the project can begin.
132.
The single most important tool for project control is the _______________.
133.
(p. 508)
A _______________ report is an open-ended report that details the progress that led to the current
project state.
134.
(p. 510)
_______________ hardware and software involves simulating the processing of typical jobs on
several computers and then evaluating their performances.
135.
(p. 512)
Testing, data conversion, documentation, and _______________ are the keys to successful
implementation of a new business system.
136.
(p. 513)
When computer-aided systems engineering methods are used, documentation can be created and
changed easily, because it is stored and accessible on disk in a _______________.
137.
The four major forms of system conversion are parallel, phased, pilot, and _______________.
138.
(p. 514)
The simplest conversion strategy, and probably the most disruptive to the organization, is the
_______________ approach.
139.
(p. 514)
The direct cutover conversion strategy is sometimes referred to as the cold-turkey or
_______________ strategy.
140.
(p. 516)
One major activity in post-implementation involves making changes to the system as a result of the
users finally having an opportunity to use it. These requests are called _______________.
141.
(p. 516)
The four basic categories of maintenance are corrective, adaptive, perfective, and
_______________.
142.
(p. 516)
According to the text, _______________ maintenance includes modifying existing functions or
adding new functionality to accommodate changes in the business or operating environments.
143.
(p. 516)
According to the text, _______________ maintenance includes fixing software bugs and logic errors
not detected during the implementation testing period.
144.
(p. 516)
According to the text, _______________ maintenance includes reducing the chances of system failure
or extending the capacity of a current system’s useful life.
145.
(p. 516)
According to the text, _______________ maintenance includes making changes to an existing system
that are intended to improve the performance of a function or interface.
ch12 Summary
Category # of Questions
AACSB: Technology 145
Blooms: Knowledge 145
Difficulty: Easy 37
Difficulty: Hard 15
Difficulty: Medium 93
Learning Objective: 1 2
Learning Objective: 2 63
Learning Objective: 3 4
Learning Objective: 4 23
Learning Objective: 5 19
Learning Objective: 6 25
Learning Objective: 7 9
OBrien – Chapter 12 145