110.
Research shows that simplified jobs lead to all the following except _____.
111.
Job ______ is the opposite of job ______.
112.
The process of building into a job such motivating factors as recognition and achievement is
called _____.
113.
Michele’s job as an accounting assistant was recently modified to include reconciling bank
accounts and making deposits, two tasks previously done by the accounting manager. This
increase in responsibility would best be described as _____.
114.
Of the following, which is not a core job characteristic?
115.
A technician who is responsible for keeping a hospital’s electronic equipment in working order
has higher ____________ than a person wiping down cars in a carwash.
116.
The extent to which a job allows an employee to make decisions about scheduling different
tasks and deciding how to perform them is called _____.
117.
Victoria runs a flower shop. She recently made some changes so that one employee answers
phones and completes the order and payment process, while another creates arrangements
and a third packages and delivers floral arrangements. Previously, each employee was
responsible for the order from the phone call through the delivery. Such changes reflect which
one of the following?
118.
As a maintenance person for the air force, Alex services aircraft engines, which protects the
lives and safety of military personnel and their ability to conduct missions. Alex’s job has a
high level of _____.
119.
Which of the following is not a contingency factor in the job characteristics model?
120.
The motivating potential score (MPS) is calculated as part of using _____.
121.
____________ is the theory that attempts to explain behavior change by suggesting that
behavior with positive consequences tends to be repeated while behavior with negative
consequences tends not to be repeated.
122.
_______ is the use of desirable consequences to strengthen a particular behavior.
123.
The process of strengthening a behavior by withdrawing something negative is called _____.
124.
A supervisor told a salesperson who had not made any calls to clients and therefore did not
make quota, “Well, if this continues in the next 30 days, you’ll probably be let go.” By
presenting something negative, the supervisor provides an example of _____.
125.
The weakening of behavior by ignoring it or making sure it is not reinforced is called _____.
126.
It has been two years since any employee has received a bonus at Tech Outlet, and the
possibility of getting one no longer seems to motivate employees. In this case, management
has inadvertently applied _____.
127.
Ted’s manager required him to give up his company car since he had missed sales goals for
four consecutive quarters. Ted’s manager used _____.
128.
In using reinforcement, a manager should _____.
129.
When using punishment, a manager should _____.
130.
Which of the following is not an advisable criterion for an effective incentive plan?
131.
A sales commission is an example of a ______ compensation plan.
132.
Joe has a summer job hand-dyeing shirts that will be sold on the boardwalk. He is paid $5.00
per shirt. This is an example of a ______ compensation plan.
133.
Nancy’s employer distributes checks at the end of each quarter, representing an equitable
portion of 5% of the company’s pretax profits for the previous period. This is known as _____.