Management Chapter 12 Fillin Stereotypes And Projections Are Examples Distortions Ans Perception Blooms

Schermerhorn & Bachrach / Exploring Management, 56th Edition Test Bank

a) co-workers.

b) the quality of supervision.

c) work conditions.

d) competitors.

44. Managers should be concerned about employees’ job satisfaction as it influences all of the

following EXCEPT:

a) the decrease in turnover.

b) the increase in the bottom line.

c) the decrease in absenteeism rates.

d) the increase in layoffs.

45. __________ are things people do to go the extra mile in their work.

a) Organizational attitude behaviors

b) Organizational dissonance behaviors

c) Organizational contagion behaviors

d) Organizational citizenship behaviors

46. A strong sense of belonging and connection with one’s work and employer is called

___________.

a) employee citizenship

b) job satisfaction

c) employee engagement

d) occupational merit

47. ____________ is the ability to understand emotions and manage relationships effectively.

a) Type A behavior

b) Emotional intelligence

c) Emotional stability

d) Self-reliance

Schermerhorn & Bachrach / Exploring Management, 56th Edition Test Bank

c) engagement

d) contagion

True/False

51. Perception significantly influences the way we receive, interpret, and process information

received from our environments.

52. Assigning attributes commonly associated with a group to an individual is called the halo

effect.

53. The pooling of ideas and perceptions of many people makes it easier for selective perception

to create problems.

54. Persons high in self-monitoring tend to be learners, comfortable with feedback, and both

willing and able to change.

55. Type A personalities tend to be stress-free.

Schermerhorn & Bachrach / Exploring Management, 56th Edition Test Bank

Bloom’s: Knowledge

Level: Easy

Learning Objective 3: Understand how attitudes, emotions, and moods influence individual

behavior.

Section Reference: Emotions and moods are positive and negative states of mind that influence

behavior.Emotions and moods are states of mind that influence behavior.

AACSB: Analytic

Fill-in

60. Stereotypes and projections are examples of distortions in __________.

61. The __________ is a tendency to blame other people when things go wrong, whether or not

this is really true.

62. The Myers-Briggs Type Indicator is a popular approach to assess an individual’s

__________.

Schermerhorn & Bachrach / Exploring Management, 56th Edition Test Bank

Ans: personality

Bloom’s: Knowledge

Level: Easy

Learning Objective 2: Understand how personalities influence individual behavior.

Section Reference: The Myers-Briggs Type Indicator is a popular approach to personality

assessment.

AACSB: Analytic

63. A person who is __________ is secure, calm, steady, and self-confident.

64. A person who is __________ is trusting, courteous, and helpful, getting along well with

others.

65. __________ is the personality trait that makes a person broad-minded, imaginative, and open

to new ideas.

66. People with a(n) __________ personality often act control-oriented as a leader and

subservient as a follower.

67. Long hours of work, unreasonable workloads, low pay, and difficult co-workers are often

cited sources of __________.

68. Excessively aggressive behavior toward fellow workers, customers, or management can be a

sign of __________.

69. __________ is the pursuit of a personal health promotion program.

70. Some people manage __________ by modifying their attitude to better fit their behavior.

71. __________ are things people do to go the extra mile in their work.

72. __________ behaviors include absenteeism and turnover.

Schermerhorn & Bachrach / Exploring Management, 56th Edition Test Bank

73. __________ is antisocial behavior in the form of disrespectful acts, social exclusion, and use

of hurtful language.

74. __________ is antisocial behavior that is intentionally aggressive, intimidating, demeaning,

or abusive.

75. __________ refers to quitting one’s job.

76. A(n) __________ personality allows others to exert power over them.

Essay

77. Define perception and describe the four types of perception distortions.

Schermerhorn & Bachrach / Exploring Management, 56th Edition Test Bank

Ans: Locus of control is the extent to which one believes that what happens is within one’s

control. Individuals tend toward either an internal or externalor an external locus of control.

Those with an internal locus believe that they are in control of what happens, while those with an

external locus tend to blame external events for what happens.

Bloom’s: Knowledge

Level: Easy

Learning Objective 2: Understand how personalities influence individual behavior.

Section Reference: Personalities vary on personal conception traits.

AACSB: Analytic

81. Describe the Myers-Briggs Personality Indicator and its personality dimensions.

82. Define job satisfaction and its relation to job performance.

Schermerhorn & Bachrach / Exploring Management, 56th Edition Test Bank

Ans: Job satisfaction is the degree to which an individual feels positive about a job and work

experience. Although many would like to believe that there is a strong correlation between job

satisfaction and job performance, there is no clear scientific evidence that this is true.

Bloom’s: Comprehension

Level: Easy

Learning Objective 3: Understand how attitudes, emotions, and moods influence individual

behavior.

Section Reference: Job satisfaction is a positive attitude toward one’s job and work experiences.

Section Reference: Job satisfaction has a complex relationship with job performance.

AACSB: Analytic

83. Define attitude, its three components, and their relationship to cognitive dissonance.

84. Explain the relation between job satisfaction and work behavior.

85. Johnathan has been under a lot of stress after receiving negative feedback on a project. To

compensate for his failure and create a good impression, he works for long hours and ignores his

personal life and health. As his team leader, would you take any measures to change his

behavior? If so, how would you approach this situation and what would be your advice to

Johnathan?