48. Data turns into information when it is organized and presented in a way that has _____.
49. Cell phone dropped calls, an e-mail hung up at the server, and a page missing from a copy of a memo are all examples
of _____ in the communication process.
50. A drawback to _____ communication is that the receiver might forget part of the message.
51. _____ communication blurs the differences between oral and written communication and can help each be more
effective.
52. Wi–Fi technology is further extending the impact of _____ technology.
53. When Ferguson talks, his hands and face move expressively. This is a type of _____ communication.
54. When a politician is caught withholding information, he loses his _____ in the subject in question.
55. Regulating information flow is an organizational skill in which the sender or receiver takes steps to ensure that _____
does not occur.
56. Compare and contrast oral and written communication.
57. Compare vertical and horizontal communication.
58. Discuss the organizational barriers to communication.
POINTS:
REFERENCES:
p. 380-381
LEARNING OBJECTIVES:
MGMT.GRIF.16. 12-5 – LO: 12-5
NATIONAL STANDARDS:
United States – BUSPROG: Communication – BUSPROG: Analytic
STATE STANDARDS:
United States – AK – DISC: Communication Evolution
TOPICS:
Managing Organizational Communication
KEYWORDS:
Bloom’s: Knowledge
NOTES:
Digital Story: Engage
Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
a.
Accurate
b.
Complete
c.
Relevant
d.
Timely
DIFFICULTY:
Easy
REFERENCES:
p. 348-349
LEARNING OBJECTIVES:
MGMT.GRIF.16. 12-1 – LO: 12-1
NATIONAL STANDARDS:
United States – BUSPROG: Communication – BUSPROG: Analytic
STATE STANDARDS:
United States – AK – DISC: Communication Evolution
TOPICS:
Communication and the Manager’s Job
KEYWORDS:
Bloom’s: Knowledge
LEARNING OBJECTIVES:
MGMT.GRIF.16. 12-2 – LO: 12-2
NATIONAL STANDARDS:
United States – BUSPROG: Communication – BUSPROG: Analytic
STATE STANDARDS:
United States – AK – DISC: Communication Evolution
TOPICS:
Forms of Communication in Organizations
KEYWORDS:
Bloom’s: Comprehension
NOTES:
Digital Story: Connect
NOTES:
Digital Story: Engage
59. _____ information presents the manager with all the known, relevant facts.
60. _____ information pertains to the problem at hand.
c
61. _____ information provides a valid, reliable picture of reality.
a
62. _____ information is received by the manager when needed.
Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
a.
Individual barrier
b.
Organizational barrier
DIFFICULTY:
Moderate
REFERENCES:
p. 380-381
LEARNING OBJECTIVES:
MGMT.GRIF.16. 12-5 – LO: 12-5
NATIONAL STANDARDS:
United States – BUSPROG: Communication – BUSPROG: Analytic
STATE STANDARDS:
United States – AK – DISC: Communication Evolution
TOPICS:
Managing Organizational Communication
KEYWORDS:
Bloom’s: Comprehension
NOTES:
Digital Story: Connect
63. Poor listening skills
a
64. Reluctance to communicate
a
65. Credibility about a subject
a
66. Language differences
ANSWER:
POINTS:
67. Status or power differences
68. Conflicting or inconsistent signals
a
69. Information that provides all of the facts about a situation is described as _____.
a.
incidental
b.
solicited
c.
timely
d.
relevant
e.
trivial
Easy
p. 366
70. Which of the following disturbs the communication process?
a.
Information
b.
Contradiction
c.
Noise
d.
Information
e.
Reference
c
Moderate
p. 367
71. How does the degree of difference in status between a superior and a subordinate create problems?
a.
The greater the degree of difference in status, the more likely it is that upward communication will take place.
b.
The greater the degree of difference in status, the more likely it is that the subordinate will suppress or distort
information.
c.
The greater the degree of difference in status, the more likely it is that the subordinate will engage in whistle
blowing activities.
d.
The greater the degree of difference in status, the more likely it is that the subordinate will engage in
downward communication.
e.
The greater the degree of difference in status, the more likely it is that the subordinate will be victimized by
organizational
politics.
suppress or distort information.
p. 370
MGMT.GRIF.16. 12-2 – LO: 12-2
United States – BUSPROG: Communication
United States – AK – DISC: Communication Evolution
Forms of Communication in Organizations
Bloom’s: Comprehension
Digital Story: Connect
72. Which of the following statements is true of vertical communication?
a.
It consists exclusively of messages from superiors to subordinates.
b.
It is limited to communication between two subsequent levels in an organization.
c.
It can and usually should be two-way in nature.
d.
It includes communication that flows up in an organization and not the communication that plays down.
e.
It typically covers grapevine communications.
Vertical communication can and usually should be two-way in nature. In other words, give-
p. 370
MGMT.GRIF.16. 12-2 – LO: 12-2
United States – BUSPROG: Communication – BUSPROG: Analytic
United States – AK – DISC: Communication Evolution
Forms of Communication in Organizations
Bloom’s: Comprehension
Digital Story: Connect
Digital Story: Connect
73. Horizontal communication is different from vertical communication in that it involves:
a.
superiors and subordinates.
b.
upward communication.
c.
downward communication.
d.
colleagues and peers at the same level of an organization.
e.
formal communication.
74. Which of the following is a characteristic of horizontal communication?
a.
Horizontal communication occurs more among nonmanagers than among managers.
b.
Horizontal communication covers only informal communication in an organization.
c.
Horizontal communication is limited to two participants.
d.
Horizontal communication primarily involves a superior and a subordinate.
e.
Horizontal communication flows laterally within an organization.
p. 370
MGMT.GRIF.16. 12-2 – LO: 12-2
United States – BUSPROG: Communication – BUSPROG: Analytic
United States – AK – DISC: Communication Evolution
Forms of Communication in Organizations
Bloom’s: Knowledge
Digital Story: Engage
75. What is an advantage of horizontal communication?
a.
It helps a manager in addressing the concerns of his or her subordinates.
b.
It facilitates coordination among interdependent units.
c.
It encourages downward communication.
d.
It facilitates formal communication between a superior and a subordinate.
e.
It encourages upward communication.
communication involves colleagues and peers at the same level of the organization.
p. 370
MGMT.GRIF.16. 12-2 – LO: 12-2
United States – BUSPROG: Communication – BUSPROG: Analytic
United States – AK – DISC: Communication Evolution
Forms of Communication in Organizations
Bloom’s: Comprehension
Digital Story: Connect
76. The Transaction-processing systems for first-level (operational) activities:
a.
is well defined, with predetermined data requirements.
b.
follows different steps to complete the transactions in a system.
c.
uses artificial intelligence.
d.
is an interactive system that locates and presents information needed to support a decision-making process.
e.
can be defined as the construction of computer systems, both hardware and software, to imitate human
behavior.
all transactions in the system.
p. 371
MGMT.GRIF.16. 12-3 – LO: 12-3
United States – BUSPROG: Technology
United States – AK – DISC: Communication Evolution
Forms of Communication in Organizations
Bloom’s: Knowledge
Digital Story: Engage
77. How do the management information systems (MISs) support an organization’s managers?
a.
By providing internet access
b.
By using thought processes
c.
By performing physical tasks
d.
By providing an interactive interface
e.
By providing daily reports
daily reports, schedules, plans, and budgets.
p. 374
MGMT.GRIF.16. 12-3 – LO: 12-3
p. 370
MGMT.GRIF.16. 12-2 – LO: 12-2
United States – AK – DISC: Communication Evolution
Forms of Communication in Organizations
Bloom’s: Comprehension
Digital Story: Connect
78. Which of the following is used to limit access to an intranet?
a.
Transaction-processing systems
b.
Firewall
c.
Internet explorer
d.
Google chrome
e.
Decision support systems
Easy
p. 374
MGMT.GRIF.16. 12-3 – LO: 12-3
United States – BUSPROG: Technology
United States – AK – DISC: Communication Evolution
Forms of Communication in Organizations
Bloom’s: Knowledge
Digital Story: Engage
79. Which of the following is an advantage of the intranet?
a.
It curbs the use of grapevine communication among employees.
b.
It allows an organization to share information with other organizations.
c.
It primarily assists with executive-level decisions and problems.
d.
It provides outsiders access to a firm’s data base.
e.
It helps companies in securing important information.
e
Moderate
p. 374
MGMT.GRIF.16. 12-3 – LO: 12-3
United States – BUSPROG: Technology
United States – AK – DISC: Communication Evolution
Forms of Communication in Organizations
Bloom’s: Comprehension
80. Which of the following is a characteristic of extranets?
a.
They allow selected outsiders limited access to an organization’s internal information system.
United States – BUSPROG: Technology
United States – AK – DISC: Communication Evolution
Forms of Communication in Organizations
Bloom’s: Application
Digital Story: Perform
b.
They are invariably the same as the Internet.
c.
They are accessible only to employees via entry through electronic firewalls.
d.
They are exclusively used for intra-organizational transactions.
e.
They operate within the boundaries of a single organization.
81. Intranets differ from extranets in that:
a.
they allow selected suppliers outside the company limited access to an organization’s internal information
system.
b.
they allow the exchange of mails.
c.
they do not use firewalls.
d.
they are used for inter-organizational transactions.
e.
they do not allow outsiders access to an organization‘s internal organization system.
Extranets allow outsiders limited access to a firm’s intranet.Intranets, or private Internet
p. 374
MGMT.GRIF.16. 12-3 – LO: 12-3
United States – BUSPROG: Technology
United States – AK – DISC: Communication Evolution
Forms of Communication in Organizations
Bloom’s: Comprehension
Digital Story: Connect
82. _____ can be defined as the construction of computer systems, both hardware and software, to imitate human
behavior.
a.
Executive support system
b.
Artificial Intelligence
c.
Decision support systems
d.
Management information systems
e.
Transaction-processing systems
p. 374
MGMT.GRIF.16. 12-3 – LO: 12-3
United States – BUSPROG: Technology
United States – AK – DISC: Communication Evolution
Forms of Communication in Organizations
Bloom’s: Comprehension
Digital Story: Connect